Reviews 4.1
572 total
A D
1 reviews US
customer service was great
customer service was great, getting just what i was looking for. came in faster than expected delivery.
Date of experience: August 22, 2022
Hey, It was our pleasure providing service. Let us know if you need anything else! Thank you for the feedback :) Best, Keyzar Jewelry Support Tean.
Rachael Alfather
1 reviews US
Amazing
Amazing! I saw the ring and my jaw dropped. It’s more than I could have asked for and I’m in love with it!
Date of experience: August 28, 2022
We are glad to hear you love your ring :) feel free to contact us for anything else! Best, Keyzar Jewelry Support Team.
Brendan
1 reviews US
Excellent quality and customer service
Firstly, the ring is gorgeous and the bride to be is beyond delighted. The customer service was superb as well. I originally ordered the wrong ring size by accident and after panicking I reached out to see if we could find a solution. I was contacted immediately and they took care of everything. Wonderful experience, thanks Keyzar.
Date of experience: September 01, 2022
We are glad to hear she loves the ring :) We were happy to help, and feel free to contact us for anything else! Best, Keyzar Jewelry Support Team.
Spanki Mills
1 reviews US
The customer service was prompt
The customer service was prompt, helpful and very easy to deal with. I am very happy with our purchase.
Date of experience: September 06, 2022
So happy to hear you're happy with your purchase :) Feel free to contact us for anything else! Best, Keyzar Jewelry Support Team.
Kailah Nkohl Franco
1 reviews US
Wanted to return and I wasn’t able to…
Wanted to return and I wasn’t able to bc of the custome letter on the inside. Which can be easy to remove
Date of experience: September 07, 2022
Hi, Custom-made and personalized items are not entitled to our 30-day money-back guarantee. For more information and support, please reach our support team at [email protected]. Regards, Keyzar Jewelry Support Team.
Julie
1 reviews US
The wedding band I purchased is lovely
The wedding band I purchased is lovely; however, it is much smaller in band width than I expected… if it were any smaller, it would be invisible! I would have expected it to be wider, especially for what I paid.
Date of experience: September 09, 2022
Sinclair Myers
1 reviews US
This company is NOT reputable or…
This company is NOT reputable or trustworthy. I received a ring from them, and the band was much thinner and cheaply made than it was advertised on their website. The diamonds on the sides of the band poked out very far (again this was altered in their photos to look like the diamonds were essentially engraved in the band…like most bands you would see). When I tried to return the ring or exchange for a different one, their customer service was horrible and they were very rude. It had been a little over a month and a half when I had reached out about returning the ring due to me trying to figure out if the band was just bothering me to wear because I wasn’t used to the diamonds sticking out on the side. I didn’t want to cause a hassle, but after talking to a friend who is a local jeweler, he told me to reach out being that I spent over $5k on this ring and that any reputable jeweler should be accommodating with the price I paid and the short amount of time I had the ring. My response back from customer service was basically, “it’s been over 30 days and there’s nothing we can do. Maybe try selling it.” I then tried selling this ring. I talked to numerous jewelers and appraisers in two different states that said the ring was worth incredibly less than what I paid (less than $1k) and that I got “scammed.” Fast forward to three months since I purchased the ring. I still have yet to be able to sell it. I reached back out to Keyzar and asked again if I could either exchange the ring out (even for another ring that was much less than what I purchased this ring for) or get my money back because I was not able to sell it. I explained to them what the jewelers and appraisers had told me, and that I was very frustrated. 5000 is a lot of money, and my husband is in the military. We don’t have that kind of money to throw away, so this has been extremely stressful. Customer service sent me an email back saying I could exchange the band alone but I would still have to pay for the other band at a discount. Basically- I could return my band to them, not get my money back for that band, and then purchase another band from them. Makes zero sense. I emailed them back saying that i wasn’t interested in spending more money and asked how we could resolve this problem more efficiently and fairly. I have received zero response and they have since ghosted me. I will never recommend this company to anyone and if I could even find them on Better Business Bureau, I would report them. I am still trying to find a way to legally and ethically hold them accountable so that others won’t experience what I have and be stolen from. Please do not give them any business. They need to be shut down.
Date of experience: September 10, 2022
Shari Alt
1 reviews US
Many compliments!
I received compliments on how beautiful my ring is. I agree! I’m so happy with this purchase of jewelry.
