Reviews 3.7
26 total
Jen
1 reviews US
Fast shipping
Fast shipping, well packed, item as described.
Date of experience: April 15, 2022
Thanks so much for your review!
Ray Baldwin
1 reviews US
Would definitely recommend
Easy to assemble. Comfortable but firm. Not as wide as a twin mattress but very nice to sleep on. Slept on it the first night, and had a good rest. Excellent color and good quality.
Date of experience: October 13, 2022
We really appreciate your comment. Good rest can bring you healthy and happy mood. Wish you health and happiness!
Jessica Steele
1 reviews US
Incredible
I didn't know a table could make me this happy. It is exactly as described and a breeze to put together. Delivered in time in 3 packages. My life is infinitely better every day I see it. Best purchase ever. I will be a repeat customer
Date of experience: October 13, 2022
Dear Jessica, thanks so much for your comment. Hope to provide you with more good products in the future ^_^
notebookgrrl
1 reviews US
I ordered 3 chairs October 29th no email about ship date
Communication was lacking, but I received all 3 chairs within 2 weeks of ordering. I am happy that they all came at the same time and were in perfect condition. I have also left a review for the chairs specifically.
Date of experience: November 01, 2022
Thanks for your comment and let us know the situation of your order. First of all, we have to say sorry for keeping you waiting and could totally understand how you feel. We never want this to happen. As you can see that we handle the parcel to FedEx within 24 hours after receiving your order and mail you back when we receive your message to solve this. But FedEx didn't make it somehow even we pushed carrier to ship quicker. We found that the parcels have been delivered successfully later. In your case, we have reported this issue to FedEx to avoid this again. Please check the items you received, and mail us back any time any where if there is any further questions. Have a nice day! -- Jaxpety Service Team
Sally Engel
1 reviews US
Calling your 800 number you have wonderful caring people to take your order. You also have people you can understand !!!~ They are from USA.
This cabinet I ordered is just like the picture on their site. Very well made. I would order from them again !!!
Date of experience: November 01, 2022
We really appreciate your comment. We will always be here if you need any our help. Wish you health and happiness!
Bennie Chan
1 reviews US
Good service, good quality merchandise !
Everything is what I expected, great !
Date of experience: November 14, 2022
Dear Bennie, thanks so much for your comment. Hope to provide you with same high quality products and excellent service again in the future ^_^
Yvette Peterson
1 reviews US
Jaxpety: Great Customer Service Provided to All!
I did not receive the total set of nightstands. I ordered a set of 2. I received only 1 nightstand. I have contacted the company and they still haven’t respond or sent the second nightstand as advertised! I am very disappointed in this customer service. I read many of the reviews about this company before I placed my order. Please be kind enough to at least reach out to the customer and try to fix the problem. All customers deserve a company that will honor their advertising! Thank you, Jaxpety! I appreciate that you have made arrangements to fix the problem. I really like that you have reach out to me more than once for that help. Your customer service has done an excellent job. Sincerely, Yvette Peterson
Date of experience: November 01, 2022
Hi Yvette, thanks so much for the message. We need to clarify one thing: you only bought one item not 2. It is a multi-choice listing, you may chose the option: set of 2. We are sorry to bring you any misunderstanding and we will adjust this to avoid further issue. Hope to have your understanding.Good day!
dennis foy
1 reviews US
all the parts are not in the box
all the parts are not in the box, they suck
Date of experience: December 06, 2022
Dear Customer, Thanks for your message. We are sorry to know the issue you met. Please no worry we will help you solve the issue soon after you contact us at [email protected] Thanks for your patience and expect your reply. Best Regards, Jaxpety Customer Service Team
russ kaleiwahea
1 reviews US
As advertised, arrived in 3 days!
As advertised they arrived in 3 days, Thank you!
Date of experience: December 13, 2022
Thank you so much and wish to have further business with you! Any questions, please don't hesitate to let us know. Best wishes, Jaxpety Service Team
lowell davis
1 reviews US
Shippment
Poor shipping lost or unable to ship on time. Damaged or opened packages. Response to long for a reply. Suggest you use Wayfair
Date of experience: January 05, 2023
Dear customer, Thank you so much for the message and we did care about every customer's feelings and shopping experience in our store. We don't wanna let anyone down or feel upset. That's why we kept asking you for the details of the mentioned issues but no further reply, Perhaps you didn't receive our messages. your favorable will help us speed up to solve the issue and make you feel better asap. As you know we handled the 3 parcels in good condition to FedEx in time and it is essential to make sure all shipped items are brand new and we also did that. they must be damaged in transit under the violent transportation. Hope you could reply our message and give us one more chance to correct all issues. Best wishes, Jaxpety Service Team
Dante’s Muse
1 reviews US
Yay!
Fast shipping, well made, exceptional instructions. Happy with my purchase!
