Reviews 4
80 total
Charles Berman
1 reviews US
Always a seem-less and user friendly…
Always a seem-less and user friendly experience using this company. And they give you a way better value compared to other competitors. Quick turn around as well. Especially if you choose the expedited option. Have been using buybacktronics for awhile now and will continue to do so in the future. Second to none.
Date of experience: April 06, 2023
Lois Rice
1 reviews US
Great Customer Service!
BuyBackTronics absolutely did what they said and paid me the actual price they quoted me when I sent them my old iPhone. I was skeptical after reading some of the negative reviews. I had a very positive experience with this company and would not hesitate to do business with them in the future. They received my phone on a Friday, and on the following Monday I received payment.
Date of experience: April 17, 2023
Edward Amos
1 reviews US
A simple and fast process is exactly what I got!
A simple and fast process is exactly what I received from BuyBackTronics. I googled this company and many others and I trusted the sale of my Iphone 13 pro max after reading other reviews. I was still nervous when I boxed up my expensive phone and sent it off to a stranger, but the money for the sale showed up in my Palpal as promised the very next day after they received my phone. Sale to them!
Date of experience: April 21, 2023
Susan from Philly
1 reviews US
Entire process was very smooth
Entire process was very smooth. I got an initial estimate for the value of my phone, sent it in after double checking with the BBB, and ended up getting a little more than the original estimate because I sent one more accessory that I didn’t realize I had. Payment took only a few days after the phone was acccepted.
Date of experience: April 21, 2023
Chad Darby
1 reviews US
Excellent service
Excellent service. I requested a box with packaging material and it was sent promptly. I mailed in my computer and the company honored the original online quote. I received prompt payment once approved. I'm very happy with the service.
Date of experience: May 11, 2023
Dennis
1 reviews US
Quick efficient service
Quick efficient service. Good compensation. Easy company to work with. Plenty of status updates. All in all, a very enjoyable experience which I will revisit the next time I need to exchange phones.
Date of experience: June 02, 2023
Janet Song
1 reviews US
Easy, fast and fair
Easy, convenient, fair and trustworthy. They made it so easy for me to sell my devices without hassle and for a fair market price. Shipping, assessment and payment were all prompt, as was response to any questions. It's hard to believe a company like this exists these days.
Date of experience: June 20, 2023
S. Thorpe
1 reviews US
Great experience
Had a great experience with BuybackTronics. I had never heard of them before so was a little skeptical at first. After Apple mysteriously rejected my excellent condition iPad Pro as being ineligible for trade-in and to add insult to injury Apple kept my original box. I looked for other avenues to sell or trade-in the iPad. That’s when I found BuybackTronics. They made the process easy and provided a decent offer. I accepted and sent the iPad to them and they honored the offer and emailed an e-check same day. I printed and deposited - no issues. The entire process took less than a week. I really appreciated the straightforward approach to the transaction. Highly recommended.
Date of experience: June 26, 2023
Emily Quinn
1 reviews US
Bait and Switch on Payout amount
They give you a high payout amount but then five days later they send you an email with a very low payout amount even though the phone was barely used and well taken care of. Bait and switch tactics targeting the vulnerable population who is in need of much needed cash for bills. Do not recommend, stay far away.
Date of experience: May 23, 2023
Jonathan B
1 reviews US
First time selling phone back - Great experience!
I've never sold back a phone before, so I was a little nervous when I started the process, but things went smoothly smoothly so there was no need to worry. It was easy to send my phone with a prepaid shipping label and within 1.5 weeks everything was done. The offer was good and included details that showed I was being treated fairly. Definitely recommend BuyBuyTronics!
Date of experience: July 27, 2023
BWD
1 reviews US
7-time consistency
BBT has become my "go to" for selling my aging Apple products. I have used them multiple times and they are excellent for their honesty, speed, and all-around excellent customer service. It is a very easy process to ship off your old device and get paid.
Date of experience: August 06, 2023
Kate Stokes
1 reviews US
Best offer! Best customer service!
