Reviews 2
14 total
Gabor Karolyi
1 reviews US
Very Impressed Overall
WOW! Very Impressed! Spent a couple of months doing research on an electric assist bike as I can no longer pedal over a mile due to an old military injury. Because we do a lot of camping we needed a Fat Tire folding bike but pricing for those is unbelievably expensive. I was really hesitant when I saw the Ecotric advertisement but, after reading all the material available online, plus all the reviews I could find, I decided to order a couple. This has to be counted as one of the best purchase decisions I've made in a long time. The bikes are very comfortable, look great, ride is excellent, the materials used are of high quality, was not too difficult to put together (it comes mostly assembled), and the price was phenomenal!!!!! Did have a chance to email Customer Service for a couple questions and they were always quick and professional when responding to the inquiry. I heartily recommend this bike to anyone considering an electric bike purchase!
Date of experience: March 18, 2021
Michael Scott
1 reviews US
This aint a company. They just take orders
Ecotric Oakland=just a guy with a phone...... When you place an order with this company Oakland or Los Angeles location will take your payment and then place an order from the real bicycle seller!!!! You will pay $200-$400 more for the bicycle by not just ordering it from where these guys order from. His seller isn't going to say no to you going direct. Ecotric will say we buy so much quantity we get a quality product cheaper. Maybe he does get a break. But since he orders once your money arrives I doubt if he has quantity purchases often. In short I can order the exact same bike with stickers that say ecotric sucks. My ecotric sucks biker will be exactly like the ecotric bike with different stickers. I highly suggest you type alibaba.com Look for items with an american flag symbol. That means unbranded chinese product. But already in a warehouyse here in the states. These middle people take your money and wait for the bike. So you can go direct and wait for the bike without the middle persons fees
Date of experience: May 20, 2021
Igor Bulatov
1 reviews US
Defective electric motor.
Ecotric sells defective bikes. Don’t waste your money buying useless junk.
Date of experience: October 02, 2021
Mark Gash
1 reviews US
I've had my Bike the Ecotric Hammer Abt 2 years…
I've had my Bike the Hammer Abt 2 years now, this company treated me fairly and they make a good solid product. I recommend them highly.
Date of experience: October 29, 2021
Holly Patricia Weigenburg
1 reviews US
never again
i ordered a Ecotric Fat snow tire from them it worked for alittle while then started grinding. ecotric offered a replacement for my motor but that one too was defective, so i said ok... maybe this was a mistake and let me order another motor. complained again and they sent me another replacement to fix the replacement motor that was messed up and that too was messed up. my final attempt was me ordering a wheel and paying FULL PRICE for the wheel to install it to the defective bike. tried it once more and those gears was also defective, not only this but the controller was melting internally without me knowing that could have caught on FIRE. thank god that the 3rd party service i went to caught that during final inspection. i was so pissed of at them i decided just to buy a ebike kit from someone else. the only reason i am giving 2 stars is their customer service was helpful, other than that their quality is awful.
Date of experience: March 06, 2022
Kevin Woody
1 reviews US
UPON ORDERING AND RECEIVING 2 ECOTRIC…
UPON ORDERING AND RECEIVING 2 ECOTRIC BISON IT BECAME APPARENT THAT AFTER PUTTING ONE TOGETHER IT WAS GOING TO BE TOO LARGE OF A BIKE FOR MY WIFE IN SPITE OF THE FACT WE ARE THE SAME HEIGHT. WITHOUT OPENING THE BOX I CONTACTED ECOTRIC TO RETURN THE UNIT AT WHICH THEY PROMPTLY POINTED OUT THEY WOULD ACCEPT IT AND CHARGE ME $400 TO DO SO AND THAT I WAS BETTER OFF RESELLING IT. OMG,,,, DID I READ THAT RIGHT???? WHEN ATTEMPTING TO CALL THEM AT CUSTOMER SERVICE THEY HAVE DESIGNED THEIR COMPANY CLEARLY AROUND SATURATION OF PROMOTION WITH LITTLE OR NO CONSUMER RELATIONS AS YOU CANNOT, LITERALLY, CANNOT GET THROUGH TO ANYONE ON A PHONE. NEEDLESS TO SAY, MY WIFE ORDERED A RADPOWER.... ECOTRIC WILL NOT STAY IN BUSINESS WITH POOR PR LIKE THIS,,, IT IS TOO COMPETITIVE OF A MARKET TO SURVIVE BS SERVICE
Date of experience: March 11, 2022
Hi, we have the return policy on our website: https://www.ecotric.com/pages/what-is-your-return-policy. will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
Boca Dekat
1 reviews US
I bought this matt green ecotric from a…
I bought this matt green ecotric from a man I met at 7-11. I love this bike great on trails excellent on streets of NYC. sooner or later I will buy a new one because these bikes take a beating and keep going. The 48v 15ah batt is unreal I ride for hours on throttle only. only downside is brakes seem to need adjustment often but it only takes a few min to do.
Date of experience: March 23, 2022
Venchenzo DeMarco
1 reviews US
I purchased a ecotric 26” fat tire…
I purchased a ecotric 26” fat tire bike. The battery was defective and sparked and ruined my charging cord and battery charging port. I took it back to bike dealership we’re bike was purchased. They reached out as well as myself. Took pictures as requested from ecotric and in the end they said sorry. Been out of warranty for less than 30 days. This battery was put outside of bike shop do to random sparking. Ecotric didn’t even offer to replace at low cost!!! Come to find out this bike is not made in California USA like advertised. They are a China based company which really upset me thinking I was purchasing a USA made product. Don’t buy this bike or any bike from this company.