Date of experience: February 27, 2023
Thank you so much for your support and feedback, which drives us to continue to offer high quality item and great service. We will always be here to offer help if there are any questions. Wish you the bes. Jaxpety Service Team
Terry
1 reviews US
Product was exactly what I was looking…
Product was exactly what I was looking for. It arrived very promptly, in perfect condition and it was easy to assemble
Date of experience: March 16, 2023
Thank you so much for your support and feedback, which drives us to continue to offer high quality item and great service. We will always be here to offer help if there are any questions. Wish you the best. Jaxpety Customer Service Team
Dawn
1 reviews US
My timely order.
I received my order in a very timely manner and my gardening bench is just what I was looking for.
Date of experience: March 13, 2023
Dear Customer, Thanks for your message. It is nice to know you have got the parcel and you like it. Thanks again for supporting our store and have a nice day. Best Regards, Jaxpety Customer Service Team
Customer
1 reviews US
Customer service is excellent
Customer service is excellent. Very easy to work with.
Date of experience: April 15, 2023
Dear Customer, Thanks for your message. It is our great pleausre to help you and thanks so much for your support. Have a nice day. Best Regards, JAXPETY Customer Service Team
Richard Macedonio
1 reviews US
fast delivery good packaging quality…
fast delivery good packaging quality product
Date of experience: April 24, 2023
Dear Customer, Thanks for your message. It is nice to know you have got the parcel and it meets your expectation. Thanks again for support our store. Have a nice day. Best Regards, JAXPETY Customer Service Team
Baldwin
1 reviews US
I ordered a defective product and they…
I ordered a defective product and they would not replace product
Date of experience: May 03, 2023
Dear Customer, Thanks for your message. Please no worry we will try to help you solve the issue soon. Could you please contact us at [email protected] and offer us your order ID for a check? We will help you soon after getting your reply. Waiting for your message sincerely. Best Regards, JAXPETY Customer Service Team
Victor Rodriguez
1 reviews US
Receiving my equipment in a timely…
Receiving my equipment in a timely manner.
Date of experience: May 16, 2023
Dear Customer, Thanks for your message. It is nice to know you have got the parcel. JAXPETY is committed to providing faster logistics, better products and services to our customers. Thanks again for support our store. Have a nice day. Best Regards, JAXPETY Customer Service Team
Robin
1 reviews US
I ordered a chair in May 2023
I ordered a chair in May 2023. It was delivered defective. I emailed customer service and informed them. They immediately sent me a reply to ask how they could make it right. They sent me another chair. What great customer service. Will definitely buy from this company again
Date of experience: May 06, 2023
Dear Customer, Thanks for your message. It is nice to know you are satisfied with our customer service. JAXPETY is committed to providing faster logistics, better products and services to our customers. Thanks again for support our store. Have a nice day. Best Regards, JAXPETY Customer Service Team
Michael Smith
1 reviews US
It’s perfect for my needs
It’s perfect for my needs. Peeling the protective plastic off of some parts was not fun and very time consuming. Directions too vague at times. Beware, some panels have more holes (for a specific purpose 10 steps later) even though the part numbers are all the same. Same part number panels are not interchangeable.
Date of experience: July 03, 2023
Dear Customer, Thanks for your message. We have collected the issue you mentioned and reported it to our factory to improve. JAXPETY is committed to providing faster logistics, better products and services to our customers. Thanks again for support our store. Have a nice day. Best Regards, JAXPETY Customer Service Team
Richard Strell
1 reviews US
days w/ no answer. seems bait and switch
for three days no answer. why would i buy a soaking tub before i know depth of water? that's all i'm asking cause their listing shows two conflicting things: both "water depth" and entire depth of tub from rim to bottom, as 17". Can't be. If latter is true than have to go down 2", 3" or even 4" to below overflow drain- which is where water would of course stop filling up. ... making the tub several inches higher than the 17" shown. But, they appear to want to deceive since all they need to do is answer, in writing, what the actual height the water level can go to? Again, they know their 17" makes no sense, unless the bottom to rim is inches higher and I doubt it is. What's so hard if you're not doing a bait and switch? I shouldn't need to buy a $1000 plus tub before I know this answer! FOLLOW UP: finally, learned it is about 12.5", big difference from 17" if you want a soaking tub.
Date of experience: July 07, 2023
Dear Customer, Thanks for your message. We are sorry got the issue you met. Could you kindly contact us at [email protected] with a screenshot of your order? Please no worry we will help you solve the issue soon after getting your reply. Waiting for your message sincerely. Best Regards, JAXPETY Customer Service Team
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About
Established in 2017, Jaxpety aims to be an outstanding online home store with the mission of making shopping expectation come ture. Our business covers 48 states in United States through years of effort. Our warehouse in California, New York and Atlanta, covers an area of 5,000 square meters, which efficiently ensure the whole fast shipping-supply chain. We always strive to provide high quality products at a competitive price, professional customer service and cater to customer's explicit expectations.