Reviews 3.7
204 total
Kim Woods
1 reviews US
I am very please with my product and…
I am very please with my product and also the quick response back from your customer service by email. Thank you
Date of experience: January 06, 2022
Lydia Gutierrez
1 reviews US
The chain and charms were so tiny not…
The chain and charms were so tiny not worth the price. But charm was pretty.
Date of experience: January 11, 2022
Hi Lydia, Thank you so much for your review! Both the chain and charm you ordered had the exact size dimensions listed in the description sections of their product pages: Charm Length: 10 mm ( .39 inches ) Charm Width: 12 mm (.47 inches ) Chain Length: 18 inches Chain Width: 1.5 mm but maybe you did not notice these details on their product pages before you added these items in your shopping cart? Regardless, we completely understand that sometimes it can be a little difficult to shop for certain types of items online since you cannot see or hold them in your hands beforehand. That is why we offer one of the most generous return policy in the diamond jewelry industry. We give all of our customers 30 days to return any item, no questions asked! Also, we have some of the lowest prices anywhere for real diamond jewelry! The charm that you purchased has 100% natural diamonds set in 10K gold for only $98.59. Although, I do see that you also paid extra for faster shipping before Christmas, but that was paid directly to UPS and not us :) If you are unhappy with your purchase for any reason at all, simply visit this link to start the return process: https://jewels.me/return Thank you so much for being our valued customer! Warm regards, Customer Success Team Jewelry Outlet
Lindsey Warren
1 reviews US
Beautiful bracelet and insanely fast…
Beautiful bracelet and insanely fast shipping
Date of experience: January 12, 2022
Barbara Stroud
1 reviews US
They were smaller than I expected but…
They were smaller than I expected but still great value. Beautiful and arrived early
Date of experience: January 15, 2022
Tony Callahan
1 reviews US
Very good service and i really…
Very good service and i really appreciate to speed in which i received my order
Date of experience: January 24, 2022
Ericka Glasper
1 reviews US
The shipment was very fast and I love…
The shipment was very fast and I love the ring
Date of experience: January 24, 2022
Customer
1 reviews US
The ring I got is nice
The ring I got is nice. But I expected a little more gold and diamonds. You get what you pay for. I’ll just order more expensive next time
Date of experience: January 28, 2022
Gissela Escobedo
1 reviews US
I absolutely love my beautiful ring
I absolutely love my beautiful ring! It’s so beautiful and shiny lol plus the fact that it arrived days after I had ordered it is a major plus
Date of experience: February 13, 2022
Richard Pitchford
1 reviews US
My jewelry is missing stones
My jewelry is missing stones. Very unhappy
Date of experience: February 16, 2022
Hi Richard, We sincerely apologize if you received an item with missing stones. They likely got loose during the shipping process since all items are thoroughly inspected before they are shipped. But, you have nothing to worry about. We give everyone 30 days to return any item, no questions asked! Simply visit this link to start the return process for a full refund or exchange: https://returns.jewelry-outlet.com/ Warm regards, Customer Success Team Jewelry Outlet
Louis Tirado
1 reviews US
I been reaching out to them and they…
I been reaching out to them and they just stop responding to me. Poor customer service
Date of experience: February 17, 2022
Hi Louis, You emailed us yesterday at 10:30 AM and we responded to you in less than 25 minutes at 10:54 AM. Please check your emails from yesterday for our detailed response. We understand that UPS has been giving you a run around with your shipment but based on the tracking information it seems like they are finally about to make a second attempt to deliver your package to you tomorrow since you were not home to sign for this package on their first delivery attempt. Kind regards, Customer Success Team Jewelry Outlet
DeAsia
1 reviews US
my ring is beautiful
my ring is beautiful , i love it !!!!!
Date of experience: February 21, 2022
Tara Elder
1 reviews US
There was an issue with my order and…
There was an issue with my order and requested a refund. I honestly thought at the time this company was scam. But THIS WAS NOT THE CASE! I was refunded my money, and then on top of that they sent me the actual chain that I ordered free of charge! I couldn't believe it. This is a very reputable outstanding jewelry store, and I will shop with them in the future! Honestly it was the best customer service I've ever received in my life. If I could give them 10 Stars I would.
Date of experience: February 26, 2022
Yarelis Olmeda
1 reviews US
To expensive for a small stuff
To expensive for a small stuff
Date of experience: February 28, 2022
Hi Yarelis, We completely understand that it can sometimes be a little difficult to purchase certain types of jewelry online since you cannot see it or feel it in your hands beforehand. That is why we give everyone 30 days to return any item, no questions asked! If you would like to return your order for a full refund within 30 days of your order date, simply visit this link to get started: https://returns.jewelry-outlet.com/ We always take care of our customers! Warm regards, Customer Success Team Jewelry Outlet
Amara S
1 reviews US
Im very happy with my earrings they are…
Im very happy with my earrings they are beautiful
Date of experience: March 03, 2022
Dahiana
1 reviews US
The earrings were so small
The earrings were so small. It looked like kids earrings. So disappointed.
Date of experience: March 07, 2022
Hi Dahiana, We completely understand that it can sometimes be a little difficult to purchase certain types of jewelry online since you cannot see it or feel it in your hands beforehand to get an exact idea of its size. That is why we give everyone 30 days to return any item, no questions asked! If you would like to return your order for a full refund within 30 days of your order date, simply visit this link to get started: https://returns.jewelry-outlet.com/ We always take care of our customers! Warm regards, Customer Success Team Jewelry Outlet
Veronica Townsend
1 reviews US
Super smalller than I expected
Super smalller than I expected Plus I ordered the wrong size (shame on me) 🙁
Date of experience: March 07, 2022
Hi Veronica, Don't worry, we give everyone 30 days to return any item, no questions asked! If you would like to return your order for a full refund within 30 days of your order date, simply visit this link to get started: https://returns.jewelry-outlet.com/ We always take care of our customers! Warm regards, Customer Success Team Jewelry Outlet
Demetris Williams
1 reviews US
The ring was great my future wife…
The ring was great my future wife loved it
Date of experience: March 15, 2022
Toekeshea Manuel
1 reviews US
I (WE) Love Love the ring!!
I (WE) Love Love the ring!!! We will be returning!!!
Date of experience: March 15, 2022
STEVE DEKELBAUM
1 reviews US
You guys did a great job
You guys did a great job. And the product was a beauty
Date of experience: March 23, 2022
Miriam Hobley
1 reviews US
I put in a request for exchange and I’m…
Thank you . I do apologize, the email was in another folder that I did not look into .
Date of experience: March 28, 2022
Hi Miriam, You submitted a return request on March 26th at 2:16 AM and your request was approved the same day at 10:08 AM and a copy of your free return shipping label was also emailed to you at 11:33 AM on March 26th. Please check your emails from that day and make sure to check your spam folder in case these emails ended up there. We have been waiting for you to return this item using your free return shipping label so that we can proceed with the exchange. Warm regards, Customer Success Team Jewelry Outlet
Contact
76051
Grapevine
US
About
Jewelry Outlet™ is a premier online jewelry retailer specializing in authentic diamond jewelry at discounted prices.
INSURED SHIPPING
Since we only sell real jewelry, all of our shipments are fully insured to protect our customers against any packages lost during transit.
HASSLE-FREE RETURNS
☑ No Restocking Fees
☑ No Return Shipping Fees
☑ No BS
Return any item within 30 days of your order date for a full refund. No reason needed!
AUTHENTICITY
Jeweler Code: A02443
Every piece of our jewelry comes with a Certificate of Authenticity which can be verified on VerifiedJewelry.com and is honored by Jewelers Mutual Insurance.