Reviews 4.2
1,270 total
Rudy Sookdeo
1 reviews US
Friendly staff and painless process.
Friendly staff and expeditious painless process with my loan.
Date of experience: March 20, 2024
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again. Regards, EECU
Mark Hoefle
1 reviews US
EECU has been our bank for decades and…
EECU has been our bank for decades and has always gone the extra mile for its members.
Date of experience: April 13, 2024
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU
customer
1 reviews US
The loan agent was very knowledgeable…
The loan agent was very knowledgeable and very helpful
Date of experience: April 14, 2024
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU
Danette
1 reviews US
Everyone is super nice and efficient
Everyone is super nice and efficient . Love working with EECU
Date of experience: April 16, 2024
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again. Regards, EECU
Deborah
1 reviews US
Frustrating and chaotic
Nancy was great. Very helpful. However, I was given conflicting information by subsequent employees. Too long a story to dictate here. Being told one thing by one employee, and something different the next day. We had to jump through many hoops to hopefully hit the finish line just to be told the finish line hade been moved yet again by underwriting. Final straw was being told we (sellers and buyers) had to drive over an hour to nearest branch for an appointment at 3 PM. When we all got there, nobody was available to help us at 3. In fact, nobody knew we were coming and they were totally unprepared to close this loan. One guy was at lunch, the other in a meeting. We had to wait 20 minutes to get to see someone. I was told I couldn’t bring a personal check or even a cashiers check (after having already been told I could. Fortunately I called ahead just to make sure) and was then told EECU would only accept $6500 in cash. When we handed over the $6500 to the loan guy, he handed it directly to the seller. The seller didn’t want cash, he wanted a check!! Just one small example of it seeming as if the right hand doesn’t know what the left hand is doing. Many instances of conflicting information. And it didn’t seem as if anybody cared. Very very frustrating and confusing transaction. Didn’t need the stress!
Date of experience: April 19, 2024
Thank you for the feedback and we appreciate your kind words about your experience with Nancy. I apologize for the confusing and frustrating transaction you had with subsequent employees. It is not the experience we want for our members. I am sorry for the conflicting information and lack of preparation at the branch. Your time and convenience are important to us, and we failed to meet that expectation. We will address these issues with our team to ensure it does not happen again. Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future. It was a pleasure speaking with you yesterday.
Lauri Cain
1 reviews US
Quick and easy process
Quick and easy process. Knowledgeable and friendly staff.
Date of experience: April 20, 2024
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU
customer
1 reviews US
The great customer serve we receved and…
The great customer serve we receved and they seem to realy care.
Date of experience: April 12, 2024
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU
Mary Hernandez
1 reviews US
Professional experience
I was very impressed with the help I got from beginning to end on getting all my info to you in timing manner. Everyone was courteous and made sure I understood all that was needed. My husband and I have had previous loans with you but this time is first without him to help.
Date of experience: April 12, 2024
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU
Ana Castillo
1 reviews US
Excellent customer service and very…
Excellent customer service and very helpful and knowledgeable with customer care
Date of experience: April 12, 2024
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again. Regards, EECU
customer
1 reviews US
Great People
Great People
Date of experience: April 25, 2024
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU
Michelle
1 reviews US
Professional and friendly
Everyone I worked with was professional and friendly making sure I understood everything I was signing along the way.
Date of experience: April 25, 2024
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again. Regards, EECU
Paul and Sue Kellycustomer
1 reviews US
Re Financing auto loan
We were refinancing an auto loan from Ally and during the process every time we communicated with the finance department we spoke to a different person. If EECU would have the same loan person handle the customer’s application ect. The process would go much better and more timely. It was very frustrating to speak to someone different every time. This was our 6 th auto loan with EECU all the other loans were without delay and confusion. We do appreciate the lower interest rates EECU offers us. Thanks
Date of experience: April 19, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration you experienced during the refinancing process. We value your feedback and will strive to improve our communication and streamline the process for future applications.
Aaron F
1 reviews US
Came in to get a cashier check to buy a…
Came in to get a cashier check to buy a CD at BofA (3rd attempt at BofA). Cashier informed me I could get a better rate here. Didn't know EECU did them. 20 minutes later whole thing was done. One trip.
Date of experience: April 26, 2024
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU
customer
1 reviews US
bery good
bery good, but just a lil far from home
Date of experience: April 20, 2024
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again. Regards, EECU
Jenna Zagala
1 reviews US
Easy process
Easy process! Thank you!
Date of experience: April 27, 2024
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again. Regards, EECU
Todd
1 reviews US
Great!!!!
Great!!!! Best banking in Texas.
Date of experience: April 27, 2024
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU
Deborah Brown
1 reviews US
EECU Associates were great!
EECU Associates made the process very easy. A pleasure and the easiest auto purchase/loan ever.
Date of experience: April 28, 2024
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU
Larry Cook
1 reviews US
Great rate on my original CD
Great rate on my original CD, easy to set up a new account and transfer the funds, notifications sent as requested. Overall a very good experience. The reason for my rating of 4 was because there was no second notification of upcoming maturity. I’m certain that’s the industry standard, hoping that you won’t remember and it will rollover at the new lower rate, but wouldn’t it be nice to go above the norm and stand out in the market? I’m guessing they aren’t averse to sending reminders on past due loan payments!
Date of experience: April 23, 2024
James Hearne
1 reviews US
Wait
It was a short wait when I finally got checked in. I would suggest a more efficient way to get checked in, instead of making everyone stand in line. Behind other folks needing checks cashed or account activity. One person at front and one at window. Maybe a computer kiosk to check in to see a banker. When you finally get to the banker it goes fast as possible. Good services
Date of experience: April 23, 2024
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU
AL
1 reviews US
Car Loan made easy!
The process of applying for a loan was easy. The ability to talk to a person for questions and not A.I Robot was good.
Date of experience: May 01, 2024
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU
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EECU is a not-for-profit credit union, owned by our members. We offer everything you’d expect from a financial institution, but it’s our commitment to delivering value, focus on supporting your community, and delivering a faster, friendlier personalized experience that truly reflects the EECU difference!