Reviews 4.1
472 total
Marco Cassandro
1 reviews GB
This is a SCAM - DO NOT PURCHASE
This is a SCAM, you pay for a product and claim to be in Australia. Suddenly no feedback and no response... Please dont make the same mistake as we did...
Date of experience: September 03, 2021
Hi Marco I am sorry to hear about your frustrating experience. I can see your order was shipped with DHL on the 23rd July and the fact it has not yet been delivered is a concern. It may be a "missing in transit" but we do need confirmation from DHL first before we can rectify the situation. I am not sure why you think we are a scam, but please be assured I will investigate and come up with a solution for you Kind Regards Amanda
BDW
1 reviews US
Good & prompt
As expected per my low quality cell photo.
Date of experience: September 05, 2021
Joe Destito
1 reviews US
GREAT communication during process
GREAT communication during process. Canvas came out beautiful. Better then expected.
Date of experience: September 08, 2021
Chs
1 reviews US
Excellent
Excellent. Exactly as advertised.
Date of experience: September 11, 2021
Michele in Cincy
1 reviews US
Ordered a metal sign—it’s great!
Ordered a metal “canvas” sign and it turned out great. My friend loved it and will hang it outside over her out building. Thanks so much for your great service.
Date of experience: September 20, 2021
Stacy
1 reviews US
We ordered several pictures on canvas
We ordered several pictures on canvas. Every size was perfect. We are very happy with the quality. All canvas frames were packed securely and ready to hang out of the box.The cost can't be beat. Thank you!
Date of experience: September 26, 2021
Angelique Cloutier
1 reviews US
It was beautiful!!!
It was beautiful!!!! Didn't know that it was being sent from Australia, so it took longer than i though, but once i opened my three panel canvas pictures, i was left so happy! Thank you! Many other places kept saying that the pixels weren't "good enough" for the size i wanted, but this place had no problem at all with that and you can never tell! In love and willing to wait months again for the same results! THANK YOU!!!!
Date of experience: October 01, 2021
Mary C.
1 reviews US
Great Acrylic Wall Grouping
Exactly as I ordered.
Date of experience: October 09, 2021
Aerie Interiors
1 reviews US
Processing and shipping were fast
Processing and shipping were fast. Our clients loved the pictures. Were we however charged an international fee from our bank since Canvas Factory's bank is in Australia, so you may want to check with your bank first.
Date of experience: November 05, 2021
Vanessa Lopez
1 reviews US
The customer services was great
The customer services was great, addressing any of my concerns. The quality of the prints and prices were excellent!
Date of experience: November 06, 2021
Giang T
1 reviews US
Beautiful products
Beautiful products. Exactly as ordered. Will buy from again. Appreciate your business.
Date of experience: November 23, 2021
Todd
1 reviews US
I always use Canvas Factory
Canvas Factory is my go-to place for wall hangings. The service is top notch, and fast.
Date of experience: November 24, 2021
Kelly
1 reviews SG
Flawless experience
I don't usually write reviews, but I was so impressed with my recent purchase from Canvas Factory that I created an account just to write a review so that more potential customers make their decision to go with this company. There were several bad reviews on Trustpilot regarding poor delivery packaging resulting in crushed frames, or long delays in delivery (due to Christmas peak period), all of which I understand are not applicable anymore since they've moved production to Australia and I'm not ordering during the peak period. I wasn't expecting much, however, I was pleasantly surprised by their responsive customer support, timely updates informing me of where my prints were at the moment, and it took me only 12 days (I live in Singapore) to receive my prints after ordering them! The quality of the prints and frames were amazing as well. I can't say much about the pro designer services because I opted out of those, but otherwise I'm very impressed with every aspect of my experience with Canvas Factory. The prices are reasonable and you're paying for great stuff. Will definitely order more from them in future!
Date of experience: November 29, 2021
Louis Varley
1 reviews GB
Unless your happy with your order being…
Unless your happy with your order being shipped from Australia and taking (in my case so far, 46 days and still no sign of it) I wish i'd just ordered somewhere else. You need to be way more transparent about where you are shipping from. Your order invoice says Canvas Factory Steenovenweg 9 Montfoort, Utrecht 3417 XR Netherlands so one would assume you are printing and shipping from Netherlands, to where i was trying to send this... Obviously your trying to cheap out and have printing done at where it's cheapest but BE HONEST about that so people don't have to waste their time!
Date of experience: December 03, 2021
Hi Louis I am sorry to hear that you are still waiting for your order. Whilst our web site does advertise a site location, we do not make any references to products being manufactured in the Netherlands. If you had asked us we would have confirmed the manufacturing location as being in Melbourne Australia. We manufacture products in various parts of the world and we don't hide the fact, all you have to do is ask. Its not just about price, but also about operational capabilities, staffing, material availability to name but a few. We have experienced a number of challenges during the past two years and we have on a number of locations had to swap manufacturing locations to avoid delays due to lockdowns. Kind Regards Amanda
Catie
1 reviews AU
Absolutely wonderful
Absolutely wonderful! The quality of the canvas print is amazing considering the photo was so old and the colours were so vibrant. We ordered this piece to give to our mother for her birthday of her and our grandfather who passed away a few months ago and words can’t express how grateful we are at the awesome job this company did of capturing the moment we wanted to give her with her dad. Shipping was also fast considering how slow Auspost can be sometimes and email updates were very much appreciated! Thank you!
Date of experience: December 15, 2021
R. Hunter
1 reviews AU
Excellent service
Hello, The service was very professional. I ordered in Australia for delivery to two locations in USA, one California & one Colorado. I was kept informed of the Order, production, and delivery dates. Thankyou, Rob Gold Coast Australia
Date of experience: December 17, 2021
Daniel D
1 reviews US
Fast delivery!
Fast delivery!
Date of experience: December 30, 2021
Peter Wagner
1 reviews US
Picture had a greese mark on it
Picture had a greese mark on it. Print was pixelated. Washed out the colors. Very disappointed.
Date of experience: January 03, 2022
Hi Peter Would you mind sending through an image of the received print showing the grease mark so we can look into this for you? Our email is [email protected] Regards Rory Customer Service Manager
Chris
1 reviews US
Canvas Unglued From Frame and Fell From Wall
I ordered 2 large canvas prints with frame. Cost $557. 14 months later and the glue holding the canvas to the frame is coming apart. On 1 print, it came apart and the canvas fell off the wall, leaving just the frame still hanging. Nearly hit my kids. This is cheaply produced. DO NOT BUY
Date of experience: January 04, 2022
Hi Chris That is very unfortunate. Please do let us know what your order number (as well as send through images of the frames mentioned) so we can look into this for you. Our email is [email protected] Rory Customer Service Manager
Oleg Avakov
1 reviews US
2 month delivery time
I ordered the print on NOVEMBER 24 to be sure to get it in time for Christmas. The delivery time on the website is 5-7 days. Today is already January 7th, but I still haven't received anything. The seller refuses to return the money, explaining that he is not responsible for the work of courier services. 5 days ago he ordered this print from another company and has already received it. I do not recommend anyone to work with this company. Update - today is already January 12, the order has not been received, the money has not been refunded.
Date of experience: January 07, 2022
Hi Oleg I am so sorry to hear about the delay with your order. The status is now showing as Delivered. If this is not the case , please let me know. We are currently in the process of reviewing our International stores as delivery time frames have blown out considerably due to Covid restraints. Kind Regards Amanda
Contact
About
Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.