Reviews 4.5
225 total
Erin Paige
1 reviews US
Looks perfect in our living room
Exactly what the picture showed. This rug is gorgeous with lively colors, yet the aged look of a vintage rug. Looks perfect in our living room. It was well packaged and arrived quickly. I am so happy with this purchase and hope to do business again! Very responsive customer service.
Date of experience: September 10, 2018
Great to hear that you are enjoying the rug and thanks for your review. Please let us know whenever there is anything else we can do for you.
Max Elliot
1 reviews US
Amazing customer service and helpful room simulations
I have received my two wonderful kilim rugs six days after I ordered. They were exactly as I expected. Customer service is also amazing, they answered all my emails quickly and did impressive room simulations with my choice of rugs to help me decide.
Date of experience: September 10, 2018
Many thanks for your review Max, that means a lot to us. Please let us know whenever there is anything else we can do for you.
Matthew
1 reviews US
Our go-to source for high quality kilims
We have now had three excellent buying experiences with Kilim.com over a span of two and a half years, so I think we're in a good position to recommend the business in the highest possible terms. Having been to Turkey and shopped for rugs the old-fashioned way, we find there's no contest: buying a kilim on Kilim.com is hands-down the way to go. The ability to search for a rug by size, age, and price is a tremendous advantage. The superb photographs and descriptions are a great aid in visualizing the rug in a new home. And the ease of the transaction can't be beat. See a rug; pay for it online; and, in a few days, the beautiful thing arrives at your doorstep. What could be easier? The staff at Kilim.com, in particular Ida Gurel, couldn't be more helpful or responsive. The email notices about special sales come at just the right intervals to remind us about this very special online store. In short, Kilim.com has become our go-to source for both vintage and modern kilims. Top marks!
Date of experience: September 10, 2018
Dear Matthew. We really feel lucky to have you as a client. Many thanks for your amazing review. Your words give us motivation to do even better. Ida.
Lesley Gray
1 reviews US
Beautiful Designs and Colors
I have purchased two magnificent rugs from Kilim.com. It was extremely easy to work on design, size, etc. via email with a friendly representative. My rugs were ready to ship from Turkey to the US at exactly the time promised and arrived within 24-48 hours of shipping in perfect condition. They are extremely low maintenance but, more importantly, are admired by all who visit my home. I have no hesitation in recommending this company. A treasure of an Internet « find ».
Date of experience: September 14, 2018
Dear Lesley. We appreciate your trust, and we’ll do our best to continue to give you and your friends the kind of service you deserve.
Denise
1 reviews US
Great experience
Great experience. Buying a rug online may seem daunting but with Kilim it’s not! Their website is extremely well designed and functional with amazing inventory, great search filters and realistic pictures. Shipping and delivery were super efficient, rugs arrived quickly and safely packaged. The customer service is impressive too, very responsive to emails about the product and the delivery process. As for the rugs themselves, top quality at competitive prices. Would definitely recommend Kilim!
Date of experience: September 14, 2018
Dear Denise, Many thanks for taking a leap of faith! We appreciate your trust and writing a review. We’re glad that the rugs and our service met your expectations. Please let us know whenever there is anything else we can do for you. Best Wishes.
MARY
1 reviews US
Fabulous experience
As a former furniture manufacturer and retailer, I have a lot of experience dealing with clients. This company is absolutely stellar, not only in customer service, but their presentation and website are incomparable. They've thought of everything to take the guess work out of online ordering--truly a twenty first century operation. Using Crayolas to reference colors is brilliant!
Date of experience: September 14, 2018
Hi Mary, We really appreciate your fabulous review. It means a lot to us at Kilim.com to hear that we are on the right track. We will continue to do our best. Thanks again, Can
Cleo
1 reviews US
Love my beautiful rugs
My family has been laughing at me because I cannot stop telling my new rugs how perfect they are! :) Thank you! And thank you for the gift. I am of Greek descent and have a very full appreciation for warding off the evil eye.
Date of experience: September 14, 2018
Hi Cleo, Many thanks for your order and taking the time to write a review. We hope you enjoy your rugs for many happy years to come with your family. As Turkish people say, "güle güle kullanin", enjoy them with lots of laughter :-))). Please let us know whenever there is anything else we can do for you. Can
Gabriel
1 reviews US
Great Experience Buying My Office Rug
I needed an area rug for my office and narrowed it down to two colors of Turkish patchwork ones online. At first, I thought that I would order them both, keep the one that I wanted and return the other. But in discussion with the people at Kilim, they offered to superimpose images of my options with pictures I took of the office. The images were amazing! And made my choice obvious. I ordered one rug. When it arrived, I took a picture of the office with the real rug and could barely tell the difference between the real picture and the simulation they sent the week before. It was a wonderful 21st century rug buying experience.
