Reviews 3.5
78 total
Lex RS
1 reviews PT
Extremely Disappointing Experience – Do NOT Trust MSBLUE!
I recently purchased a ring from MSBLUE, and it has been nothing short of a nightmare. The quality of the ring is abysmal; it looks nothing like the advertised product. The stones are dull, the metal feels cheap, and overall, it’s a complete disappointment. What’s even more frustrating is the incoherent customer service. They presented a plan, only to backpedal on it a month later, citing expiration of a timeframe they failed to communicate clearly. The emotional distress this has caused is unacceptable. It seems they don’t care about their customers or delivering on their promises. I strongly advise against purchasing anything from MSBLUE. This company is not to be trusted with your hard-earned money or, more importantly, matters that hold sentimental value. Save yourself the headache and steer clear of MSBLUE – they are a complete letdown! 1 star out of 5 – Would give zero if possible.
Date of experience: September 25, 2023
Samantha Chavez
1 reviews US
I ordered my ring on September 19th…
I ordered my ring on September 19th after two weeks of trying to reach the company to gather confirmation that my order was received and being worked on as I did not receive ANY confirmation, they continued to ignore my requests. Early October I placed a dispute with my bank on this order and two days later received a message on instagram, although I’ve been primarily trying to contact them via email, stating the ring was ready to ship but could not since their system shows a dispute. I asked for proof that the product was ready and quickly received a photo of an item that appears to be the ring made for my order. I requested the dispute be lifted from my bank and almost immediately after doing so, again MSBLUE stopped all communication. It is now December 25th and I still do not have the product the ordered. Huge Red Flags!!! I will continue to steer my friends and family away from this awful company. Please do not make the same mistakes I did.
Date of experience: September 19, 2023
Morgan Andreana
1 reviews US
SPEND YOUR MONEY ELSEWHERE
The overall experience with this company has been awful: I ordered a ring on 1/18 and did not receive until 2/5. As soon as I opened it, I realized that it looked very cheap and not worth $1600 that I paid. I emailed right away as they do not have a working phone number. It’s been a full business week and no one has responded. I’ve emailed several times as well as texted and WhatsApp as they suggest on their site. I have yet to even receive an automated response. Company is in China, not New York like they claim. I will be pursuing legal action since it seems like they’ve scammed many others. Response to company: When I finally got a response after I reached out many times regarding my refund, you just sent a long email telling me the rings were real. Thats great, they still look like cheap costume jewelry and something I would never wear. You still didn’t provide refund instructions until I continued to leave reviews on your site. AND you let me know that I would have to pay a 35% restocking fee because my ring is “customized”. It was not. Your site says no refunds on customized jewelry. Again, my rings were not customized. Apparently anything other than sterling silver is customized and subject to a 35% restocking fee. And I had to pay to ship it back AND MsBlue said they will deduct another shipping fee from my refund for the shipping they spent to send to me to begin with. Even though I got “free shipping”. Again, A SCAM COMPANY. I wish I would’ve seen these other reviews before I ordered. And they’ve only refunded me $900 of my almost $1500 order after promising me a full refund in email. Please save your money!!! UPDATE: this update is against my will but I want to be fully transparent. (Since the company said I was being one-sided.) After leaving several reviews and going back and forth for another week, this company still refuses to refund me my refund in full. Instead they offered me the total of the 35% restocking fee in form of a gift card (about $500). They sent me 5 separate gift cards. I used it to feel like I wasn’t losing out completely but realistically none of their products are worth anything. I still lost $500 in actual money. I may not even receive this order who knows.
Date of experience: January 30, 2024
Dear Morgan Andreana, I'm truly sorry to hear about your disappointing experience with your recent purchase from us. We deeply value our customers' satisfaction, and it's disheartening to learn that we fell short of meeting your expectations. You purchased a 14k solid gold band and 10k solid gold engagement rings. We understand your initial impression may have been influenced by the intense shine and brilliance of the rings, which might not have appeared consistent with what you expected from real gold. Please allow us to clarify that the rings are indeed made of authentic gold, as indicated in the proof of authenticity provided. The rhodium finishing applied to our rings serves to enhance their brilliance and luster, ensuring they sparkle beautifully and maintain their shine over time. Rhodium, being one of the most precious metals, is often used in jewelry to provide a durable and reflective surface, elevating the overall appearance of the piece. Please know that we take customer feedback seriously, and we are committed to resolving this issue to your satisfaction. We appreciate your patience and understanding as we work to make this right for you. Best regards, MSBLUE Team
Annelise Gleason
1 reviews US
Ring review
I am satisfied with the product I bought 14K White Gold Cushion Cut Moissanite Engagement Ring With Hidden Halo
Date of experience: February 23, 2024
Josh Rowbotham
1 reviews CA
I've had to communicate regularly with…
I've had to communicate regularly with them and they've been amazing. I have a very important deadline and they've done everything they can to expedite the process. If it's something you need quickly just remember custom orders can take up to 10 days and shipping another 5 to 7 days. I haven't received the product yet to rate.
Date of experience: February 23, 2024
Ron Murphy
1 reviews US
The clasp is weak and will not last so…
The clasp is weak and will not last so I am returning them.
Date of experience: March 04, 2024
Dear customer: We're truly sorry to hear about your experience with the clasp. Your feedback is valuable to us as we strive to constantly improve our products. We'll make sure to look into this matter further and address any issues with the clasp to ensure better durability in the future. If you need any assistance with your return process or if there's anything else we can do for you, please don't hesitate to reach out to our customer service team. We appreciate your honesty and hope to have the opportunity to serve you better in the future.
Clay
1 reviews US
At first was a bit of an issue to…
At first was a bit of an issue to contact MSBLUE and the quality is about what I expected. Maybe a little less but still fine for what I paid for.
