Reviews 3.2
147 total
Katie G
1 reviews US
Wonderful experience
Wonderful experience! This team was helpful, knowledgeable, and helped me with every detail . Highly recommend!
Date of experience: July 01, 2023
Thank you for taking the time to give us a review Katie! We can't wait to help you again soon. Best, Alchemy Fine Home
Catherine Bachelier Smith
1 reviews US
Move to NYC never looked so chic!
I recently moved to NYC and found so many wonderful new chic pieces for our place. First, the customer service was great because my apartment is not that easy to deliver. Second, they have so many beautiful choices. I found exactly what I was looking for pretty quickly. Last, I love their website!! I used their photos as inspiration because it’s exactly my aesthetic. I highly recommend Alchemy Fine Home!
Date of experience: June 30, 2023
Thank you so much for your kind words Catherine! It was a pleasure to assist you and we can't wait to see photos of how it all looks. We look forward to assisting you again soon! Best, Alchemy Fine Home
Glenn Iway
1 reviews US
Great quality and style
I wanted a piece of quality furniture, and this company delivers like a champ. I got genuine, authentic leather in my ottoman chair with a sturdy-looking, thicker-than-usual metal frame. Plus, the design is beautiful.
Date of experience: July 07, 2023
Thank you so much for your reivew Glenn! We're so happy you're loving your beautiful new chair. We look forward to assiting you again soon! Best, Alchemy Fine Home
Ryan Araneta TreSiksFib
1 reviews US
Best quality
Best quality. Just perfect for any home or style.
Date of experience: July 10, 2023
Thank you so much for the kind review Ryan! We appreciate your business. Best, Alchemy Fine Home
Sirach Fortuna
1 reviews US
Chic and high quality furniture
Chic and high quality furniture. Great buy. Highly recommend.
Date of experience: July 02, 2023
Thank you so much for the kind review Sirach! I hope you're enjoying your beautiful new piece. We appreciate your business. Best, Alchemy Fine Home
Crystal
1 reviews US
Jerry is phenomenal
Jerry is phenomenal. He was very diligent and attentive to all aspects of my multipiece order. I appreciate his frequent communication which kept me aprised of the status of my shipments.
Date of experience: June 02, 2023
Thank you so much Crystal for your kind review! Jerry is absolutely phenomenal, we're so lucky to have him on our team. Best, Alchemy Fine Home
Jennifer K
1 reviews US
Beautifully curated pieces for your home
I have ordered many things from Alchemy Fine home over the years from table top decor, furniture and lighting. They have an awesome curated selection of truly beautiful pieces. Not to mention they also carry some hard to find in the US brands like Eicholz. Customer service is great and so is the quality and selection.
Date of experience: July 16, 2023
Thank you so much Jennifer for your kind review and your business! We hope you're enjoying the beautiful pieces you've purchased and we look forward to assiting you again soon! Best, Alchemy Fine Home
Amy Railsback
1 reviews US
Great customer experience! Beautiful art piece!!!
Great customer experience!!! Will definitely be back! Thank you!!
Date of experience: June 28, 2023
Thank you so much Amy for your orders! We hope your clients are just as happy. Thank you for your business and we look forward to helping you on your next project soon. Best, Alchemy Fine Home
Jeremy Wiggains
1 reviews US
Order #12101 from May
Order #12101 from May. The manufacture says the product is in stock. Alchemy website shows the barstools in stock, but each week we only get a delayed shipping email. This has gone on for almost 4 months. Nobody answers the phone and text/chats take over a day to respond w/ no answers to the questions. Follow up... The owner did reach out to me after the review posted and apologized. We received the order 9-14 and it was as described. Thank you!
Date of experience: May 25, 2023
Hi Jeremy, we've been working with you very closly to get your order and look forward to hearing from you once they're delivered. Thank you again for your patience and understanding. We appreciate your business and always strive to do better for our customers as we learn from growing-pains and focus on quality control as our company scales. Thank you for your business! Best, Alchemy Fine Home
Scott Seidel
1 reviews US
Product is beautiful and actual…
Product is beautiful and actual delivery person was helpful. The delivery process was difficult--poor communication, missed delivery dates, company seemed unaware or unable to to tell us where the product was or if and when we would get it.
Date of experience: July 11, 2023
We are constantly trying to improve on our shipping partners and understand how frustrating it can be when dealing with deliveries. We are working on getting real-time updates easier to oversee our shipping partners and have a 95% success rate however it's really frustrating when our valued customers experience this, for that we're sorry and hope to get a chance to deliver a seamless experience in the future. Best, Alchemy Fine Home
Jeffrey Ludwig
1 reviews US
Order was not shipped or released in a…
Order was not shipped or released in a timely manner and then was lost and shipped incomplete. The shipping was an absolute nightmare and we did not feel that Alchemy attempted to prioritize any of the issues.
Date of experience: July 18, 2023
We understand your frustration Jeffrey and have been working very closely with you to correct this. Unfortunately our shipping partner lost your order, then found it and lost it again! We agree that's frustrating and have made sure to no longer work wtih this shipping partner any further. We ordred a replacement and have done everything in our power to correct it. Thank you for your pateince while the replacement was sent.
