Reviews 3.9
410 total
Thi
1 reviews US
For the most part
For the most part, the bike arrived as was described on their website. Once the bike arrived at their shop, they sent it out promptly, with phone call and and an e-mail tracking. I believe they are professional. My only gripe is that it took about one week from the time I ordered to the time they shipped it to me. As explained, the bike need to arrive from the manufacture to their shop first.
Date of experience: April 29, 2018
Hey Thi, Yes, some of our items are "Special Order" which means they can take up to 4 business days before shipping. Bikes come to us first for inspection to make sure that the factory did the job right. It's just our way of making sure that when you order from us you get a perfect bike. We apologize for this and will make efforts to make it more clear before ordering.
Catherine
1 reviews US
I absolutely LOVE my new bike and am so…
I absolutely LOVE my new bike and am so greatful I found it through this company! Great timely service and nice prices!
Date of experience: April 29, 2018
Shawn
1 reviews US
Bicycle Purchase
Responsive and professional on the phone. Bike was well packed and both price and timeline was great!
Date of experience: April 30, 2018
Shimon
1 reviews US
I'm enjoying this bike because I sit…
I'm enjoying this bike because I sit upright and go slow.but the only complaint I have is the rear derailleur was stripped during installation and otherwise I'm enjoying this bike because I think I got a lot for the money.
Date of experience: May 02, 2018
michael
1 reviews US
Best customer service experience I’ve…
Best customer service experience I’ve had in a long time. Very responsive and super friendly
Date of experience: May 05, 2018
Chris
1 reviews US
Shipped next day
Shipped next day. Great service.
Date of experience: May 07, 2018
James
1 reviews US
Nice product at a great price
Nice product at a great price. Fast and reasonable shipping.
Date of experience: May 09, 2018
Edward
1 reviews US
Helpful staff, quick delivery
Helpful staff, quick delivery. Bike arrived ready to ride.
Date of experience: May 09, 2018
Mark
1 reviews US
Excellent customer service and the best…
Excellent customer service and the best deal on the internet. I received my Diamondback Syncr bike in 3 days and it was 95% assembled and very nicely packaged. I highly recommend Americas Bike Company to all my friends..
Date of experience: May 14, 2018
Jeffery
1 reviews US
Quick delivery and great prices
Quick delivery and great prices ! Product exactly what i wanted.
Date of experience: May 15, 2018
James
1 reviews US
great service answered all question…
great service answered all question about bike in a professional manner
Date of experience: May 16, 2018
Mike
1 reviews US
Fantastic service and an even better…
Fantastic service and an even better bike.
Date of experience: May 16, 2018
Benjamin
1 reviews US
I bought a diamondback pro mountain…
I bought a diamondback pro mountain bike and a helmet. The helmet I ordered was out of stock, but they called and upgraded to a better one at no cost to me. My items arrived quickly and well packaged. This is a great company! I highly recommend them. A special thanks to Nick for the great customer service.
Date of experience: June 02, 2018
Robin
1 reviews US
This is absolutely the best company I…
This is absolutely the best company I have ever dealt with hands down. First of all, they answer the phone when you call. I worked with Nick and he is so knowledgeable and nice.. I ordered a bike online and Americas Bike Company had the best price after I had been searching for it for two weeks. Their shipping is reasonable and he promised me it by a certain date since we were leaving town and taking the bike with us. As it turned out the shipment was held up by the manufacturer and Nick offered to over night the bike to me at their expense! (I was blown away) The shipping was more than the bike cost. After we chatted a few times he offered to ship it to a bike shop in the city we were traveling to and have them assemble it for me. This was not by any means an expensive bike, but Nick made me feel like their biggest and most important customer .. They honor their word and standby what they told you. I will buy all future bikes thru them and recommend them to everyone..
Date of experience: June 03, 2018
Robert
1 reviews US
Cheapest place to find my Diamondback…
Cheapest place to find my Diamondback Overdrive 29er carbon comp. Super fast delivery, couldn't be happier!
Date of experience: June 07, 2018
Chad
1 reviews US
purchase was fine
purchase was fine, but bike had one stripped eyelet bolt and the front brake rotor was a little warped.
Date of experience: June 10, 2018
Lili
1 reviews US
Great experience
Great experience, excellent followup regarding delivery.
Date of experience: June 14, 2018
Matt
1 reviews US
Excellent
Great communication and extremely fast shipping. Will order again for any biking needs.
Date of experience: June 15, 2018
John
1 reviews US
Shipping was very fast and product was…
Shipping was very fast and product was as ordered!
Date of experience: June 20, 2018
Jay
1 reviews US
My Diamondback Bike!
This was a great experience from start to finish. The price was very good on the bike I wanted and even though it was listed as "special order", I got it in about five days. I love the bike and will definitely recommend this company to my friends.
Date of experience: July 01, 2018
Contact
About
We deliver personal customer service over the phone or email to make sure that you get the right bike for what you're looking to do. Don't know what size you need? Our experienced team makes sure that the size is correct and also makes sure that you get any accessories that you are looking for to make your riding experience perfect with everything that you will need. All bikes shipped from our facility are inspected by our mechanics to make sure that you receive a bike in great working order. Our inspection also activates your FULL warranty without having to take the bike to a licenced dealer for final assembly. When you call in, there are no long option menus to reach a real person. When we pick up you'll talk to a real cyclist right here in the San Diego California. We're all bike people here with years of knowledge, experience, and a love for riding. We hope to get you on your next best bike soon! -Nik(Owner)