Reviews 4.1
572 total
Caleb Nunez
1 reviews US
Absolutely loved the ring
I ordered the ring in September and received it three weeks later as promised, before I ordered I was just not trusting an online company and spending the amount of money I was about to spend I was scared especially in this economy. So I requested a FaceTime meeting which they were very helpful in me making my decision in going with Keyzar. I absolutely fell on love with the ring when I received it and I knew that she would also. I just got engaged on Nov,14 2022 and gave her her ring at a foto shoot and she loved it. So I must say I’m very happy with my purchase and their services. If there was one thing I would change it would be the box it came in but I already had planned to give it to her in a different lighted box. But overall a very very satisfied customer and will recommend to all my friends. So thank you Keyzar for making my engagement ring as beautiful as it is.
Date of experience: November 14, 2022
Thank you so much for the kind words and feedback! It was our pleasure to help, and we'd be happy to do help again in the future :)
Cory Jones
1 reviews US
Very happy cutomer
Beautiful ring.
Date of experience: December 03, 2022
Glad to hear you are happy with your ring, and thank you very much for the feedback! Let us know if we can help with anything in the future :)
Haleigh Wilson
1 reviews US
Bad Vibes from Virtual Appointment
I just had a virtual appointment with them- full of yellow/red flags. Here is a list: * The rep was very clearly reading off of a script * Not only would the rep not turn their camera on, but they also said it was company policy, and no one ever turns their camera on during a virtual appointment * I just had a virtual appointment with them full of yellow/red flags. the site looks a bit like a scam and the virtual appointment did nothing but make me cross the company off my list completely. * Not necessarily a huge flag, but when I asked the rep where they were located, they said NY but the time and default language of their computer showed otherwise- a bit weird to potentially not be honest about that * When I asked, "which companies do you consider to be your greatest competitor," they said they didn't know, went to ask someone, and then said, " I am not able to disclose that information" * When I asked about their diamond inventory, the rep shared that they are not able to share which vendors they get their diamonds from. BIG difference from my virtual appointment with VRAI
Date of experience: December 05, 2022
Hello Haleigh. We're sorry to hear you found our virtual appointment not up to your standards. We are a New York based company, with offices at several locations around the globe working different aspects of our production, sourcing, and customer support divisions. It is in fact a company policy that our support agents are not required to turn on a camera during the meeting: anyone can schedule an online appointment, and we cannot ask our workers to share a video of themselves when we have no way to regulate their online exposure. Our customers are not required to turn on their camera either. It is also true that we provide our agents with some "scripts" - or rather, guidelines - which are useful in most common cases, but we mainly encourage them to listen to our customers, and give individually thoughtful service. During your appointment, we weren't able to name for you our competitor\s as we don't consider what we do a competition - we're simply focused on providing the best quality we can. We also don't tend to discuss the internal workings of the company during appointments with customers, and therefore we don't provide the details of our vendors. We'd be happy for a chance to change your mind in the future, Keyzar Support
Beth K Crotty
1 reviews US
The most beautiful Wedding ring
The ring is without a doubt all I had hoped for and more, I considered heavily between a 2 and. a2.5 center and went with the 2, it is BIG but still really classy. The sparkle is insane it just is so beautiful I am in love!
Date of experience: December 01, 2022
We're so happy to hear you love your ring! Feel free to reach out in the future for anything :)
Brittany Noel
1 reviews US
2.5 ct pear Moissanite
I ordered a 2.5 ct pear shaped moissanite ring and I couldn’t be happier with how it turned out. It is the most beautiful ring I’ve ever seen and it’s under half the cost of a real diamond. I received it in a little under 2 weeks also which was great!
Date of experience: December 10, 2022
So glad to hear you are happy with your purchase! We'd love to assist again in the future :)
Christopher
1 reviews US
Keyzar makes truly beautiful pieces…
Keyzar makes truly beautiful pieces with tons of character and customization options. Their site is incredibly easy to navigate and informative for those of us not so knowledgeable in the jewelry game. The engagement ring I purchased two years ago is stunning (Twig in rose gold) and the matching band made my fiancé and I so incredibly happy. Shipping was very fast, too! I even mistakenly listed the wrong address and the customer service was personable and friendly. Could not recommend more!
Date of experience: November 23, 2022
We're so happy to hear you're happy with you rings and your purchase experience! Feel free to reach out if the future if we can be of any help :)
Chase Neuhausen
1 reviews US
The ring was absolutely gorgeous and…
The ring was absolutely gorgeous and the communication was top notch. Fast shipping too!
Date of experience: December 06, 2022
We're so happy to hear you love your ring! Feel free to reach out in the future for anything :)
Dylan Addis
1 reviews US
I reached out several times about…
I reached out several times about updates on my order and asked if it could be sent out before Christmas. And everyone I spoke with was very helpful and I got the ring on time thanks to all the help from the staff.