Date of experience: May 20, 2022
Deanna Strom
1 reviews US
Electrical wire fire 🔥
We have sent 2 emails with no reply to "sorry, we don't allow email addresses in our reviews" our electrical wires melted near gas cans and propane in our garage. They could have both burned us and the entire house down if any sparks would have been in that fire. All the wires are melted together. We purchased insurance since this is our 3rd ebike however we're still under mfg warranty and they don't respond. Id pick a better bike with actual customer "care" and don't park it in your garage near ANY flammables. Booooooo, especially considering the 1300 tag n shipping. Get insurance too bc clearly this company doesn't care. Im not done with my reviews. Every day they don't respond, I'll write a new 1.
Date of experience: May 10, 2023
Customer
1 reviews US
EVERYTIME I CALL CUSTOMER SERVICE THEY…
EVERYTIME I CALL CUSTOMER SERVICE THEY CLAIM THAT THE SEAGULL FAT -TIRE E-BIKE IS NOT THEIRS! AND THEY NEVER SOLD A SEAGULL FAT TIRE BIKE. I PURCHASED THIS ECOTRIC SEAGULL FAT-TIRE BIKE IN 2017 FROM THERE CALIFORNIA WAREHOUSE. I SENT THEM PICTURES !!EVEN THE ECOTRIC BOX IT CAME iN BUt JOHN FROM ECOTRIC STILL DENIES ITS THEIRS!!!
Date of experience: January 05, 2024
Kevin Woody
1 reviews US
ECOTRIC HAS ABSOLUTELY NO CUSTOMER…
ECOTRIC HAS ABSOLUTELY NO CUSTOMER SERVICE SUPPORT AND WON'T BACK THEIR PRODUCT. I PURCHASED A ECOTRIC BISON FROM THEM. AT JUST UNDER 18 MONTHS THE BIKE STOPPED IN THE MIDDLE OF A RIDE SHOWING A CODE 30. THEIR TECH TEAM STATED IT WAS A BURNT CONTROLLER AND SENT ME A NEW ONE TO INSTALL MYSELF ALONG WITH A DISPLAY THAT CONNECTS TO IT. AFTER INSTALLING IT I RODE IT FOR 60 MILES AND GOT ANOTHER CODE 30. THIS TIME IT WAS AFTER THE WARRANTY PERIOD AND THE TECH TEAM TOLD ME IT WAS SOMETHING ELSE RESULTING IN THE BURNT CONTROLLER AND IT MUST BE A BAD HUB MOTOR. NOW THEY WON'T WARRANT IT AND AFTER MONTHS OF EXCHANGING EMAILS WITH THEIR CUSTOMER SERVICE TEAM IN CHINA THAT BECAUSE YOU CAN NO LONGER CALL CALIFORNIA'S CENTER THEY ARE DIVESTING THEMSELVES FROM ANY RESPONSIBILITY AND WON'T COVER THE REPAIR. OMG, THEY WILL NOT BE A SUSTAINABLE COMPANY WITH THIS POOR OF SERVICE AND WARRANTY.
Date of experience: February 14, 2024
Mike Foster
1 reviews US
Do not buy from this company.
Had to help a friend through so many customer service interactions I’ve lost count. Bike broke. Battery broke, twice. Wheel broke. Replacement wheel broke in 3 weeks. And every customer service interaction is like talking to a wall. They don’t listen, don’t fix the problems, and don’t seem to care about any of that.
Date of experience: February 27, 2024
Steven Bryant
1 reviews US
HORRIBLE, AVOID AT ALL COSTS!!!!
I purchased a charger from this company that did not charge my battery and they refused to help in any way. I was made to jump thru numerous hoops just to get a refund on a $60 charger that didn’t work for my battery for a bike that I spent over $1000 on. No kind of resolution was offered to me when I asked for assistance, I asked if I could send my battery in with the charger to see if it was my battery or charger and my request went unanswered. The customer service was so much better when I purchased the bike but as soon as there is an issue that I need help with I am not treated a as a valued customer in the least. Regret ever purchasing from this company and suggest finding a different vendor who vapes customer service and assisting a customer in need. Horrible experience and I will be very vocal on all of my social media platforms informing the public of my terrible interaction. After spending over $1000 for a bike you would think a company would offer a refund for a $60 charger that I can’t use and tried to return within 24 hours. Completely disappointed and wish I could give a negative score but 1 star is the lowest I am allowed to give. AVOID THIS COMPANY AT ALL COSTS!!!!
Date of experience: May 06, 2024
Britt Schubert
1 reviews US
Read what’s under warranty.
I have the hammer shark. It’s a decent bike but heavy. My rear brake has malfunctioned. Beware of the warranty. Read it. I have no rear brake after 336 miles. EcoTric won’t cover the cost so I’m on my own. The fix will cost 250$ if I have to pay someone.
Date of experience: April 15, 2024
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Ecotric Bikes Offers Awesome, High-performance Electric Bikes For Recreation, Commuting & Exercise. Explore New Roads With The Price Starting From $739.99!