Reviews 3.9
60 total
Leslie D.
1 reviews US
Great Service at Sequencing.com
Sequencing.com has an amazingly helpful support team, especially Ken, who will call you back promptly and answer all of your questions quickly, efficiently and kindly. If you are thinking about DNA analysis, Sequencing.com is the place to go!
Date of experience: December 16, 2022
Thank you Leslie, for providing this 5 star review of your Sequencing.com experience! We look forward to supporting you with any additional questions now or in the future.
Anonymous
1 reviews AU
Amazing and well worthwhile
This is something that I highly recommend everyone do! It provides such great knowledge and overall comprehensive whole DNA genome sequencing that honestly for the price, can’t be matched elsewhere. Yes, it takes a while for the whole process to be complete but it’s worth it. And I’ll admit I was skeptical at the price at first thinking the price tag was too good to be true for what was being offered, at $379USD (It was on sale) after conversations and fees I paid $577AUD and then $65AUD for tracking postage back. All up it took 4 months from placing the order to getting my results. A very happy customer from Australia 🇦🇺
Date of experience: July 01, 2022
Thank you for this wonderful 5 star review!
Mary Dixon
1 reviews US
Love... Love... Sequencing.com
Process is easy and help is available when needed. Customer service is extremely nice and quick to help. The amount of information that is available is boundless and has helped me in so many ways with health and ancestry and has validated many things I had always assumed had been true.
Date of experience: June 24, 2022
Hi Mary, thank you for providing this 5 star review of your experience with Sequencing.com.
JK
1 reviews US
Being Proactive by learning my Genetics
This has been a very stressful & emotional time in my life. So I had to go back and forth with Ken on several emails just to make sure that I would select the right test, and if in fact it would be beneficial to buy a genetic test. Ken helped me with "several" very, very, informative and knowledgeable emails and very clearly described what tests would be best for my needs. He made the process smooth and clarified everything for me and even checked to make sure I made the correct purchase. Ken is amazing and definitly made this time easier for me. I don't know if there is any counseling or where I can locate a genetic counselor in my state once I get the results. This was going to be a later question. I want to thank Ken again, for all the help & guidance during a very difficult time.
Date of experience: January 02, 2023
Hi, thank you for providing us with this 5 start review! Ken is an amazing part of our support staff and we are happy you were able to experience this service. Thank you for being a valued customer and we are here to support you now and in the future.
kevin curtis
1 reviews US
Capable, knowledgeable & efficient I…
I sent a question about a perceived delay in a kit to be sent and wording on an invoice that did not seem to pertain to the product I ordered. With a few hours I had a reply that explain the delay and the invoice wording. I was impressed at the speed of the response and the clear explanation with regard to my concerns. Finally the representative provided me with his contact information should I have additional questions. I found the support division capable and efficient with a feedback loop in case other problems arose.
Date of experience: February 07, 2023
Hi Kevin - Thank you for the thoughtful review!
EE
1 reviews US
sequenced in two months
Swab kit process was most simple test. Swabbed my cheek, sent back, and voila, genome sequenced in around two months. Their website looks very different from before as they changed it and made it nicer but it has taken me some time to figure it out. I personally like their policies on privacy. Some reports are not so great like the baldness report (I'm bald but my risk was moderate risk) but other reports I have found to be fantastic like the medication reaction report. My advice is to make sure to review the sample report first.
Date of experience: February 10, 2023
Hi EE - Thank you for your review and the feedback about the reports. The Medication and Drug Response analysis is a great report!
Jeffrey L Miller
1 reviews US
Having my entire genome sequenced has…
Having my entire genome sequenced has been useful and I am sure will continue to be going forward. I am very glad that I can download my entire genome (and unlike some programs it's not being held hostage) No big surprises but a lot of confirmation about what I thought I knew.
Date of experience: February 21, 2023
Hi Jeffrey - Thank you for your review. We're firm believers that you own your genome data and should always be able to access and download it (and, if you choose, permanently delete it) at any time while we help keep it safe and confidential.
Jeremy
1 reviews CA
Logan at Sequencing.com was super…
Logan at Sequencing.com was super responsive and helped me understand the nature of the Whole Genome Sequencing technology & the sophisticated process that makes it all possible. It is an incredible amount of data, leading to insights that, if acted upon, can change my life, and the lives of my family. It's well worth the investment, and the patience!
Date of experience: February 22, 2023
HI Jeremy - Thank you for your review and the feedback about Logan!
Ada Pham
1 reviews US
Quality sequencing found my mutation
Sequenced my entire genome with their premium sequencing service. Delivered my results in 16 days. The results did answer my question about the mutation I have been searching for. The reports that they include are helpful and they have provided more information than I thought would be possible to obtain. My genetics doctor reviewed the data files called Fastq and Vcf files and the results. She was impressed by the quality of the data files and reports and also ran her own analysis with the data. I have recommended this service to my family.
Date of experience: March 04, 2023
Hi Ada - Thank you for your review.
Kristy Leigh
1 reviews US
Not McDonald’s Customer Service
I went into my initial request for additional information very frustrated, and probably less polite than my mother taught me to be. Despite those conditions, my support rep, Ken, handled my question-and every question and request there after-with ease, kindness, and patience, going far above and beyond what he had to do just to answer my question. He took time I’m sure he didn’t have, to address every concern and provide solutions-both immediately and in the future-to ensure we were satisfied with the results. Ken has made us repeat customers and we have since purchased three additional kits as a result. THANK YOU, from the bottom of our hearts. You have no idea what these reports mean for us and how significantly they will affect our son’s future-it means the world that you’ve helped as you have.
