Reviews 3.4
808 total
J. Alan Love
1 reviews US
Horrible experience from beginning to…
Horrible experience from beginning to end. When my suit finally arrived, it was not the same color fabric, the lapels were not cut like the suit on the website, the pants were so poorly made I couldn't even fit them-2 inches short on the thigh, leg opening so narrow I could barely get them on. SAVE YOUR MONEY!! Shop elsewhere. Even if you go with a tailor in India, some are good, this outfit is not one of them. Avoid at all cost!
Date of experience: August 30, 2022
Dear J. Alan Love, To hear such feedback is very upsetting and is certainly not the impression we want you to have of us. Please accept our apologies for any unintended hassle caused. Not to worry as we're here to help. Kindly elaborate a little more on your concern. Regards, Team French Crown
Najim Rahulan
1 reviews IN
Priceless
There is no compromise on the product you guys make which is very much appreciated and commendable Worth every penny one pay and to be frank they are priceless. Thanks guys All the very best going forward. Surely will recommend to my friends and family.
Date of experience: September 22, 2022
Dear Najim Rahulan, Thank you sincerely for your heartfelt and encouraging words! We're delighted to hear that you appreciate the quality and craftsmanship of our products. Your recognition of our commitment to excellence means a lot to us. We're thrilled that you find our products worth every penny and even consider them priceless. Your recommendation to friends and family is the highest compliment we could receive. Wishing you all the best as well, and we look forward to serving you, your friends, and your family with the same dedication in the future. Thank you for being a valued part of our community! Best regards, French Crown Team
Sree Hari
1 reviews IN
Very Good Fabric and perfect fitting
Very Good Fabric and perfect fitting
Date of experience: September 28, 2022
Dear Sree Hari, Thank you so much for your positive review! We're thrilled to hear that you appreciate the quality of our fabric and that the fitting is perfect for you. Customer satisfaction is our top priority, and we're delighted to have met your expectations. If there's anything else you'd like to share or if you have any specific feedback, please feel free to let us know. We're here to ensure that you continue to have a great experience with our products. We look forward to serving you again in the future. Thank you for choosing our brand! Best regards, French Crown Team
RS Chattha
1 reviews IN
Excellent Experience in buying the…
Excellent Experience in buying the beautiful Shirts
Date of experience: September 28, 2022
Dear RS Chattha, Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had an excellent experience purchasing our beautiful shirts. Your satisfaction is our top priority, and we're delighted that you enjoyed your shopping experience with us. If there's anything specific you love about the shirts or if you have any suggestions for improvement, please feel free to share. We value your input and are always looking for ways to enhance our products and services. We look forward to serving you again in the future. Thank you for choosing our brand! Best regards, French Crown Team
Christian Hinrichsen
1 reviews NO
Ordered a size 'M', they tailor made it to XXXL.
Ordered a suit, vest, tie and pin and gave them my measurements. Received an email stating that I could have the suit 'tailor-made' to my chest, stomach, arm length etc if requested. Accepted this. I am 85kg, 185cm tall. The suit I received does not fit at all. The quality and feel seems okay, but the size is just so completely off. I verified that I was not sent the wrong suit, and they claimed this is the the recommended size for me. For giggles I gave the suit to a colleague body builder weighing 115kg, 190cm tall. Still too large. Just ridiculous. The vest had to be fully tightened on the back strap, and was still loose on a person weighing 115kg. TLDR: Ordered a medium suit, received an XXXL suit which they to this date claim fits me great.
Date of experience: July 20, 2022
Dear Christian Hinrichsen, To hear such feedback is very upsetting and is certainly not the impression we want you to have of us. Please accept our apologies for any unintended hassle caused. Not to worry as we're here to help. Kindly elaborate a little more on your concern. Regards, Team French Crown
Vijay
1 reviews IN
Very horrible experience I ever faced…
Very horrible experience I ever faced in online platform. I've ordered 2 shirts and paid money but not received any delivery and no information from the frenchcrown about it. Very worst and completely fake.
Date of experience: October 01, 2022
Dear Vijay, To hear such feedback is very upsetting and is certainly not the impression we want you to have of us. Please accept our apologies for any unintended hassle caused. Not to worry as we're here to help. Kindly elaborate a little more on your concern. Regards, Team French Crown
Sanjay Arya
1 reviews IN
Quality of product is really good
Quality of product is really good . Only one area where they lack is return / replace / alter services which is quite time consuming but good thing is they do what they say . As far as product quality is concerned I am totally satisfied 👍👍 Thank you French !