Date of experience: September 13, 2022
So happy to hear you're happy with your purchase :) Feel free to contact us for anything else! Best, Keyzar Jewelry Support Team.
Matthew Spach
1 reviews US
Fantastic Jewelry
Great products. Very helpful people. Got here fast. All around good.
Date of experience: September 09, 2022
Glad to be of service, and happy to hear you're happy with your purchase :) Feel free to contact us for anything else! Best, Keyzar Jewelry Support Team.
Mahmudur Rahman
1 reviews US
Great service!
Great service. My wife loved the ring!
Date of experience: September 12, 2022
Glad to be of service, and so happy to hear she loves the ring :) Feel free to contact us for anything else! Best, Keyzar Jewelry Support Team.
Laura Larsen
1 reviews US
Keyzar is amazing! 10/10 recommend!
Keyzar has been absolutely amazing! It started in April of 2021 when my fiancé ordered the wrong size engagement ring, they were very quick to adjust the size! After we received the ring, it was still too big and they were very quick to resize my ring again. In the past year we have sent it to them a few times for routine maintenance and they were great every time! I have the BEAUTIFUL 3.5 carat oval Penelope engagement ring and I get SO many compliments on it! Thank you Keyzar for being amazing!
Date of experience: August 01, 2022
Thank you so much for the kind words! It's been our pleasure to help, and please don't hesitate to reach out tin the future :) Best, Keyzar Jewelry Support Team.
Bri
1 reviews US
Ring was perfect and arrived on time.
Ring was perfect and arrived on time.
Date of experience: September 12, 2022
So happy to hear you're happy with your purchase :) Feel free to contact us for anything else! Best, Keyzar Jewelry Support Team.
Arnaldo Oliveira
1 reviews US
Very beautiful jewelry
Very beautiful jewelry. Like I expected!
Date of experience: September 16, 2022
We're glad to hear you're happy with your purchase :) Feel free to contact us for anything else! Best, Keyzar Jewelry Support Team.
Bryan Butterfass
1 reviews US
The delivery came very quickly and the…
The delivery came very quickly and the ring was packaged was very safely.
Date of experience: September 13, 2022
Glad to hear you've had a positive experience with your purchase :) Feel free to contact us for anything else! Best, Keyzar Jewelry Support Team.
Angee Croxon
1 reviews US
Amazing experience from the very start
Amazing experience from the very start! Website is fun, beautiful and easy to view all the beautiful jewelry! Costumer service is beyond wonderful! I’ve never worked with such amazing costumer service! Jewelry is gorgeous and of great quality!
Date of experience: August 29, 2022
Thank you so much for the kind words! It's been our pleasure to help, and please don't hesitate to reach out in the future :) Best, Keyzar Jewelry Support Team.
Jay Gomez
1 reviews US
Amazing
Amazing. Such a great experience and look to do business with them in the future
Date of experience: September 01, 2022
Glad to hear you've had such a positive experience with your purchase! We'd be happy to assist again in the future :) Best, Keyzar Jewelry Support Team.
Paige C
1 reviews US
Really amazing service
Really amazing service. They kept me updated throughout the entire delivery process and the ring even arrived earlier than expected!
Date of experience: September 19, 2022
Glad to hear you've had such a positive experience with your purchase :) Feel free to contact us for anything else! Best, Keyzar Jewelry Support Team.
Ashkan Hosseinzadeh
1 reviews US
The ring was just stunning
The ring was just stunning. My fiancé loved it. I would recommend this to anyone in search of a high quality Diamond at a good cost. The shipping was also very fast and accurate. They helped me even during an address change. Thank you keyzar!
Date of experience: September 22, 2022
Thank you so much for the kind words! We're so glad to hear she love the ring. It's been our pleasure to help, and please don't hesitate to reach out in the future :) Best, Keyzar Jewelry Support Team.
Kristina
1 reviews US
Great shopping experience.
Great shopping experience.
Date of experience: September 07, 2022
Glad to hear you've had a positive experience with your purchase :) Would love to help with anything in the future! Best, Keyzar Jewelry Support Team.
Daniel K
1 reviews US
Exceeded Expectations!
Beyond pleased with the quality of the Twig engagement ring I purchased from Keyzar. Beautiful white gold setting and the 2.5 ct. stone is gorgeous! The ring arrived less than 3 weeks from ordering. Keyzar far exceeded my expectations, and I am so excited to surprise my girlfriend with it!
Date of experience: September 22, 2022