Reviews 4.2
506 total
TimW
1 reviews US
George was very helpful in all…
George was very helpful in all respects, from purchasing to timing the delivery to coincide with a specific date as this was a gift.
Date of experience: May 24, 2019
customer
1 reviews US
George was great!
George was great!
Date of experience: June 16, 2019
Adrienne Montesanti
1 reviews US
Very nice business to deal with
Very nice business to deal with. Good communication and quick service. Hope to buy from them again soon. My purchase from Phigora is terrific!
Date of experience: June 24, 2019
customer
1 reviews GB
Fast and service as promised
Fast and service as promised
Date of experience: July 07, 2019
Peter Soriero
1 reviews US
I purchased a pre-owned Omega from…
I purchased a pre-owned Omega from Phigora. The process went well, no problems. Working with George was great, he even found a discount coupon for me! I would definitely buy from them again.
Date of experience: July 21, 2019
customer
1 reviews US
Got a great timepiece and George was…
Got a great timepiece and George was very easy to work with!
Date of experience: July 24, 2019
customer
1 reviews US
Providing certification of authenticity…
Providing certification of authenticity of my purchase. Immediate response to all questions. Final delivery was packaged to insure receipt as well as requesting signature and ID to receive the watch.
Date of experience: August 02, 2019
Daniel Ossello
1 reviews US
Very satisfied
Very satisfied
Date of experience: August 09, 2019
Alirio V.
1 reviews US
I would like to buy more cloks with Phigora because I had a very good experience.
I would like to buy more cloks with Phigora, because Ihad a very good experience. .
Date of experience: August 09, 2019
customer
1 reviews TH
The seller sent me a broken watch and I…
The seller sent me a broken watch and I sent back an email to let him know the problem 2 days after I received it. There was no response after 3 business days so I asked eBay to step in and help. ebay made decision and refunded me 2 days later. Seller just emailed me, told that he missed my email and offered me to repair the broken watch by myself with a promission of 150 USD compensation I informed him that I don't want to repair but I want to return the watch. I sent back the watch via FedEx shipping service with a tracking number. I paid the FedEx service fee by myself as the seller didnot offer anything. Overall I spent approximately 300 USD for thailand import custom tax, FedEx service for the watch return and currency converting service by paypal for nothing!! The seller sent an email asking me to delete or revise the negative review on ebay website with a 300 USD courtesy refund. I decided to revise the customer review from negative to neutral. After that the seller disappeared without the refund he promised. I noticed that the seller care only with his business reputation but not the loss of the customer. I returned the item because it was broken not because I did not like it. Rapid response with a good customer support are very important. I feel that he concerns only about himself which is not a good qualification of a good merchant.
Date of experience: August 21, 2019
Please accept our sincere apologies for this, there has been a miscommunication within our office. We have credited you the $300 as promised to cover your custom taxes and shipping charges. We hope you can feel confident to deal with us again and promise better communication in any future dealings!
Micheal Rosemond
1 reviews US
The Omega Speedmaster I bought was too…
The Omega Speedmaster I bought was too small for my wrist.. I had no problem returning it for a full refund.. I would do business with Phlgora again.
Date of experience: August 25, 2019
Fernando
1 reviews US
Very professional and honest
Very professional and honest
Date of experience: August 31, 2019
Tony
1 reviews US
It's scary paying for something so…
It's scary paying for something so expensive with out seeing it except in photos. But I'm happy to report that the Cartier watch we ordered exceeded our hopes let alone our expectations. Phigora went the extra mile by sending a photo of the watch on the wrist of an employee which helped us understand the size of the watch. In all it was a lovely transaction and all the support and questions were answered quickly and fully. Great experience.
Date of experience: December 20, 2019
customer
1 reviews US
George does a great job!
George does a great job!
Date of experience: December 27, 2019
James Heffernan
1 reviews US
My first time purchasing from Phigora
My first time purchasing from Phigora, I must say every aspect of the sale coordinated with George was professional, simple and prompt! It will not be my last purchase from Phigora, thank you
Date of experience: January 03, 2020
Mark B.
1 reviews US
What a Pleasure buying from Phigora
Working with George and his assistant at Phigora was a dream. I had been looking at buying an excellent used 18k gold Cartier Men's Panthere watch for some years now, to upgrade from my SS and gold model that i bought in 1999, and got the most beautiful watch I could ever have expected. I hate to take it off. It came to me perfectly fit for my left wrist and already attracts much attention. Many thanks to this great Watch Store. I am lucky i don't live TOO close to it, or i would be in trouble. Many thanks. Mark Bettini
Date of experience: January 10, 2020
Richard
1 reviews US
Honest easy service and exchange with…
Honest easy service and exchange with George. Never any issues
Date of experience: January 16, 2020
customer
1 reviews US
Thank you
Thank you! On time shipped.
Date of experience: January 23, 2020
Simon Wallwork
1 reviews KZ
A difficult transaction.
The best bit first. My wife loves her beautiful gold 69178. It's a lovely watch. Had Phigora looked inside this watch before sending it out, they'd have seen the non-Rolex balance bridge and the missing balance wheel screw! We live in a far away country, so the non-working watch was looked at by a local watchmaker. The local guy pointed out the obvious, but Phigora accused him of swapping out the movement! The watch was returned to New York, and George kindly offered a refund, but we chose to have it fixed. Instead of sending the repaired watch back though, Phigora dispatched another customers watch to us by mistake! We returned this valuable piece, and in due course, after months, we finally received what we had purchased. At no time did anyone at Phigora admit that they'd sent a 5500 USD watch out without bothering to look inside, or admitted that there were fake or missing parts. Never did they offer to uplift faulty or wrongly sent items, and their scrimping on shipping dragged the whole thing out by months. Everything except the final sending of the watch was by the cheapest means, which meant USPS. Profit clearly comes before customer service here. I'm sure this wasn't their normal service, but it happened. I suggest to Phigora that you ought to at least look inside 100% of the watches you send out in future, thus hopefully avoiding another fun-sucking transaction like this one. I should add that this was the second watch I bought from Phigora. The first deal went well and is the subject of our other review.
Date of experience: February 07, 2020
Dr. B
1 reviews US
I received a somewhat different model…
I received a somewhat different model of the watch I purchased but it was still a great watch. Received an apology and a reasonable discount. All good.
Date of experience: February 08, 2020
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Our mission is to provide the best experience in the pre-owned luxury watch market.