Date of experience: October 02, 2022
Dear Sanjay, We are incredibly grateful that you took the time out to share your feedback. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! We are also constantly improving our service and your review will help us to focus on these things which we are lacking and will surely make your experience the best next time when you purchase. We look forward to serving you again soon Kind Regards, Team French Crown
Joanna Gronkowska
1 reviews GB
Two weeks ago I received my two new…
Two weeks ago I received my two new Ashwell sideboard Unfortunately when I got the big parcels nobody informed me that on all the legs I can expect nails ( in total16) which damaged my floor. I didn’t get any help for the company drivers or there was not warning information that I can expect on the bottom legs sharps nails which damaged my floor. I contacted to the Crown French company a few times by emails, phone calls to complain about my damage floor. The company believes this is not them fault and they won’t give me any compensation for my damaged floor. The last email which I got from the manager : _“As we discussed earlier today, I am wiring to confirm that as the damage to your floor was not caused by our delivery team, we cannot offer any compensation. Kind Regards Dylan Maskew “_ I am unhappy client with damaged floor
Date of experience: October 06, 2022
Dear Joanna, Dear Lawrence To hear such feedback is very upsetting and is certainly not the impression we want you to have of us. Please accept our apologies for any unintended hassle caused. Not to worry as we're here to help. Kindly elaborate a little more on your concern. Regards, Team French Crown
Dilip Gopinath
1 reviews IN
Quality of fabric is atrocious!
Quality of fabric is atrocious!! Will never buy again.
Date of experience: September 01, 2022
Dear Dilip, To hear such feedback is very upsetting and is certainly not the impression we want you to have of us. Please accept our apologies for any unintended hassle caused. Not to worry as we're here to help. Kindly elaborate a little more on your concern. Regards, Team French Crown
Rita Bryant
1 reviews GB
Fantastic service and quality even on…
Fantastic service and quality even on my mistake on two shirts which were to big my mistake sent me two more shirts different designs I might add free of charge and I kept original ones and had them altered
Date of experience: February 11, 2022
Dear Rita Bryant, Thank you so much for sharing your experience with us! We're delighted to hear that you've had a fantastic experience with our service and quality. We appreciate your understanding and patience, especially when it comes to the mistake with the sizing. It's great to know that we were able to address the issue promptly and to your satisfaction by sending you two additional shirts with different designs, free of charge. We're glad you were able to keep the original ones and have them altered. Your feedback is invaluable to us, and it reinforces our commitment to providing excellent service and quality products. If there's anything else we can assist you with or if you have further feedback to share, please feel free to reach out. We look forward to serving you again in the future. Thank you for choosing us! Best regards, French Crown Team
Lawrence Patrick
1 reviews FR
Posted an earlier review about my…
Posted an earlier review about my experience with French crown. Ordered an item and they doubled the shipping cost en route. Had the item returned and asked for a refund. They instead are saying no - have to pay for them to ship it again. No other explanation. Listen to the reviews on Trust Pilot, question the glowing responses as likely not authentic. They are a scam company who will avoid taking responsibility for their mistakes and poor business acumen.
Date of experience: October 07, 2022
Dear Lawrence To hear such feedback is very upsetting and is certainly not the impression we want you to have of us. Please accept our apologies for any unintended hassle caused. Not to worry as we're here to help. Kindly elaborate a little more on your concern. Regards, Team French Crown
Murali Manohar Sahoo
1 reviews IN
Good Product
Good Product
Date of experience: October 08, 2022
Dear Murali, We are incredibly grateful that you took the time out to share your feedback. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to serving you again soon Kind Regards, Team French Crown
Leigh Gernert
1 reviews US
Very happy with service and quality of product
I was very surprised to read so many 1 star reviews. Had I read them, I would never have ordered from French Crown. However, I did place a rather large order (5 shirts, 4 pants) and was extremely happy with the quality of the products I received and the care with which everything was packaged. I must admit, I did not have to return anything and that seems to be area of greatest dissatisfaction. I received a very nice hand written note and letter of "thanks" with my order which I thought was admirable. I hope that French Crown is paying attention to the letters of dissatisfaction they are receiving. I know that international shipping can be tricky but returns and refunds should be handled to the customer's satisfaction and this does not seem to be happening. FC seems like a company that wants to provide a quality product - I hope they devote the attention needed to smooth out their return policies. But I can only speak of my experience which exceeded my expectations.
