Reviews 4.4
348 total
Alexander P.
1 reviews US
Fantastic Nightgown and Service
First and foremost, my wife absolutely loves her nightgown. Nearly as important, Jacaranda went above and beyond with its customer service. I initially advised that I was hoping the nightgown would arrive as a gift for Christmas, with a request for some shipping information which was provided. The gift then slipped my mind until Jacaranda, on their own, realized that the shipment was in limbo via tracking for reasons that are not clear, and they went ahead and FedExed another nightgown to ensure that it arrived in time for Christmas. I've never encountered customer service like this, and the product is fantastic. 5 stars all around.
Date of experience: January 07, 2022
Thank you so much Alexander! We're so pleased it arrived in time for Christmas and your wife is happy with her nightgown! Hope to help you again with something else she might love in the new year. Thanks again for such a thoughtful review :)
Susan Wiebusch
1 reviews US
Shower cap
I ordered an attractive shower cap but the site should have indicated that it was very large. If I had known that, I wouldn't have bought it.
Date of experience: January 12, 2022
Hi Susan, Thank you for your feedback! We are sorry you weren’t happy with your colorful waterproof shower cap. Most of our customers love that they are roomy, perhaps the waffle weave shower cap would be a better fit? Please contact us if you’d like to exchange it! [email protected] Best, Cathy
Williams
1 reviews AU
Ideal for the beach and pool
Ideal for the beach and pool! All my friends now have Jacaranda Living towels! Yes, and I did not limit myself with one towel.
Date of experience: January 14, 2022
Thank you William! We are so pleased you and your friends are loving our towels :) hope to help you find something you will love again soon!
Judith Van Lammers
1 reviews CA
Excellent service - always
I always receive excellent service from jacaranda living. You’re te best.
Date of experience: January 20, 2022
Thanks so much Judith!
Anyelina Cantos
1 reviews US
The nightgown is beautifully made and…
The nightgown is beautifully made and the material is soft on the skin. It took a bit long for the team to ship my order, but this was due to the holidays. once it was shipped it arrived quickly.
Date of experience: January 25, 2022
Sorry about the delays! Thanks for the sweet review :) have a wonderful day!
MR
1 reviews US
These towels are beautiful and just…
These towels are beautiful and just what I was looking for. My order arrived quickly; I am very pleased.
Date of experience: January 30, 2022
Thank you so much for the review Tina! We're thrilled you love your towels!
Gabriela Becerril
1 reviews HN
Wonderful experience and product
Wonderful experience and product, thank you very much
Date of experience: February 03, 2022
LESLEE HUNT
1 reviews US
The nightgown is beautiful and…
The nightgown is beautiful and extremely flattering. It arrived quickly and I'm very satisfied with this purchase.
Date of experience: February 05, 2022
Thank you for the kind review Leslee! We are thrilled you love your new nightgown :)
Kelly Lee
1 reviews US
Jacaranda Living was wonderful to work…
Jacaranda Living was wonderful to work with. I ordered the most beautiful guest towels, Jacaranda emailed me twice to make sure I had ordered exactly what I wanted. I would most certainly work with them again!
Date of experience: February 11, 2022
Thank you so much Kelly! We are so happy you love your new items from us :)
rose
1 reviews US
not what expected for price
design lovely - quality of shower cap less than expected and it falls down on my face my face - didn't like working with Amazon Pay
Date of experience: February 16, 2022
I’m so sorry to hear your shower cap was too loose Rose! Of course we will replace it. It should be a good fit, tight enough to keep water out but loose enough to be comfortable. Next time if you’d prefer not to use Amazon Pay you can select credit card or PayPal as an option at checkout. Thanks for your kind words about the design!
customer
1 reviews US
Great customer serviceI’m actually waiting my new size
Great customer service. I purchased one of the nightgowns. It did not fit. I emailed them and they immediately emailed me a return label. I’m actually waiting my new size
Date of experience: February 17, 2022
Patricia Schwarzschild
1 reviews US
Always have had a wonderful experience…
Always have had a wonderful experience with Jacaranda and their exceptional products.
Date of experience: March 01, 2022
Thank you so much for your kind review Patricia!
robert terry
1 reviews US
I needed to return an item (wrong size)…
I needed to return an item (wrong size) and Cathy was as helpful as she could be!! Thanks again, Bob
Date of experience: March 01, 2022
Kerri Statham
1 reviews CA
I love the quality and comfort of the…
I love the quality and comfort of the nightgown. Thank you.
Date of experience: March 04, 2022
Karen McLaughlin
1 reviews US
The nightgown is beautiful & arrived…
The nightgown is beautiful & arrived quickly
Date of experience: March 13, 2022
Maria Luisa Bilbao
1 reviews US
Excellent and beautiful material
Excellent and beautiful material, thank you
Date of experience: March 17, 2022
Thanks so much for your review Maria!
customer
1 reviews US
Absolutely delightful to work with
Absolutely delightful to work with! I had a concern and they got back to me immediately offering options!
Date of experience: March 18, 2022
jane
1 reviews US
This is my second nightie but in the…
This is my second nightie but in the new style. Worth the wait!
Date of experience: March 22, 2022
Thank you so much Jane! We're so happy you love your 2nd nightie :)
Barbara Dobbyn
1 reviews US
Beautiful craftsmanship
Beautiful craftsmanship. Fine material. Exquisite detail. Comfort!
Date of experience: March 27, 2022
Thank you so much for the review Barbara!
Chris Mac
1 reviews US
Gorgeous Embroidery
Jacaranda Living creates gorgeous, high quality embroidered items and they provide excellent customer service. I am very happy with my order and plan to be a repeat customer.
Date of experience: March 28, 2022
Thank you for your kind review! We hope to help you again with anything you may need in the future!
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Wholesaler & Retailers of fine embroidered bath & bed linens for home and spa, ladies cotton sleepwear, baby layette and little girls cotton dresses