Reviews 3.5
3,583 total
Vincent Bath
1 reviews US
Can't get my defective dishwasher replaced!
We were sold a dishwasher that had been dropped in the warehouse and leaks. I have been on the phone every day for over a week trying to get it replaced. So far, I have no answer. Getting frustrated.
Date of experience: February 09, 2022
Thank you for your review. We apologize for your experience with your dishwasher. We have found your account information and will follow up with management to review your concerns. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Darcel Sands
1 reviews US
I have received the wrong item this is…
I have received the wrong item this is not what I ordered!
Date of experience: February 01, 2022
Thank you for your review. We apologize for your experience with your order. We have found your account information and will follow up with management to review your concerns. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
😡
1 reviews US
Terrible
Terrible, took my $ and never sent me my order. Legitimate scam
Date of experience: February 01, 2022
Thank you for your review. We apologize for your experience with your order. We would be happy to follow up on this, but would need more information to do so. Can you provide a good contact number or email address we can have our managers follow up with you at? Anything you can provide will help. Please send us an email to the email address listed below. RC Willey Corporate Offices [email protected]
Donnie Wright
1 reviews US
Very unhappy with product !!!
Very unhappy with product !!!! Very poor quality and does not heat.
Date of experience: January 31, 2022
Thank you for your review. We apologize for your experience with your product. We have found your account information and will follow up with management to review your concerns. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Jen
1 reviews US
Never received my mattress and no…
Never received my mattress and no response to my email
Date of experience: January 30, 2022
Thank you for your review. We apologize for your experience with your mattress. We have found your account information and will follow up with management to review your concerns. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Alan
1 reviews US
We ordered a TV console which took at…
We ordered a TV console which took at least six months to arrive, I understand the shipping problems, but I think that is excessive. When we finally received it it was damaged and had dirt all over it.
Date of experience: January 30, 2022
Thank you for your review. We apologize for your experience with your TV console. We appreciate your feedback so we may continue to improve. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Debbie
1 reviews US
I ordered 8 dining room chairs and when…
I ordered 8 dining room chairs and when they were delivered they were dark gray with dark gray seats and did not even match the picture. The ones I ordered that matched the picture was a light natural wood tone with off-white seats. They never carried the ones that were pictured.
Date of experience: January 29, 2022
Thank you for your review. We apologize for your experience with your chairs. We appreciate your feedback so we may continue to improve. We also see these have been returned, but if you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
MIMI
1 reviews US
MAYBE IF I DIDN'T HAVE TO CALL
I had to call in as I was having trouble with my credit card. The woman that I talked to said that if it didn't work online it wasn't going to work. I explained AMEX Platinum didn't have a problem but she still made me feel as if I had bad credit. Of course it worked. She also told me I needed to have my washer and dryer removed, that the team would not remove it. I had to call 800 JUNK to remove it. When the team came they asked where it was as they say they would remove it. I paid $179 to have it removed. RC Wiley people were great. The phone lady was horrible. I also ended up with an electric drier after all of this. I knew I needed gas. Not saying I didn't do it, but that lady was NOT NICE.
Date of experience: January 29, 2022
Thank you for your review. We apologize for your experience with your order. We appreciate your feedback so we may continue to improve. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Michael
1 reviews US
Unsecured Server
Seven out of 10 times I try to access your webpage after you have sent me an email about a sale I get this message. Unable to access the server because it is unsecured.
Date of experience: January 29, 2022
Thank you for your review. We appreciate your feedback so we may continue to improve. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Carmen Bassick
1 reviews US
The unit has not been delivered yet!
The unit has not been delivered yet!
Date of experience: January 29, 2022
Thank you for your review. We apologize for your experience with your order. We appreciate your feedback so we may continue to improve. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Andre
1 reviews US
Shipping was poor and late not on…
Shipping was poor and late not on schedule. Showed up 2 days late
Date of experience: January 29, 2022
Thank you for your review. We apologize for your experience with your order. We appreciate your feedback so we may continue to improve. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Kelli Tompkins
1 reviews US
Such a disappointing mess
We purchased a metal platform bed (online, it was on sale) with installation on site included early January. The install was scheduled for 1/15. When the bed arrived, part of the metal frame was missing a drilled hole in the longer leg portion, making the install unable to be completed. The installers said they could come back with the parts on another day & left the bed as-is, partially installed & taking up the whole office. I called immediately to schedule a new install date, but the customer service said there were no more parts available, & they weren’t able to come back until 1/20. So we had no bed, & an unusable mess taking up most of the office in our tiny 500sq ft home, for 5 long, claustrophobic days. So it was annoying to me that nobody quality checked the bed, from manufacturers to warehouses to sellers, to make sure the bed was even install-able, before spending money & gas (resources) shipping it all around wherever before it even got to our house. It shouldn’t have been sold, or someone should be ensuring the product is usable before wasting everyone’s time, your employees included- who don’t even get paid for their time if the installation isn’t completed. Such a disappointing first time purchasing experience with rc Wiley.