Date of experience: September 21, 2018
Hi Gabriel, Many thanks for your review. We are glad that the simulations helped you decide and the rug met your expections. Please let us know whenever there is anything else we can do for you. Ida
Michael C.
1 reviews TW
Kilim.com is a reliable source of top-quality rugs.
I’ve purchased three semi-antique rugs from Kilim.com over the past decade. These pieces help make my house a home! I’ve been totally satisfied with the buying experience: the photos and descriptions are accurate, sales team is very responsive, shipping is lightning fast. Highly recommended
Date of experience: September 21, 2018
Hi Michael, Many thanks for your review. We really feel lucky to have you as a client and delighted that the rugs found a sweat home! Please let us know whenever there is anything else we can do for you. Ida
Halley Erickson
1 reviews US
I ordered a vintage Kilim for my dining…
I ordered a vintage Kilim for my dining room and loved it SO much, that I ordered two custom rugs. Both rugs were made and delivered in a timely manner. The attention to detail, colors, quality of materials and customer service are beyond compare. I only wish I had more floor space so I could order more!
Date of experience: September 22, 2018
Dear Halley, Many thanks for your review. We hope the rugs bring your family lots of joy for many years to come. Please let us know whenever there is anything else we can do for you. Ida
Maya
1 reviews AE
This is my second purchase
This is my second purchase , the rugs are amazing and customer service is outstanding Thankyou so much
Date of experience: September 24, 2018
Hi Maya, Many thanks for your review. We are delighted that the vintage rugs met your expectations. Best Wishes, Ida
Tracy G.
1 reviews AE
Baby Nursery
The carpet is the focal point in the room. It is absolutely perfect! Thank you so much for your part in helping make our baby's room so comfy and beautiful!
Date of experience: September 27, 2018
Many thanks Tracy. It was our pleasure. We are delighted that the rug met your expectations. Best Wishes, Can
Sharon
1 reviews US
Highly Recommend
I could not have been happier with my new rug and the service provided by Kilim.com. They not only delivered my rug within 5 days, but the rug is more beautiful than expected! I can’t wait to get another!
Date of experience: October 08, 2018
Jean B.
1 reviews US
Ida was unbelievably helpful
Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosing a different rug that works perfectly in my home. I didn’t feel like a faceless customer like I do when making an online purchase. I truly felt that Ida cared about me! I couldn’t be happier with my purchase. I will be shopping at kilim again!!
Date of experience: November 06, 2018
Charles P.
1 reviews US
Great rugs and customer service.
Great rugs and customer service.
Date of experience: November 07, 2018
Joan Spiegel
1 reviews US
Beautiful Rug & Amazing Customer Service
I highly recommend this company for the quality of their rugs and for their amazing customer service. I ordered a rug and in the process of it being shipped we were mandatorily evacuated because of hurricane Michael. I envisioned my beautiful rug sitting on our porch getting ruined while we were away. I emailed Kilim and requested they delay shipment and received an immediate response that they would deliver at a later date. We received the rug after the evacuation order ended and we had returned home. It is more beautiful than the pictures online. Kilim was also helpful in the selection process, sending additional pictures that included coordinating colors. I will purchase from Kilim again without a moments hesitation.
Date of experience: November 15, 2018
Nikki B
1 reviews US
I was hesitant to buy such a high end…
I was hesitant to buy such a high end item on line from thousands of miles away ... but my experience was beyond expectation. The kilim we purchased is absolutely gorgeous ,reasonably priced and excellent quality. My questions were promptly answered online, with extra photos sent to confirm colors and texture. Shipping was fast and reliable ...we are hooked! About to purchase a second rug.
Date of experience: November 24, 2018
Hi Nikki, Many thanks for taking a leap of faith! We are delighted to see that the rug and our services met your expectations. Please let us know whenever there is anything else we can do for you. Ida & Can
Kathy R.
1 reviews US
Wonderful service
Wonderful service, beautiful rugs. I have purchased several times from them and they always accommodate my schedule and deliver wonderful rugs.
Date of experience: December 05, 2018
Lesley S.
1 reviews MX
Perfect for what was needed
Great service. If you needed colour clarifications, they were readily available. Product arrived on time and was as described on the website. These carpets aren't backed so they may need an underlayer.
Date of experience: January 04, 2019
Tom Lelikakis
1 reviews NL
Helpful, correct and quick
They were very helpful when we were choosing the right colors for our rug, and always reacted quickly and correctly. The rug was delivered very fast, and the packaging was perfect. The rug itself is of a good quality.
Date of experience: January 30, 2019
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Kilim Studio offers the largest selection of authentic vintage rugs, Kilim rugs, patchwork rugs and overdyed vintage Turkish rugs from the source. Custom order a kilim, patchwork or pile rug bespoke to your color, size and pattern requi...