Reviews 3.8
368 total
Tom
1 reviews US
Did an amazing job
Did an amazing job. Thank you. It was perfect.
Date of experience: December 22, 2021
Hunter Nielson
1 reviews US
Very friendly
Very friendly! Were lots of help in helping me choose an engagement ring.
Date of experience: December 22, 2021
Cynthia Short
1 reviews US
Love it
I love your jewelry and the service that you all give at Gage diamonds
Date of experience: December 25, 2021
Elana Ford
1 reviews US
Excellent customer service
Excellent customer service. Excellent jewelry
Date of experience: December 27, 2021
David
1 reviews US
Misquoted arrival time
Ordered my wife a wedding band upgrade on December 5th I was told I would have it before Christmas. I called on the 20th because I was worried that it hadn’t shipped yet I was told that it takes 4-6 weeks and that they are sorry about the misquoted time any other time I would have been ok with it but my wife still doesn’t have her ring and I haven’t heard anything back from gage yet I’m not just a angry customer I actually purchased three other expensive items totaling over 8k and they came just fine within the quoted time I’m not sure what’s going on there I guess I have to continue to wait but I hope it will be here before next year the surprise is already ruined not a good experience at all
Date of experience: December 28, 2021
Hi David, I am so sorry to hear you have been disappointed with the customer service and communication provided throughout your Gage Diamonds journey. I have reviewed your order details and it appears that the item you've mentioned is special order, and will take 4-6 weeks to produce, as stated on our website. I apologize if you were told this item would arrive sooner. Please feel free to email mashbrook[at]gagediamonds.com with additional details on your experience so we can rectify the situation for you.
Patrick Mcgowean
1 reviews US
Great people at Gage
Great people at Gage! Very helpful and professional.
Date of experience: December 28, 2021
Bobby Fenstermaker
1 reviews US
Great service and the product I ordered…
Great service and the product I ordered is awesome
Date of experience: December 30, 2021
Nickolas Beckham
1 reviews US
Find your ring somewhere else and more reliable..........Ordered my engagement ring over a week…
Ordered my engagement ring over a week ago and it still hasn’t shipped. Blew my New Years proposal hopes and I’m out money for something I haven’t even received. Thanks.....
Date of experience: December 31, 2021
Hi Nickolas, I am so sorry to hear you did not enjoy your experience. It states on the website and in the order confirmation email that unless noted as a "ready to ship" item, all orders require 10-15 business days (which does include weekends or holidays) and I see that you ordered a custom engagement ring. You should not be out any money as you financed your purchase and did not make a payment prior to canceling your order. If you believe this is a mistake please contact us at [email protected].
Kevin Brooks
1 reviews US
Great service
Fast, great service
Date of experience: December 31, 2021
TIFFANIE HARROD
1 reviews US
Amazing quality for an amazing price!
Amazing quality for an amazing price!
Date of experience: January 01, 2022
COLBY AMMONS
1 reviews US
Wonderful experience
Wonderful experience. I told them what I wanted and they made it happen. Package arrived the day before Christmas and I was able to propose while on vacation. She loves the ring. Thanks
Date of experience: January 06, 2022
Beth
1 reviews US
Great customer service
Great customer service! Thank you so much for our daughters beautiful locket.
Date of experience: January 07, 2022
Christine V
1 reviews US
Does not tell you the whole truth
Does not tell you the whole truth. Approved you loan. Made 650 down payment. Waited for ring. I called they said it would be sent the 19th of January. Called Friday Lauren said it wouldn’t go out until my first “loan” payment was made in February. I asked for my money back because none of this was told to us and the refunded all but $150. Said diamond was off market for two weeks. I’m sure they will have no problem selling it again. Would not recommend at all
Date of experience: January 08, 2022
Hi Christine, I am sorry to hear you did not enjoy your Gage Diamonds experience. It is stated on our website that our engagement rings are made-to-order and take 10-15 business days (which does not include holidays or weekends.) Additionally, we always require a first payment be made before we ship out an order that has been financed. After reveiwing your order details with the team, the $150 was not refunded as it was used as a deposit to remove the diamond from the site until you made your purchase, which is not something we have ever done before, especially during the holiday season. We hope you understand that as a small business we are required to take these steps to protect ourselves. Again, we are truly sorry you did not enjoy your experience.
Chris Noble
1 reviews US
The ring is beautiful and it was worth…
The ring is beautiful and it was worth the wait. I just got a bit inpatient waiting for it.
Date of experience: January 09, 2022
Arlene
1 reviews US
Very disappointed
Very disappointed. An order was placed, but the item was no linger available. I selected another item and was waiting for an updated invoice. After many calls and emails, I just found out that my order was canceled because the funds weren't in my account. If I were told that the original was being g used. I would've moved money into said account. Now, Lendfirm does bot want to do business with me. I'm very saddened by this as I rely wanted this item.
Date of experience: January 10, 2022
Hi Arlene, I am sorry to hear of your disappointment, however, it is company policy for both Gage Diamonds and LendFirm to cancel an order if it has not been paid for.
Jason Case
1 reviews US
Exceptional Service and Quality
The selections that the staff presented were exquisite and they showed me the full “arsenal” of options and pieces once they knew roughly what I was looking for. They helped me zero in on what I wanted and exceeded my expectations!
Date of experience: January 12, 2022
Carlos Maestre
1 reviews US
Rep called me twice to say if she could…
Rep called me twice to say if she could help me, hung up waiting for email and never follow through
Date of experience: January 15, 2022
Diana
1 reviews US
My experience purchasing a ring from…
My experience purchasing a ring from Gage Diamonds was smooth and effortless. The representative at Gage was helpful in assisting me as well as educating me on the right diamond to choose. I cannot wait to receive my ring!
Date of experience: January 20, 2022
James
1 reviews US
Top notch from start to finish !!!
Top notch from start to finish !!!
Date of experience: January 20, 2022
Animal lover
1 reviews US
Well
Well, I placed an online order and was charged but have as yet to receive my merchandise.
Date of experience: January 22, 2022
Contact
About
Gage Diamonds is Chicago's premier retailer of engagement rings, wedding bands, fine jewelry, and designer watches. Buy now and pay over 12-24 months with 100% no-credit-needed financing through LendFirm. Apply today and get approved in less than 24 hours. All you need is a valid bank account in good standing and direct deposit.