Date of experience: January 29, 2022
Thank you for your review. We apologize for your experience with your bed. We appreciate your feedback so we may continue to improve. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Ryan N.
1 reviews US
Don't recommend
I bought a dishwasher and frigerator and they both came with the Dent the 1st time so I had to wait again another day out of my time to have another one delivered and the dishwasher came the 2nd time with another dent. I was unhappy with their performance of there staff bringing stuff to my house
Date of experience: January 29, 2022
Thank you for your review. We apologize for your experience with your appliances. We appreciate your feedback so we may continue to improve. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Richard Stanley
1 reviews US
New upright freezer
New upright freezer. Door and side were damaged. Couldnt waite for new stock to come in so we kept what we recieved. Only gave us a 100 dollar discount. Disappointed.
Date of experience: January 28, 2022
We apologize for your experience with your freezer. We appreciate your feedback so we may continue to improve. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Robert Landry
1 reviews US
My Whirlpool microwave/oven combo…
My Whirlpool microwave/oven combo worked for 3 days and now we are waiting for 3 weeks to repair it and we are without an oven because of it. I will never buy a Whirlpool product again and doubtful of buying an appliance from RC Wiley again.
Date of experience: January 28, 2022
We apologize for your experience with your microwave oven. We have found your account information and will follow up with management to review your concerns. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Preston Robinson
1 reviews US
I'm sick and tired of getting…
I'm sick and tired of getting suggestions 3 to 4 times a day by emails tried to unsubscribe 4 times and report as spam but still get them.
Date of experience: January 28, 2022
We apologize for your experience with your emails. We have found your email information and will get you unsubscribed right away. Thank you for shopping at RC Willey and we hope to see you again soon. RC Willey Corporate Offices [email protected]
Brandon Wixom
1 reviews US
Disabled do not go to RCWILLEYS
If your disabled and you need help getting a piece of furniture you need do not go there. I was treated horrible lied to and then when I tried to bring it to the managers attention I was yet again treated like garbage and my disability was over looked and not even a consideration. I was highly disappointed and let down. I had just spent 7000.00 there and wish I would have went anywhere else. The owner asked for my name to make it right publicly So he looked good but he never contacted me. If you are disabled do not go there they will not accommodate and they are more than happy to just give you your money back rather then take the time to make it right with the customer. see their response thats exactly what hey sent before but didn't do anything about it and I sent them everything they needed. so think twice.
Date of experience: January 28, 2022
We apologize for your experience. We would be happy to follow up on this, but would need more information to do so. Can you provide the name and phone number on the order, or even the order number or account number itself? Anything you can provide will help. Please send us an email to the email address listed below. RC Willey Corporate Offices [email protected]
Jay Jackson
1 reviews US
No communication between sales…
No communication between sales representative and finance office or the delivery. The finance office was extremely rude as well as the delivery personnel. Ended up rejecting the item and sending them back.
Date of experience: January 28, 2022
We apologize for your experience with your order. We appreciate your feedback so we may continue to improve. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Kristyna O’donnell
1 reviews US
I received a completely different…
I received a completely different pillow than pictured online. I will say the customer service was great and very helpful. I was just upset I didn’t get the right pillow.
Date of experience: January 28, 2022
We apologize for your experience with the pillow you ordered. We appreciate your feedback so we may continue to improve. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
Oniki Malaikini-malina
1 reviews US
Everyone was kind and helpful
Everyone was kind and helpful, except for one warehouse worker. He was the worst and unfortunately I did not get a name. All I have is that he was Caucasian. This man was yelling at me as I was trying to reverse my car in to pick up my purchase. Yelling at me with the upmost disrespect. My wife had to get out of the car to ask this man what the hell he was yelling about. Absolutely disgusting childish behavior. If it weren’t for him, you would’ve gotten more stars. He needs to be fired.
Date of experience: January 28, 2022
We apologize for your experience with picking up your order. We have found your account information and will follow up with management to review your concerns. If you have any further questions or concerns, please contact us at the email below. RC Willey Corporate Offices [email protected]
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About
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.