Reviews 3.3
183 total
Barbara Hunter
1 reviews US
Order finally arrived
Order finally arrived after 2.5 weeks. Could be a bit faster, but everything arrived in one piece so that’s a good start.
Date of experience: July 03, 2020
Glad to hear that Barbara! Come back whenever you like :)
Kathleen Winkler
1 reviews US
A fan extravaganza!
Loved everything in my Army Club box. So beautifully done and put together. Beautiful poster, pictures, pin etc. Any fan would love it.
Date of experience: July 16, 2020
We are so glad you loved your product! Do continue coming back :)
Paul O'Brien
1 reviews GB
Great company
Really excellent communication, great delivery time, very happy with gifts received for my daughter
Date of experience: July 27, 2020
Thanks Paul, hope your daughter had a blast! :)
Sharyn Krogh
1 reviews US
Always quality items.
Always quality items.
Date of experience: July 27, 2020
Thanks so much for the support Sharyn! We love serving you 💜
Renee Jackson
1 reviews US
Love the products I received from the…
Love the products I received from the BTS Army Club, would purchase more. Thank you!
Date of experience: July 28, 2020
Hi Renee, Thanks so much for your kind review. Do come back and checkout our new products always! :)
S O
1 reviews IE
Very good product.
Very good product.
Date of experience: July 29, 2020
Thank you S O! :) We will seek to do better 💜
Nina Amdi Carlsen
1 reviews DK
Thanks
Thank You :-)
Date of experience: July 29, 2020
Hi Nina, We've received your emails and responded about twice in the past few days. Please check your spam/inbox. Your tracking number is: RB990329171SG We've emailed this to you multiple times. Please take a look at your inbox and do correct your review once you've received the item. Thank you! :)
Aimee Abrantes
1 reviews US
The shipping and delivery were really…
The shipping and delivery were really fast. But I didn't receive my signature mask and I don't know what happened.
Date of experience: July 30, 2020
Hi Aimee, I'm sorry to hear that you haven't received your BTS Bias Signature mask yet. Here is the tracking number for it: LB159454874SG When it arrives and it's perfectly what you wanted, would you consider changing your review? :) Thank you!
Ida Johansen
1 reviews DK
Perfecy delivery! Will definitely buy again
My order was carefully packed! Wich was awesome! No scratches or anything. It arrived to me (in Denmark) arround 3,5 weeks after purchase, wich is understandable due to the pandemic 🤩😁
Date of experience: July 30, 2020
Ida, Thanks so much for your support! We look forward to providing faster shipping :)
Helen Claridge
1 reviews AU
Latest BTS purchase
I ordered, I paid easily. Goods arrived in reasonable time - I’m in Australia 🇦🇺 so nothing is fast to come here - and the products are as described. They’re a September birthday gift so I can’t describe the reaction from my Jimin-adoring daughter yet.
Date of experience: August 04, 2020
Hi Helen, That's great. Hope your daughter had an awesome one! :)
Jenn Lawson
1 reviews US
Still waiting
Still waiting, but I understand that it may take a minute to get to me : )
Date of experience: August 06, 2020
Hi Jenn, Thanks for your response, hope everything has gone well :)
Yvonne
1 reviews DE
Very helpful customer service
Very helpful customer service. Was able to change order within minutes. Delivery was fast. Great products.
Date of experience: August 09, 2020
Hi Yvonne, Thanks for your feedback!
Shannon Ng
1 reviews AU
Really good customer service!
I've received great customer service so far, but my items have been stuck in transit for about a month :/ without updates, so I'm not sure if something went wrong. I've still got to wait for them, and hopefully, everything will be alright! Items are well priced though :)
Date of experience: August 09, 2020
Hi Shannon, I hope things have gotten to you. Apologies for the shipping delay, COVID-19 makes it tough for deliveries. Thank you!
Abigail Beltran
1 reviews US
5 ⭐️ review
My purchase got here within a week. I was surprised how fast it got here. My items were not damaged and I appreciate that. 5 stars ⭐️ wonderful. Thank you. I’ll shop from you guys again.
Date of experience: August 09, 2020
Thank you Abigail! So glad to hear that your purchase got to you so quickly.
Clarice DeArmond
1 reviews US
Disappointed
The wait was long and my RJ's are not official BT21. So I was disappointed with them. The cards are nice and I like them. I will have to find official RJ's for my collection.
Date of experience: August 10, 2020
Madeline Wright
1 reviews US
My product still hasn’t arrived but good service overall
My product still hasn’t arrived and it’s very difficult To track it but overall my experience was very pleasant
Date of experience: August 11, 2020
Hi Madeline, thank you for your kind words! Hoping your product has arrived well :)
Maria DeVito
1 reviews US
Took awhile for items to get here, but I'm happy with my merchandise.
Took awhile for items to get here, but I was kept up to date with emails and I was able to track my package. I know the items were coming from far so the wait was to be expected. Great customer service as well.
Date of experience: August 12, 2020
Larissa Derr
1 reviews CA
Amazing
Amazing 💜💜💜💜💜💜💜💜💜💜💜💜💜
Date of experience: August 12, 2020
Nadine Wise
1 reviews AU
Fantastic products
Fantastic products, quick delivery times 💜💜💜
Date of experience: August 16, 2020
Seline Pfirter
1 reviews CH
Everything was to my expectations
Everything was to my expectations. I love the quality and the design. Thanks for this cute things :)
Date of experience: August 18, 2020
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