Date of experience: December 18, 2022
Thank you so much for the kind words and feedback! It was our pleasure to help, and we'd be happy to do assist again in the future :)
Dana
1 reviews US
No issues
Ring arrived in 2 weeks, faster than I thought. Only complaint is there was really no communication between when I purchased the ring and when it shipped. By comparison, Brilliance.com gave me updates at every step of the process. I did not reach out to Keyzar, so can't comment on whether they would have been responsive to direct questions. No issues with service, just wish there had been more proactive updates
Date of experience: December 22, 2022
Thank you so much for the feedback! We are constantly trying to improve, and our customers' feedback is invaluable in these attempts. Please don't hesitate to reach out in the future if we can assist with anything :)
Ian Dillon
1 reviews US
Absolutely stunning pieces but above…
Absolutely stunning pieces but above all the customer service is by far the best I’ve dealt with of any company. They will always take your call and really put in the effort to help with any issue or concern you have. Email correspondence was always followed up timely and efficiently. Highly recommend. They treat you like a customer for life.
Date of experience: November 01, 2022
Thank you so much for the kind words and feedback! It was our pleasure to help, and we'd be happy to do assist again in the future :)
Michael
1 reviews US
Review
I was planning to propose on NYE. I called in about a week prior because i had not received a shipping notification to try to get an ETA. Was told it was still in production and estimated to be shipped out January 2nd which was a big bummer bc of plans i had made for the engagement. The lady that i spoke with said she would let the production manager aware of my situation and see what they could do. 2 days later i was notified that it shipped and received the ring about a week earlier than i needed it. Can not thank you guys enough, and i’m sure i can say the same for my soon to be fiancée once she sees this stunning ring!
Date of experience: December 24, 2022
We're so pleased to hear you're happy with your ring, and that we were able to assist to your satisfaction! Thanks for the kind words, and feel free to reach out if the future if we can be of any help :)
Summerlin
1 reviews US
Good!
Keyzar was on on time with the delivery and prompt in communicating with me the issues with my order that came up. I was very impressed.
Date of experience: December 16, 2022
Happy as ever to assist! Feel free to reach out in the future for anything :)
Brendan
1 reviews US
Engagement Ring
The Penelope hidden halo is perfect.
Date of experience: December 26, 2022
We're so happy to hear you love your ring! Feel free to reach out in the future for anything :)
Mike
1 reviews US
Amazing experience
Ring was delivered in 2 weeks. Customer service was amazing! Most importantly the engagement ring (The Celine set) is absolutely stunning!!!
Date of experience: December 30, 2022
Thank you so much for the kind words, and so good to hear you are happy with your purchase. Feel free to reach out in the future :)
Lauren Spendley
1 reviews US
Great service, love my ring!
Customer service was very helpful and allowed me to schedule a call at my convenience. They guided me to a ring that I hadn't even seen! I just got it yesterday and I am in love!
Date of experience: January 18, 2023
So happy to hear you love your ring! Let us know if there's anything more we can do for you in the future :)
Ana Fernandez
1 reviews US
Easy online shopping
Easy online shopping, great customer service, quick delivery and beautiful ring designs. Was able to get a matching/coordinating wedding band for my fiancé to go with the engagement ring he got for me. Very happy with our purchases.
Date of experience: January 23, 2023
So glad to hear you are pleased with your purchase! Feel free to reach out in the future, we'd be happy to assist :)
Conner Graziani
1 reviews US
Great service
Service was amazing! Just know, you will have to sign for the package even if you live in an apartment building where the front desk holds packages!
Date of experience: January 16, 2023
Thank you for the kind words and feedback! Feel free to reach out in the future, we'd be happy to assist :)
Mary
1 reviews US
Very quick to respond and be flexible…
Very quick to respond and be flexible when I had to change my delivery address. Overall great experience with this company, and the ring I purchased is absolutely gorgeous!
Date of experience: January 27, 2023
So glad to hear you are happy with your purchase! Feel free to reach out for anything down the line :)
david
1 reviews US
Terrible shipping length 3+ weeks
Terrible shipping length 3+ weeks, asked for it to be delivered sooner and I would pay for extra shipping. Shipping ended up getting delayed 3 days and missed the trip. Used a moch amazon ring instead. Besides that the ring is beautiful.
Date of experience: February 04, 2023
Hello David! Our rings typically take 2-3 week to manufacture, and a couple of days more for shipping. When you requested to expedite the process to under 2 weeks including shipping, our agent informed you that we'll do our best - but cannot guarantee it. In the end, we were able to deliver your ring in under 3 weeks. Expedited as that may be, we truly regret to hear it wasn't enough to make your desired timeline. Despite that, we're glad to hear you like your ring, and we hope for a chance to give you a better service experience in the future :)
Jordan
1 reviews CA
Fast shipping, beautiful craftsmanship, poor moissanite quality
Overall experience was great . Shipping was fast . Website layout was easy to navigate. Unfortunately my partner didn't propose till after the 30 day money back guarantee mark. Once trying on my ring I noticed a very large air bubble from the side of the moissonite. 3000$ is alot for a ring that claims their stones are vvs or above. That means the flaws shouldn't be visible to the untrained eye, yet the moissanite is cloudy, and has very noticeable flaws. I reached out and haven't had any resolution to my problem. Very sad that we were guaranteed an item, yet sent something not up to the quality they claimed. Hopefully will have better success in the future with this company.
Date of experience: January 20, 2023