Date of experience: October 19, 2022
Dear Leigh Gernert, Thank you so much for taking the time to share your experience with us. We truly appreciate your honest feedback and are thrilled to hear that you were extremely happy with the quality of the products and the care taken in packaging your order. We understand your concerns about the 1-star reviews and want to assure you that we take customer feedback seriously. Your positive experience is a testament to our commitment to providing quality products and excellent service. We also appreciate your thoughtful suggestion regarding returns and refunds. Customer satisfaction is our top priority, and we are continually working to improve our policies to ensure a smoother experience for all our customers. Your kind words and encouragement mean a lot to us. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future. Thank you for choosing French Crown! Best regards, French Crown Team
Rob
1 reviews US
Stole my money and never shipped my…
Stole my money and never shipped my product
Date of experience: October 12, 2022
Dear Rob, To hear such feedback is very upsetting and is certainly not the impression we want you to have of us. Please accept our apologies for any unintended hassle caused. Not to worry as we're here to help. Kindly elaborate a little more on your concern. Regards, Team French Crown
Onella Shopping
1 reviews US
This site is a scam
This site is a scam. Don't know why we still have it online scam8ng people on Facebook. Ordered some stuff from them and it almost a month and nothing has been said about the order. They don't respond to anything.
Date of experience: October 14, 2022
Dear Onella Shopping, To hear such feedback is very upsetting and is certainly not the impression we want you to have of us. Please accept our apologies for any unintended hassle caused. Not to worry as we're here to help. Kindly elaborate a little more on your concern. Regards, Team French Crown
Kevin Weber
1 reviews DE
DONT BUY IT
Tl;dr DONT BUY ANYTHING FROM THIS SCAM SITE! I ordered a piece I wanted to use for a Birthday Party. The Order arrived (with 15 Bucks lost due to FedEx Taxes), and the Size was terrible for the Pants, when I tried to wear the Smoking, the Fabric was awfully terrible. When I asked for a refund, they told me to use the Website, which I tried. For some reason, when you try to return an order from this Website, it requires you to provide an IFSC (Indian Financial System Code), even tho they provide worldwide shipping. When I contacted the Support via Mail and Whatsapp (response time of two Working Days), they asked me numerous Times, to send it back and ask for a new piece, which I declined. I am not too stupid to pay the Import Taxes. When I told them, I want a FULL refund, they asked me a second time to keep the Fabric and get a Coupon code for the piece I ordered, which I still don't want to have from this scam company. When I told them for the THIRD time, that I want a full refund plus if they refuse I will take legal action, they provided me the Warehouse Address in India, even tho they have a German one. I asked for a German address, and guess what, each Warehouse address which isn't their Indian HQ does not exist! Use Apple Maps or Google Maps and look by yourself. I got fortunately my money back, but I got my package of useless garbage again. Use the pressure of your consumer protection and they will give you your money back!
Date of experience: September 23, 2022
Dear Kevin Weber, To hear such feedback is very upsetting and is certainly not the impression we want you to have of us. Please accept our apologies for any unintended hassle caused. Not to worry as we're here to help. Kindly elaborate a little more on your concern. Regards, Team French Crown
Abhishek Ranjan
1 reviews IN
Fraud company
Fraud company, please beware of these scamsters. It's been more than 2 weeks since I placed my order and there is no response from them related to the order.
Date of experience: November 06, 2022
Dear Abhishek Ranjan, To hear such feedback is very upsetting and is certainly not the impression we want you to have of us. Please accept our apologies for any unintended hassle caused. Not to worry as we're here to help. Kindly elaborate a little more on your concern. Regards, Team French Crown
s.shamshu SSA
1 reviews IN
Man Looks Great in This Product
Man Looks Great in This Product
Date of experience: September 08, 2022
Dear s.shamshu SSA, Thank you so much for your positive review! We're thrilled to hear that the product has made you feel great. We take pride in creating items that not only look good but also enhance the confidence of our customers. If there's anything specific you love about the product or if you have any other feedback to share, we'd love to hear it. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to providing you with more products that make you feel great in the future! Best regards, French Crown Team
prakash Kumar Pathak
1 reviews IN
Comfortable cloth
Comfortable cloth
Date of experience: October 29, 2022
Dear Prakash Kumar Pathak, Thank you for your positive feedback! We're delighted to hear that you found our clothing comfortable. Customer satisfaction is our priority, and we're thrilled that you had a positive experience with our products. If you have any specific feedback or if there's anything else you'd like to share about your experience, please feel free to let us know. We're here to ensure that you continue to enjoy our comfortable clothing. Thanks again for choosing us, and we look forward to serving you in the future! Best regards, French Crown Team
GOPI
1 reviews IN
Excellent product
Excellent product
Date of experience: October 25, 2022
We are incredibly grateful that you took the time out to share your feedback. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to serving you again soon.
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About
French crown is one of the globally recognized premium apparel brand for men. Since its inception, the brand has become a trendsetter for crafting high-quality dress material with various unique styles and designs. Right now we are serving 40+ countries with our multiple websites. https://frenchcrown.com/pages/about-us