Date of experience: April 07, 2023
Hi Kristy - Thank you for your thoughtful review!
Nancy Christensen
1 reviews US
Glad I did it
Their v.3 is very thorough and informative. They are courteous and helpful with my questions. The other reports I have chosen also told me things that clearly applied to my situation. Overall a great experience.
Date of experience: April 27, 2023
Hi Nancy - Thank you for the review of your experience with Genome Explorer v3 and our other DNA reports!
Sharon Regiani
1 reviews US
Privacy and Life saving!
Privacy matters to me. Sequencing is so different than the other programs out there. Only I own the data. I can choose to share w/my doctor, or not. Sequencing is also complete and comprehensive. I would not have known I have a life-threatening condition called Malignant Hyperthermia. It can easily be avoided if the doctors are aware, so I’ve printed it on the front of my insurance card in red marker.
Date of experience: April 24, 2023
Hi Sharon - Thank you for your review and feedback.
Savour the V8
1 reviews GB
Impressive and thoughtful
A very impressive company. The staff answer questions thoughtfully and genuinely. When you think how busy they must be, bearing in mind that they are at the forefront of innovation, this considered communication is even more impressive. I suspect everyone reading this review has experienced companies that don't reply, or seem terse. So it's lovely to speak to genuine, caring staff, who value you. Best wishes
Date of experience: May 12, 2023
Shanna Barber
1 reviews US
Best Purchase I've Ever Made
I bought 3 kits, 2 for my medically complex children and 1 for myself and honestly I was dreading that I would regret it the entire time but I couldn't be more pleased. It was worth every penny. The process went quicker than each step showed. They were easy to reach and quick to respond. The reports are thorough and easy to understand. And most importantly I got much needed answers 💜 I recommend it at every opportunity.
Date of experience: May 01, 2023
Hi Shanna - Thank you for your review. We're so happy to hear that our genome sequencing and reports provided the answers you were looking for. We wish you and your children the best going forward.
MC
1 reviews US
Wonderful customer service!
Wonderful customer service! My sequencing was taking awhile, so I reached out to ask about the turnaround times and current demand. The customer service agent Ryan was super nice and helpful. He answered my questions and did everything in his power to make sure received a timely result. It is nice that this company does not skimp on customer service. I know that if I had any issues in the future, my concerns would be listened to and addressed. I have had a great experience with this company thus far.
Date of experience: May 30, 2023
Hi MC - Thank you for your review!
Elizabeth Hajdu
1 reviews US
Customer service has been great
Customer service has been great. I turned to private genetic testing because of terrible private insurance. Testing 5 people out of pocket was less than my co pay IF insurance approved. Which they did not. It’s a great resource for families with sick children looking for answers who can’t wait years just to be tested.
Date of experience: June 28, 2023
Hi Elizabeth - Thank you for your review!
Carol Fragoso
1 reviews US
I just purchased the kit
I just purchased the kit, and I'm still waiting to receive it, but so far I'm very happy with Logan's customer service helping me to understand how everything works. So for now, I just want to thank the outstanding customer service. I'm looking forward to receiving my kit and eventually checking my results. Let's see how things go. 🍀
Date of experience: July 03, 2023
Hi Carol - Thank you for your review and feedback!
Jess wayda
1 reviews US
Logan is an absolute WONDERFUL person
Logan is an absolute WONDERFUL person! I have worked with him on several occasions and he is always so kind and compassionate. You need all LOGANS to work here because he truly knows what it means to care and give amazing and effective customer service. Give Logan the biggest raise that you can, because he absolutely deserves it. Thanks Logan!
Date of experience: July 14, 2023
Hi Jess - Thank you for your very thoughtful review. Logan is amazing and I've passed along your feedback to our team.
Heather
1 reviews US
Ryan Rocks Socks!!!
Ryan is really wonderful. I ran into a hiccup and he responded so quickly and is very kind. Their whole team is doing their thing and are even quick to respond to someone with a free account. I can only imagine how great it is when it's a premium account, which I will now be ordering as soon as I'm able. Great people.
Date of experience: July 19, 2023
Hi Heather - Thank you for the review! We're big fans of Ryan as well, and agree that he does rock socks!
Alice Lund
1 reviews US
Ryan was a breath of fresh air when it…
Ryan was a breath of fresh air when it comes to customer service! I was so pleasantly surprised to be working with someone who truly listened to my questions and took the time to promptly assist me in finding the perfect solution. It felt like I was calling a friend. Thank you
Date of experience: July 20, 2023
Hi Alice - Thank you for your review!
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About
Use your DNA to live healthier, happier, and longer. Sequencing.com transforms your DNA into clear information and guidance. We offer advanced whole genome sequencing (WGS) services combined with more than 100 DNA reports and apps on health, rare diseases, pharmacogenomics (medication reactions), nutrigenomics, brain health, sleep improvement, genetic genealogy (DNA ancestry), and much more. Our DNA analysis apps and reports can be used with any DNA test data, including data from 23andMe, AncestryDNA, MyHeritage, Dante Labs, Nebula Genomics, Color, GeneDx, and Invitae. Sequencing's new Next-Gen Disease Screen includes straightforward analysis for more than 10,000 rare diseases, conditions, traits, and medication reactions while our Health Scan app alerts you in real-time whenever there's new research and discoveries that may impact your health.