Date of experience: March 04, 2024
Dear Clay, We appreciate your honest feedback regarding your experience with MSBLUE. We apologize for any initial difficulties you encountered in contacting us. Your satisfaction is important to us, and we're continuously working to improve our communication channels to ensure a smoother experience for all our customers. Regarding the quality of our products, we aim to provide value for money while meeting or exceeding our customers' expectations. We're pleased to hear that the quality is generally in line with what you anticipated, albeit perhaps slightly lower. Your feedback will be taken into consideration as we strive to enhance our product offerings. Thank you for choosing MSBLUE, and if there's anything further we can do to enhance your experience or address any concerns, please don't hesitate to let us know. Warm regards, MSBLUE Service Team
Kristen Leach
1 reviews US
My ring is absolutely beautiful!!
My ring is absolutely beautiful!!! We purchased a bridal set in platinum. I received it just two weeks after ordering, and the shipping was super secure.
Date of experience: February 22, 2024
Rhonda Morton
1 reviews US
The moissanite ring is absolutely beautiful!!!
The moissanite ring is absolutely beautiful! The customer service is excellent.
Date of experience: February 23, 2024
Shayne Michelle.Teeterautomate
1 reviews US
Poor customer service
Poor customer service
Date of experience: February 26, 2024
Dear valued customer: We're genuinely sorry to hear about your experience with our customer service. Providing excellent service is a top priority for us, and we're disappointed to learn that we fell short of your expectations. Your feedback is crucial in helping us identify areas for improvement, and we'll be taking steps to address the issues you've raised. If there's anything specific you'd like to share with us or if there's anything we can do to make things right, please reach out to us directly. We value your business and would appreciate the opportunity to regain your trust. Thank you for bringing this to our attention.
jaime
1 reviews US
Took a while to get a response due to…
Took a while to get a response due to facility moving? But was happy overall with the answer
Date of experience: February 26, 2024
Dear Jaime, Thank you for your patience and understanding regarding the delay in our response. We recently upgraded our facility, which temporarily affected our communication channels. However, we're glad to hear that you were ultimately satisfied with the answer provided. We appreciate your feedback and your continued support. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you. Best regards, MSBLUE Service Team
Dylan L
1 reviews CA
They claimed up to 10 business days and…
They claimed up to 10 business days and it was well over at around 20. I emailed on the 10th day and got a reply saying they had a new building method and it takes longer. Their information needs to be updated and they need to let customers know ahead of time to prevent failure of timed events when it comes to things like engagements. Edit: They also tried to bribe me with a discount for improving my score to 5 after all this. I am only adding this because they now replied to the review properly and forgot to disclose on this reply that they tried to make me change the review based on getting a future discount.
Date of experience: February 25, 2024
Hi Dylan, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the delay in processing your order. We understand the importance of timely delivery, especially for significant events like engagements. We acknowledge that our initial estimation of up to 10 business days was not met, and we genuinely regret any frustration this may have caused. Our recent implementation of a new building method did indeed result in unexpected delays beyond what we had anticipated. We recognize the importance of updating our information promptly and communicating any changes to our customers in advance. Your feedback is invaluable to us, and we are committed to improving our processes to ensure smoother and more transparent transactions in the future. Please accept our apologies once again, and if there's anything further we can do to assist you, please don't hesitate to reach out. Sincerely, MSBLUE Service Team
ELISSA WELCH
1 reviews US
Beautiful and just what I wanted
Beautiful and just what I wanted
Date of experience: March 19, 2024
LUCINDA GIBBS
1 reviews US
Gorgeous gems!!
MSBLUE has always provided great customer service, speedy delivery and best of all beautiful pieces of jewelry.
Date of experience: March 19, 2024
Candrice Palmour
1 reviews US
Beautiful jewelry
Beautiful jewelry, made very well. I have been wearing it everyday and I’m in all sorts of water and it is still as beautiful as the day I bought it.
Date of experience: March 01, 2024
Mark Diederich
1 reviews US
I was looking for a Nice ring to give…
I was looking for a Nice ring to give my wife for our 45th wedding anniversary. The people here were very helpful in helping me choose a ring without breaking the bank. I got a VERY NICE pear shape and my wife LOVES it. The shipping was very fast and the ring was packaged very nice with some extras included. I would definitely buy from MSBLUE again. Thank you!
Date of experience: December 19, 2023
Michael Peterson
1 reviews US
My first purchase was an engagement…
My first purchase was an engagement ring for my wife, and that was a Christmas present for her. She loved it. My second purchase was a wedding band for my wife for our 47 years of marriage. The set looks wonderful and they look great on her, I am very pleased and satisfied with MSBLUE and will be ordering more in the near future. Keep up the good work and thank you.
Date of experience: December 25, 2023
Kevin Penland
1 reviews US
Nailed it
Easy ordering. Fast ship. Good price. Nailed it!
Date of experience: March 19, 2024
Mrs. M
1 reviews US
Beautiful affordable jewelry
Beautiful affordable jewelry. I love my rings.
Date of experience: March 01, 2024
Jod Woods
1 reviews US
I am over the top excited and pleased…
I am over the top excited and pleased with the ring I purchased!!! The ring is GORGEOUS!! The ordering process was incredibly easy. Communication and updates were timely. Shipping was really fast. The presentation of the product is top-notch. My wife LOVES it!!!!!!
Date of experience: February 01, 2024
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Shop MSBLUE.com for Moissanite engagement rings, wedding sets, necklaces, earrings, bracelets & gifts and fine jewelry at affordable prices. Moissanite Engagement Rings & Wedding Bands - Design Your Own 💍