Reviews 4.1
472 total
Justin M.
1 reviews US
Communication was great
Communication was great. Product was top notch and shipped very, very well. Absolutely would use them again.
Date of experience: January 22, 2021
Charles Mitchell
1 reviews US
High quality high value and Timely
This is probably the fourth or fifth order with canvas factory. Just like my other orders they were timely and the final product quality is outstanding. Their prices are amazing as well.
Date of experience: January 23, 2021
Ben
1 reviews US
China printed and slowest shipping ever.
I wasn’t aware that these prints were made on another continent, they printing didn’t even start until I did a live chat with a representative, and shipping from CHINA is so damn slow. Never using Canvas Factory again - no basic expectations have been met.
Date of experience: January 27, 2021
Hi Ben We are terribly sorry about the hassle you have experienced with us and we are hoping you are doing well. Tracking for your order mentions that the order was delivered yesterday. Please let us know if you need anything else moving forward. Regards Rory Customer Service Manager
Ben Wilde
1 reviews NZ
Great customer service
Great customer service, thanks!
Date of experience: January 29, 2021
karen
1 reviews US
Thank you Gee for your excellent…
Thank you Gee for your excellent communication and resolving this!
Date of experience: February 02, 2021
Skyler Williams
1 reviews US
Outcome left me speechless!!
I’m so happy with how the product was handled with care and shipped within a reasonable time!! The picture turned out better than expected and exceeded all of my expectations and was the best gift I could give my mom and dad!! I was having a hard time trying to figure out where the best place to go to get my picture printed on a canvas because a few other online sites kept telling me that since I was trying to put it on a big canvas that the picture might come out blurry or pixilated and I really didn’t want that, so I immediately asked my photographer who she used and she recommended canvas factory! The process was very easy and understanding! I’m very pleased that I now know about canvas factory so I can use it for future gifts and I was able to get it while on sale so I’m just all around happy that it worked out perfectly!!
Date of experience: February 02, 2021
VB007
1 reviews US
A+ customer service and I'm a tough…
A+ customer service and I'm a tough customer. Thanks for following through with messages and going above and beyond to help me with my issue of sizing.
Date of experience: February 05, 2021
LMonnin
1 reviews US
I’m so happy with my purchase
I’m so happy with my purchase. My canvas was just what I expected and arrived sooner than I thought it would.
Date of experience: February 10, 2021
Douglas Woods
1 reviews US
Excellent product and customer service
Excellent product and customer service. The quality of the canvases we ordered is great.
Date of experience: February 12, 2021
Carolyn Jackson
1 reviews US
Very profession service
Very profession service with continuous follow-ups to questions. Looking forward to ordering more. Waiting for the next big sale. Thank you
Date of experience: February 15, 2021
Reed C
1 reviews US
Good but damaged
The canvas print is nice, the wood internal framework was broken on one of my 2 prints. I'm not sure this is due to shipping damage either because the split is right in a knot in the wood and is a very clean break. I'm handy and fixed the broken wood frame with a metal bracket but the broken wood pushed out on the picture slightly. If you look closely you can see the damage. Not enough of an issue for me to pursue resolution with the company.
Date of experience: February 15, 2021
Christine Faircloth
1 reviews US
The worst service
After 23 days, they still have not provided my product, they stated they had mailed it, provided a tracking number for a non-existent mailing which never updated. Its been 8 days since the tracking number to nothing was issued, and now I'm getting the run around on my refund. I feel totally SCAMMED.
Date of experience: February 23, 2021
Hi Christine I have recently reviewed your order and we do apologize for the delay. We produce our Acrylic prints going to the USA on our Facility in China which is operating on a limited capacity because of the recent Lunar New Year. This was mentioned on our email correspondence with you the past week. I have escalated this to our Finance team so that we can have your order refunded. Please feel free to email us if you need anything else moving forward. Regards Rory Customer Service Manager
Kathy Salter
1 reviews US
I'm pleased with my purchase
I'm pleased with my purchase. It came soon and was a nice quality. The only reason I took a star off is because I had to touch up the edges. The color was chipped off in some places where it was folded around the frame. It was minimal and I could color it in with a marker.
Date of experience: February 23, 2021
Jean-Francois Paradis
1 reviews CA
Very satisfied!
Very satisfied!
Date of experience: February 25, 2021
Patsy
1 reviews AU
Excellent service and prompt delivery
Excellent service and prompt delivery . Will order again. Thanks ...great work
Date of experience: March 08, 2021
mark sanner
1 reviews US
great quality
great quality, value and service- have used your services 3 times already this year
Date of experience: March 23, 2021
Adam Biedenbender
1 reviews US
Everything went smoothly
Everything went smoothly. Shipped quick and arrived quickly. Very Happy!!
Date of experience: March 30, 2021
Anthony Foote
1 reviews US
Canvas came out really amazing
Canvas came out really amazing! Thank you for the quick turnaround. Got it in perfect time for gifting.
Date of experience: April 04, 2021
Aaron Joseph
1 reviews AU
Extremely happy with our split canvas
Very happy with our split canvas purchase from Canvas Factory. Print itself was done in a great quality. It was sent in a timely manner and packaged very well. We had one of our wedding photos done and we couldn't be happier with how it all looks. Will definitely order again from Canvas Factory.
Date of experience: April 05, 2021
Ginette Venne
1 reviews CA
The print was great
The print was great, and I got it just in time for the birthday celebration. My only observation is the canvas type itself is a little fibrous, could be smoother.
Date of experience: April 08, 2021
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Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.