Reviews 4.3
36 total
J Hutaro
1 reviews FI
Affordable shop
Fast shipping and good customer care!
Date of experience: April 22, 2021
Andrea Rodella
1 reviews IT
Great service and customer support to…
Great service and customer support to assist me in completing the purchasing process. Fast delivery across europe (Italy), the product is exactly what I was looking for, arrived in a perfect packaging Also the bike was preassembled perfectly and in half an hour I was able to ride it Highly recomended
Date of experience: April 26, 2021
Andrea, thank you very much for your comment. We hope to continue to provide you with good customer service.
Darren Borg
1 reviews DE
Orbea Occam H20
Very fast response and great service. I live in Malta and despite some shipping / logistics issues that popped up, this was settled and I received my bike in 1 day. Highly recommend !!
Date of experience: April 28, 2021
Thank you Darren!
VALERIO GORLIER
1 reviews IT
Really fast and nice shop,super…
Really fast and nice shop,super reccommended
Date of experience: July 21, 2021
Thank you Valerio.
AndreaZ
1 reviews IT
Fast and accurate!
Perfect! everything was perfect, product arrived well packed and even in advance of the estimated date. Payment service and customer service both perfect!
Date of experience: July 27, 2021
THANK YOU!
Bo Funder
1 reviews DK
Great service ..
Great service ... quick reply, a bit short answers (but less is more!). Bike arrived one day to late, but I guess that's DHL normal standard. Would recommend IBK for sure!
Date of experience: September 23, 2021
Good morning, Thank you for giving us your service feedback, we will continue to improve where possible to make it even better.
Martin English
1 reviews GB
Great price and service to UK
Great price and service for an occam mountain bike from Spain to the UK. I was nervous I’d be stuck for brexit related duties but in the end IBK sorted everything and it was far and away the best deal for this highly sought after bike (saving £450 if I’d have purchased from the UK). There is a uk site but this didn’t have the model available and it would have still been more expensive! At first the payment wasn’t going through online. I ended up going through a chat on the website and they set me up a separate payment link which worked fine. Free delivery too which is amazing value from Spain. There was a large and slightly concerning cost notification from DHL but IBK took care of it fully and the bike was delivered after a short customs delay. I’m so please with it. Phoning is a little hit and miss, but they do call you back. Best method is to email orders[@]ibkbike.com. Get yourself a hard to find bike at a bargain!
Date of experience: December 15, 2021
Julius Rados
1 reviews SK
Top service
Top shop, top customer care
Date of experience: January 04, 2022
Thank you and happy new year!
Franco Gola
1 reviews IT
Excellent
Very good, best price and fast international delivery
Date of experience: February 23, 2022
Thank you!
Ricky Harris
1 reviews IE
Great customer service
Great customer service. Eduardo was really helpful in assisting me with my order. Let me know about a discount code to get 10% off. Bike arrived on time and well assembled. Very impressed with the service.
Date of experience: June 09, 2022
Thank you Ricky!
Luke
1 reviews IT
Reliable bike store
Reliable bike store. Fast shipping in Europe. I’ve contacted them about an info on my order and the customer care is very kind and useful.
Date of experience: June 22, 2022
Thank you Luke!
Mr Hircock
1 reviews GB
Brilliant service.
Bought an Orbea Alma M25 Absolutely brilliant service. Bike packed perfectly. Good communication. 100% recommend. Thanks
Date of experience: July 12, 2022
THANK YOU!
Chris A
1 reviews GB
Good experience.
Easy purchase with very helpful online chat. Bike arrived on time and well packed. Would recommend.
Date of experience: July 30, 2022
Thank you
Andrew Hickey
1 reviews GB
Brilliant service
Brilliant service. The best price, great range of products and super fast delivery. So pleased 👍
Date of experience: November 29, 2022
Thank you
Johnny Boy
1 reviews IE
Great service
Great service, was very well looked after by Eduardo, bike arrived in perfect order and at an excellent price.
Date of experience: February 14, 2023
THANK YOU VERY MUCH!
Jason
1 reviews IE
Excellent bike range
Excellent bike range, great response to email and phone calls during the whole order / delivery service. Bikes tuned up in perfect condition. Eduardo was excellent to deal with.
Date of experience: February 14, 2023
THANK YOU VERY MUCH FOR GIVING US YOUR FEEDBACK
Eero
1 reviews EE
Specialized Epic to Estonia
Purchased a Specialized Epic bike from IBKsport and had it shipped all the way to Estonia via DHL. Everything went smoothly, IBK mechanics had assembled the bike in a perfect way, just had to bolt the pieces together and went for a ride.
Date of experience: April 21, 2023
Thank you!
Niko
1 reviews FI
Very good purchase of a bike
Customer service was very good, fast answers on emails and information was good. Bike and range extender was delivered in perfect conditition and fast to Finland.
Date of experience: June 03, 2023
Thank you Niko!
Lubor Lescisin
1 reviews SK
great communication
great communication, smooth management, quick deliverey - overall professional
Date of experience: May 26, 2023
Nick
1 reviews FI
Delivery overdue by weeks which is…
Delivery overdue by weeks which is understandable as these things happen, but the communication through this period was challenging. However all was fixed with a fast recovery in the end. Would recommend as the customer service was particularly well managed despite the order issues. Excellent customer service through challenging situations.
Date of experience: July 27, 2023
Sorry Nick, it's been a tough few weeks and you are absolutely right.
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About
Cycling and outdoor sports store. We work with the world's leading brands and we ship express worldwide directly with DHL,FedEX,UPS. We offer a top quality service aligned with customer needs. We are a European company located in the north of Spain.