Reviews 3.9
410 total
Keno Vanier
1 reviews US
Great every time I call
Great every time I call! I ordered a few bikes from them and will order more in the future!!
Date of experience: July 20, 2019
Jesse
1 reviews US
The quality of this bike is garbage
The quality of this bike is garbage. Very disappointed in GT. Made in China, all stickers, Gt used to stamp their emblem in the metal. Not now. Horrible plastic pedals. And was missing the clamp for the seat post.
Date of experience: July 21, 2019
Hi Jesse, We are sorry to hear about the quality issues and have reached out to make this right for you. We are happy to issue some partial refunds as well as send out a great new set of pedals as well as the seat clamp which appears to have been lost in shipping. We apologize for any inconvenience and will work hard to make this right for you. Thank you, Nik
Jessica
1 reviews US
Enjoying tandem cruiser - shipping damage issue resolved with great service!
I'm amending a previous review since the issue has been resolved quickly and with great customer service. I previously wrote a 3-star review because the bike arrived damaged. I am revising that to a 5-star rating because Nik was highly communicative in making things right. I provided some pictures of the damage, and expediently received replacement parts, which are exactly what was needed. Problem solved! I really appreciate the friendly assistance. We get lots of compliments and have a blast riding our new (and now functional) Schwinn Tango tandem cruiser!
Date of experience: July 22, 2019
Dawn
1 reviews US
Would recommend more communication with…
Would recommend more communication with customers.
Date of experience: July 22, 2019
Hi Dawn, We do sincerely apologize for not reaching out to you earlier with regard the Pre-Order status of your bike. We will make an effort in the future to make this more clear on our website and keep you well informed on the arrival status of the bike. Please feel free to reach out to us in the meantime if there is anything else that we can do for you. Thank you, Nik
Shane
1 reviews US
Great customer service
Great customer service, super satisfied, love my new bike , these guys are great.
Date of experience: July 24, 2019
David
1 reviews US
I had ordered a Raleigh Merit 1 bike…
I had ordered a Raleigh Merit 1 bike that was unfortunately out of stock, but the manager reached out the next day and offered a suitably high quality alternative at a greatly discounted price as a replacement. I was very happy with the order and the package came in perfect condition.
Date of experience: July 27, 2019
Ryan
1 reviews US
Would do it again!
Fast shipping, great packaging, and easy assembly.
Date of experience: July 31, 2019
michael
1 reviews US
I have ordered two bikes from this…
I have ordered two bikes from this company and on both occasions I have received excellent service. The second bike I ordered had sold out so the company sent a year newer model which would have cost more normally. They knew the bike was a gift for my sister so they gave it too me for the same price and even added a few extra accessories at no cost. The bikes were high quality at a great price. I would definitely recommend this company to anyone in the market for a bike.
Date of experience: August 06, 2019
Scot Davidson
1 reviews US
Thumbs Up!
My first purchase experience with Americas Bike Company was very good. Four not five stars because I was disappointed that I did not get a response to my web inquiry within 24 hours, so I ended up calling. The call went directly to someone who could answer my questions and was clearly familiar with the product. When I ordered, I had a question that I included on the submission that resulted in a quick return call to clear up. The wheels were shipped really fast. Very well packaged and complete. Pricing was best I could find online. I will def look back to these guys for future bike purchases.
Date of experience: August 13, 2019
Ron
1 reviews US
Any damages caused by rough handling by…
Any damages caused by rough handling by freight handlers were rectified by the friendly and courteous staff at the American bicycle company. We will definitely be purchasing more bicycles from them. Ron
Date of experience: August 13, 2019
AWISCO
1 reviews IL
So far the process of ordering a Bike…
So far the process of ordering a Bike was very easy.
Date of experience: August 19, 2019
Douglas
1 reviews US
Well packaged bicycle
Well packaged bicycle. Easy to assemble. Great product.
Date of experience: August 30, 2019
Kurt B
1 reviews US
The first two orders I placed for new…
The first two orders I placed for new rims were perfect. I completed two bikes and decided to do mine so I ordered another set of rims and when they arrived it was not packaged like the last two. Parts were loose in the box and the wheel liners were missing. Whoever is boxing these wheels up, needs to take a little more care and make sure it’s done properly. Someone, was being a bit careless. Other than that they do have a great prices.
Date of experience: September 05, 2019
Dan
1 reviews US
Placed an order and have no idea what's…
Placed an order and have no idea what's going on with it. Have called many times a day for a week and nobody answers. Emailed also with no reply. Please let me know status. Thanks.
Date of experience: September 07, 2019
Pete
1 reviews US
Great company
Ordering prosess was very easy. Two sets of 26" rims work and look spectacular on my old schwinn cruiser bikes. Great products from a great company. Thanks, Pete T.
Date of experience: September 07, 2019
Allan
1 reviews US
wheels in excellent shape on arrival
wheels in excellent shape on arrival. Thank you.
Date of experience: September 12, 2019
Steven D.
1 reviews US
Overall I I am pleased with ABC
They where a little slow getting my order together and shipping it, but my bike parts arrived intact and undamaged.
Date of experience: September 14, 2019
wyatt
1 reviews US
needs to respond
I ordered a bike and got a confirmation email but my money went back into my bank account and ive called and emailed and still have no response
Date of experience: September 17, 2019
Rich
1 reviews US
Excellent service
Excellent service, I ordered the bike and within a couple of minutes I received confirmation on shipping. Tracking the package was simple and arrived on time and in great condition!!!
Date of experience: September 25, 2019
Randy
1 reviews US
America’s bike company was great
America’s bike company was great, pricing was right. The bike I ordered was no longer available but they made it right and got me another color plus threw in a few gift items for my troubles, I will definitely order more bikes from them in the future!
Date of experience: October 01, 2019
Contact
About
We deliver personal customer service over the phone or email to make sure that you get the right bike for what you're looking to do. Don't know what size you need? Our experienced team makes sure that the size is correct and also makes sure that you get any accessories that you are looking for to make your riding experience perfect with everything that you will need. All bikes shipped from our facility are inspected by our mechanics to make sure that you receive a bike in great working order. Our inspection also activates your FULL warranty without having to take the bike to a licenced dealer for final assembly. When you call in, there are no long option menus to reach a real person. When we pick up you'll talk to a real cyclist right here in the San Diego California. We're all bike people here with years of knowledge, experience, and a love for riding. We hope to get you on your next best bike soon! -Nik(Owner)