There are a lot of options out there to trade-in your electronics. BBT gave me the best offer. They were incredibly communicative. I would highly recommend them to anyone who is filtering through the competition.
Date of experience: August 08, 2023
Don
1 reviews US
Just amazing
My experience with BuyBackTronics was outstanding! I was a little hesitant, as I had never sold my Apple devices online before. But the process was flawless... ultra rapid response to my questions via email and phone, great offer price, and such a smooth shipping process. They sent me a packing box and shipping label for my MBP with clear instructions to prepare and ship the unit, it really was that simple. Funds credited to my account in 3 days as promised! I would definitely recommend BuyBackTronics and use them again when I need to sell my next device. Many thanks!
Date of experience: August 28, 2023
Aaron Kemerling
1 reviews US
Don’t go to them if you need $ fast
If you need the money fast I would not recommend, sent iPad out on Thursday they recieved it Wednesday the next week. After receiving it they sent me a email saying 3-5 business days until they actually look at my product. I sent 5 emails saying please switch this to the $15 option to increase processing time. Which they did (thankyou), recieved an email on Friday morning said they accepted my asking price at 8am, I followed up with an email asking when the payment would be sent, they said today. It is evening currently 8:30 pm est and I still haven’t been sent the money. They are fair and reasonable but it’s going to take some time, I don’t understand how people are having 3 day turn around times on here, expect 10-14 days from when you send it to getting paid
Date of experience: September 04, 2023
Elaine Tyjewski
1 reviews US
Good communication and easy to use.
I am a first time seller of a used phone and was unsure of which website to use. So glad that I chose Buyback Tronics as their website was super easy to navigate and I thought their price offering to be fair. I appreciated that they emailed me each step of the process from the time I was sent a shipping label, they received my phone, and until I was paid. It was also nice to be offered the option of an e-check. Overall a very good experience.
Date of experience: October 10, 2023
Jim D
1 reviews US
This is a company that does what they say they are going to do
I am very impressed with BuyBackTronics. They made me a fair offer for my old phone and followed through with showing me exactly what I had to do to complete the trade in. It took some effort on my part to get the phone unlocked but once that was accomplished the entire process was locked up within two days and I am happy with the check that they sent me for my phone. I would work with them again should I ever need to sell my mobil phone again.
Date of experience: October 12, 2023
matt oslos
1 reviews US
Misleading advertising!!!
I think it’s kinda misleading that your advertising says that payment is received in 1 day. However after receiving the item you send an email saying it will be processed in 3-5 days. I’ve used your services twice now and both times I picked buybacktronics because of the time frame your advertising “claims” to provide payment even though 4-5 of your competitors had a higher payout. Since this is obviously a lie I won’t be selling my other two phones to your company. Why take less of a pay out and still have to wait just as long to get my money. You should try and be upfront about the way you actually do things, people are tired of big businesses using shady business practices!!!
Date of experience: October 19, 2023
Phyllis Bartels
1 reviews US
Was hesitant to try this place at first
Was hesitant to try this place, tried Amazon return but they didn't want what I had... Glad I went with this company. GREAT communication, always responsive to questions! Wish I had more things they were interested in.
Date of experience: October 30, 2023
Eddy Wong
1 reviews US
Great customer service
I traded in two iPhones to buybacktronics and it was a great experience for both times. The first trade was a breeze and everything went smooth. And for the second trade, it was a little hectic since they claimed that the phone was locked and financed and amended a very low quote. I finally got the original quote honored by their manager after getting the issue resolved. Customer service is excellent with almost immediate email response for any issue or questions. This is a reliable website for trading electronics.
Date of experience: October 27, 2023
John
1 reviews US
Amazing experience
Amazing experience. I got my quote and asked for a shipping kit to be sent to me. It arrived on time. I sent out my MacBook the same day. It arrived a few days later and they inspected that same day it arrived to them. I got my final quote and arranged payment. Done deal. Amazing service. Professional. Courteous. HIGHLY recommend.
Date of experience: November 01, 2023
Contact
About
Tech trading, Simplified!