Reviews 3.3
183 total
Maria DeVito
1 reviews MX
I loved my merchandise
I loved my merchandise. They kept me notified to when it was coming. They also let me know that it was going to take a little while based on my location as well as the restrictions due to COVID. All my emails and questions were answered. I will definitely get from them again!
Date of experience: August 21, 2020
Wendy Valentin
1 reviews DE
Great Job
Great Job. Fast delivery 💪🏻
Date of experience: August 24, 2020
Kerry Schultz
1 reviews US
good experience
fast delivery, no issues
Date of experience: August 26, 2020
Janine Flora
1 reviews US
Love it
Love it! It’s perfect!
Date of experience: September 02, 2020
Diana Bradshaw
1 reviews CA
Received my Army bomb
Received my Army bomb, all arrived fine, no damages, it works perfectly, I love it. Now I just have to wait patiently to see them and use my new bomb 😊
Date of experience: September 07, 2020
Elena Agnes Branca
1 reviews DK
🤗👍👌
I have only good things to say 🤗. I am glad for those thing I have buy ❤️ and I will love to buy things here again and there is very good service 👍😊.
Date of experience: September 10, 2020
Savannah Hayes
1 reviews US
So nice
Loved it!! I ordered a bts dynamite t-shirt and it came around when it said it would and the material was very nice and it fit perfectly. Would buy from them again.
Date of experience: September 18, 2020
Lettie Lauer
1 reviews US
Great products
Great products, the Hoodie from the album 7, the Dynamite tee shirts, and the Dynamite hoodie.
Date of experience: September 18, 2020
Carol Maxwell
1 reviews US
The 2X sweatshirt was nice
The 2X sweatshirt was nice, but too small. I was hoping to get a box with BTS items other than clothing. Keep up the good work. I love BTS and seeing them more on USA 🇺🇸 TV. I ordered another box and received a lovely shoulder bag with see thru pocket for iPhone. It also had packages of BTS stickers! Love my BTS boys 🥰
Date of experience: September 18, 2020
Michele Gilles
1 reviews US
Very nice!
Everything arrived looking beautiful. All of my items were protected and individually wrapped so morning got tangled, snagged or bent. Would highly recommend. Thank you 💜
Date of experience: September 18, 2020
JB
1 reviews CA
I was kept up to date on my items…
I was kept up to date on my items whereabouts. The item was delivered in a timely manner and was well packaged. Awesomeness at it's best!
Date of experience: September 30, 2020
NITESHA
1 reviews US
Was fast shipping an love the quality…
Was fast shipping an love the quality of my dynamite hoodie..
Date of experience: October 04, 2020
Hi Nitesha, So happy to hear that. Take care :)
Angry
1 reviews AU
The two products I ordered were not…
The two products I ordered were not sent at the same time and I have to wait an extra six weeks for the second item to arrive which will turn up more than two months after I ordered it. Wasn't until I emailed that I was told that the items were emailed separately. Never ordering from this place again, only buying official merchandise from an official reseller.
Date of experience: October 13, 2020
Hi Angry, Please let us know what we can do to make your experience better with us. I have reached out to you through email. Thanks!
Gillian Wedemeyer
1 reviews US
BTS Dynamite Box
I ordered the BTS Dynamite box. I had trouble with tracking (it didn’t give me accurate information on where the package was). Once I received it however, I was happy to see the beautiful and good quality products in the box. I was disappointed that my J-Hope posters were a bit bent around the edges and the hat was messed up a bit from being flattened for too long. Everything else was good though.
Date of experience: October 15, 2020
Hi Gillian, Thanks for the email from both yourself and mom, rest assured we have communicated that we are taking care of this issue for you by sending you replacements :) We would appreciate an updated review once you receive the new, undamaged products. Thanks again!
Jaalyn Tran
1 reviews US
Missing & damage items never replaced
I made an order in August 2020. Shipping took about a month to get to Washington. I was missing a phone case and the mask was damaged. I e-mailed customer support and they said they would ship out new items. It has been almost 3 months and have sent 3 e-mails since and still have not heard back from anyone if I would be receiving my items or a refund.
Date of experience: October 21, 2020
Hi Jaalyn, We would be more than happy to help IF THIS really was an order from our store. However, we don't see any records of your order from btsarmy.club. Please show proof of purchase from our store. I think you may have purchased these products and experienced bad customer service from a different store. We have not received any of these 3 emails and never spoke to you before this. Thanks
marina kurbessoian
1 reviews US
I loved the specials they had and how…
I loved the specials they had and how easy it was for me to use my credit card and have a prompt service. The items were packaged perfectly so there was no damage at all. Plus they notify you every step your package is at. At the end thank you BTS ARMY CLUB you guys rock.
Date of experience: October 24, 2020
Celia McManus
1 reviews US
Very nice, thank you.
Very nice, thank you. Unofficial merch but nice replicas.
Date of experience: October 24, 2020
Alyssa Lichtenberger
1 reviews US
I really love my product and I am happy…
I really love my product and I am happy with it. I am also happy about the amount of support this store offers.
Date of experience: October 26, 2020
Annette
1 reviews US
All of my purchases arrived much sooner…
All of my purchases arrived much sooner than last year. You guys have stepped up your game. Although I did have excellent Customer Service last year...just that I guess it was a long ride. The merchandise was fabulous and just as advertised. My granddaughter loved everything! Thank you so much and see you for the Holidays!
Date of experience: October 26, 2020
Michelle Ramirez
1 reviews US
Sweater was perfect
Sweater was perfect! My daughter loved it. True to size. Customer service over Email was very helpful since I accidentally put in wrong address.
Date of experience: October 27, 2020
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