Reviews 3.7
26 total
Tyler Nold
1 reviews US
Fantastic
Great guidelines, great fit, very helpful, look great feel great. What else can I say 5 stars 🌟
Date of experience: July 29, 2023
Dear Valued Customer, Thanks greatly for your message and support with our store. We are so very glad that you love it. This is what matters greatly to us: providing high quality products that meet customers' needs and expectation.It's also our greatest pleasure serving you.Wish you all the best!
customer
1 reviews US
Decent table but won't work for us
The item came quickly and in great condition. I bought it for my elderly mom. Once it was assembled, we discovered it won't work for her. She leans on things to get up/down and the table is not sturdy enough for her to use. Don't get me wrong, it is a fairly sturdy table just not for putting your body weight on it. I'm giving 4 stars based on account I have to pay return shipping if I choose to send it back based on this info from their website: Shipping charges for returns are not reimbursed under the following conditions: Subjective cause, such as“don’t like/want/need the product, order a wrong item, order by mistake” etc. Do not fit the size (Please read the product dimension carefully before purchase） Any other return for non-quality reasons. Had I read the return policy I would have ordered one elsewhere.
Date of experience: July 29, 2023
Dear Customer, Thanks for your message. It is nice to know you are satisfied with our product JAXPETY is committed to providing faster logistics, better products and services to our customers. As for the return shipping fee, it is to be charged by the carrier. Thanks again for support our store. Have a nice day. Best Regards, JAXPETY Customer Service Team
JP
1 reviews US
Missing components from kit and customer service didn't care
Ordered the 4 x 6 shed and the kit was missing some of the door components. Upon contacting Jaxpety, they took my information and asked which components were missing. I gave them the numbers from the installation diagrams and they said they would send them out. It never happened and after I called back several times, the continued to ignore me and never send the few components I needed to finish installing the doors.
Date of experience: November 17, 2022
Dear Customer, Thanks for your message. Sorry for the inconvenience caused. Could you please contact us with your Order ID by sending email to [email protected] Once we get your reply, we will help in time. Thanks for your patience and expect your reply sincerely. Best Regards, JAXPETY Customer Service Team
Consumer
1 reviews US
I order a kid car and they canceled my…
I order a kid car and they canceled my order and my money still ain’t come back on my card and it been teen days
Date of experience: December 13, 2023
Dear Customer, Thanks for your message. Sorry for the inconvenience caused. Could you please contact us with your Order ID by sending email to [email protected] Once we get your reply, we will help in time. Expect your reply sincerely. Best Regards, JAXPETY Customer Service Team
Mj Christ
1 reviews SG
Came broken.
Came broken. Disappointing Am returning
Date of experience: December 15, 2023
Dear Customer, Thanks for your message. Sorry for the inconvenience caused. Could you please contact us with your Order ID by sending email to [email protected] Once we get your reply, we will help in time. Expect your reply sincerely. Best Regards, JAXPETY Customer Service Team
Concetta
1 reviews US
good Value will do the job I bought it…
good Value will do the job I bought it for !
Date of experience: April 06, 2024
Dear Customer, Thanks for your message. It is nice to know you are satisfied with our product JAXPETY is committed to providing faster logistics, better products and services to our customers. Thanks again for support our store. Have a nice day. Best Regards, JAXPETY Customer Service Team
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About
Established in 2017, Jaxpety aims to be an outstanding online home store with the mission of making shopping expectation come ture. Our business covers 48 states in United States through years of effort. Our warehouse in California, New York and Atlanta, covers an area of 5,000 square meters, which efficiently ensure the whole fast shipping-supply chain. We always strive to provide high quality products at a competitive price, professional customer service and cater to customer's explicit expectations.