Reviews 3.7
100 total
Caroline
1 reviews US
The product was great
The product was great, outstanding quality from what I can tell. My 3 star rating is bc the item showed in stock ships in 3-4 days and it didn’t ship for about 3 weeks. It just would have been helpful for a more accurate date of shipment as I was relying on the furniture for a planned event.
Date of experience: November 15, 2023
Good Morning, Thank you for taking the time to leave us a review about your experience. I apologize for the unexpected delays with your order. I know how frustrating that can be. It looks like we were waiting on a restock from our vendor which caused the order to be unable to ship as originally planned. I'm glad to hear you love your new cocktail table! Please let us know if you ever need anything. - The HedgeApple Team
Stephanie
1 reviews US
No no communicationcommunication
No communication, have not received the item or tracking.
Date of experience: December 07, 2023
Good Morning Stephanie, I am reviewing your order and see that when you placed the order the item was advertised as back-ordered. However, we absolutely should have contacted you with some additional information regarding the restock date. I'm going to discuss this with our customer service team and will ensure they reach out to you immediately. I am very sorry for any frustration this may have caused. Please feel free to call us anytime you have any additional questions or concerns. - The HedgeApple Team
Kim Castleman
1 reviews GB
Beautiful
Beautiful. Arrived quickly. Well packed.
Date of experience: December 10, 2023
customer
1 reviews US
Excellent Service
Excellent Service
Date of experience: November 25, 2023
Brandon
1 reviews US
Incredible experience
Incredible experience. The furniture was delivered on time and was effortless. Would buy again for certain!
Date of experience: December 09, 2023
Rebecca
1 reviews US
Great transaction
Great transaction. Packaged and shipped with care.
Date of experience: December 10, 2023
JEANNE
1 reviews US
Great customer service
One item was unavailable after ordering. i got an email with instructions to call them. The customer service agent was very pleasant, very helpful and after offering a similar item that would not work for me, got a refund underway which promptly appeared on my credit card. Will definetly use this company again.
Date of experience: December 07, 2023
Javier
1 reviews US
Item was delivered damaged
Item was delivered damaged, had to refuse delivery and send the table back. Super disappointed as we were supposed to host a dinner party that night.
Date of experience: December 24, 2023
Good Morning Javier, I'm so sorry to see your table arrived damaged at delivery, I know how frustrating this can be! I can see we received your email with the photos to our customer service team. Our team will follow up with you via email to get you taken care of asap. - The HedgeApple Team
Alexander
1 reviews US
Awesome experience
Great experience. Easy to order. Free and quick shipping. My Beatrice Bear is AhMazing
Date of experience: December 26, 2023
Patricia
1 reviews US
The bedspread did not work out
The bedspread did not work out . However service was good.
Date of experience: December 22, 2023
Christine Pike
1 reviews US
The price was great
The price was great. They shipped the rug earlier than the estimated ship date and it arrived quickly. The rug looks great!
Date of experience: December 27, 2023
customer
1 reviews US
You need a better inventory system
You need a better inventory system Purchased a piece I’d been saving for only to have you cancel it 2 or so weeks later so then I had limited options I probably will never buy from you
Date of experience: December 31, 2023
Good Morning Kristen, We are very sorry the item you ordered ended up being discontinued and no longer available from the manufacturer. I understand this can be extremely frustrating to deal with. Your order was placed on December 31st and fully refunded on January 3rd as soon as we were informed by our warehouse that the item was no longer available. - The HedgeApple Team
Joanne
1 reviews US
Availability of dining table
Availability of dining table, quick delivery and BEST price online.
Date of experience: December 26, 2023
Thank you so much for taking the time to leave us a review. We hope you love your new table!
Rhonda Smith
1 reviews US
I received my pillow right on time and…
I received my pillow right on time and it looked exactly the way it should. I love it!
Date of experience: December 28, 2023
Laura
1 reviews US
Picture color is wrong
This Kalco fixture appears to have silver/nickel colored metal in the photo, but in reality, it is bronze. Beautiful bronze. I hesitated for a long time to purchase this because I wanted bronze to match my Kalco lamp. The absolute absence of the matching lamp/pendant in the same set eventually convinced me that the problem was the photo not the fixture. The opportunity to return the lamp if it was an error eventually sold me. I would strongly recommend a more representative picture be placed on the website. It would probably improve sales. The delivery was prompt, and the fixture was packaged well. Although it was fragile, no damage was noted.
Date of experience: January 06, 2024
Hey Laura, Thanks for taking the time to leave us such an honest and helpful review. I'm so glad to hear you love your new light fixture! We will absolutely look into the product listing photos and make improvements where possible. The HedgeApple Team
Matt
1 reviews US
Easy shopping and checkout experience
Easy shopping and checkout experience. Was able to find light fixtures in stock that weren’t available at other vendors. Everything arrived as expected. Thanks!
Date of experience: January 01, 2024
Castro Cat
1 reviews US
Beautiful Lamp goes perfectly well with…
Beautiful Lamp goes perfectly well with the rest of the rooms decor and my husband loves it. Shipping was swift and packaging was in good order - the lamp itself was very easy to put together. very happy with the whole experience.
Date of experience: January 06, 2024
CG
1 reviews US
Great service and communication
Great service and communication. I got the item I wanted at a great price; thank you!
Date of experience: January 08, 2024
Shawn Young
1 reviews US
Stellar Customer Service
Anytime I make major purchases and the phone rings to confirm the order, go over instructions and options for delivery and takes the time to personally inquire how I found the company and explain their history, philosophy, and focus on customer service I know I made the purchase at the correct retailer. So many times in today’s retail environment, I am just an individual with a receipt no matter how much you spend. Thank you for taking the time to call and thank you for the stellar customer service. You gained a longtime customer!
Date of experience: January 11, 2024
Lynn
1 reviews US
REVISED review
I initially left a low rating because the bowl that I received had flaws. Hedgeapple proactively reached out to me and made it right by sending me a new bowl in perfect condition. This is a company who takes customer service seriously. I will buy from them again.
Date of experience: January 06, 2024
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About
HedgeApple is filled with stylish products, competitive prices, and all of the interior design ideas, professional advice and inspiration that you need to create beautiful, livable rooms. We want to take the fear out of home decorating and encourage people to feel confident about expressing their personal style in their homes.
From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.
We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.