Mary Kogut
1 reviews US
Great Experience
Great selection, excellent customer service and seamless delivery
Date of experience: August 01, 2023
Thank you so so much Mary for your business and kind review! We look forward to assisting you agian soon! Best, Alchemy Fine Home
Zeinab
1 reviews US
Sofas looked even better in person
Sofas looked even better in person. Very comfortable. Happy with my delivery.
Date of experience: August 02, 2023
Thank you so much for your kind review Zeinab! Enjoy your beautiful new sofa. We look forward to assisting you again soon! Best, Alchemy Fine Home
Jackson
1 reviews US
Not a nice company to work with issues
Not a nice company to work with issues
Date of experience: July 24, 2023
Hello Jackie, I'm sorry you feel that way. I looked up your order and you were politely referred to our return policy on the towels you purchased which said final sale right on the product page. These are high-quality best selling towels made & shipped from Portugal and are final sale. We always accept back damaged or poor quality products. We wish you well. Best, Alchemy Fine Home
Kevin Cerula
1 reviews US
HIGHLY Recommend!
Couldn't be more happier with my Alchemy Fine Home furniture!! Super quick shipping, quality products and great customer service, highly recommend!
Date of experience: October 02, 2023
Thank you SO much Kevin for your review! It was our pleasure serving you and we hope to help you keep your home looking chic and stylish for years to come. Best, Alchemy Fine Home
Kelsey Eyers
1 reviews US
Obsessed with everything in the Alchemy…
Obsessed with everything in the Alchemy Fine Home store. I have a few pieces and have gifted them to family & friends and they make our spaces extraordinary!
Date of experience: October 05, 2023
Thank you so much Kelsey for your kind review! What lucky friends you have to receive such lovely gifts. We look forward to helping you with any holiday gifting needs! Best, Alchemy Fine Home
Kristen
1 reviews US
SUPER frustrating experience
SUPER frustrating experience! My order was placed in May for 2 bedside tables that were "in stock and ready to ship" and each time I reach out to check in the ship date continues to get pushed and no one seems to be able to get an accurate shipping date. Customer service has been very responsive but not able to provide me with any actionable plan. No resolution has been reached and it is VERY frustrating. If it is in stock then ship the item, if it is not in stock update the website accordingly.
Date of experience: October 16, 2023
Hi Kristen, I can only imagine how frustrating this could be. We are striving to always get our inventories accurate however sometimes we're at the mercy of our providers and logistics of manufacturing. I am so sorry for the delays and thankfully the team has been responsive however I know this doesn't always help. We're not perfect but trying to improve our inventories and wait times as well as grow so thank you for your business and patience. We will be reaching out to discuss ways to compensate you for your wait.
See E-T
1 reviews US
Order #12140 placed May 2023
Order #12140 placed May 2023 I’ve placed multiple calls and left voice messages , sent texts and finally spoke with Jerry on Oct 13rh who promised to check ship date for my Starlata mirror Still waiting. Starting to worry this place may be a scam? Just text me back Jerry please and let me know status Thank you
Date of experience: May 28, 2023
Hi Deidre, I'm so sorry for the late response from our team. That is unacceptable and we're working on growing our support team to improve communication. I do see your mirror is supposed to ship today or Monday and will personally follow up to make sure it goes out. Apologies and thank you for your patience.
Alicia Ewing
1 reviews US
I have worked with Alchemy many times…
I have worked with Alchemy many times in my home renovations. They have always been professional and time sensitive to all of my needs. I would recommend them to everyone looking for grace and elegance in their design.
Date of experience: September 15, 2023
Thank you so much for your kind words and your repeat business! We're so proud to be part of making your home so gorgeous and look forward to many more design projects in the future! Best, Alchemy Fine Home
Patty Wu
1 reviews US
Customer Service Redeemed
I ordered the Edison sofa in May, received it in July and in September, one of the tufted buttons failed and retracted into the sofa leaving a hole where the button was. And now, several other buttons have loosened. Alchemy just reached out to me and a resolution is being worked on. I am very happy as it is a beautiful couch and very comfortable.
Date of experience: July 03, 2023
Hi Patty, I'm so sorry to hear this about your sofa. We always stand by the quality of our pieces and would be happy to either fix or replace any sort of damage or defects. We appreciate your business and want to make sure your sofa is in perfect condition! Best, Alchemy Fine Home
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About
Alchemy Fine Home is a luxury home decor company specializing in curated furniture collections, modern tabletop and home entertaining essentials and inspired home decor accessories. We travel the globe to find the best artisans and designers to offer you an unparalleled selection of luxurious hand-curated treasures. We offer quality American heritage brands like Four Hands, exotic hand-made furniture from Noir and CFC, and global luxury brands like Eichholtz. From French Limoges porcelain, Dutch cast-iron cookware, Italian Murano glassware, Scottish wool throws, and Portuguese linens, we jump from continent to continent to find you the finest-crafted furniture and decor. Explore our hand-picked top brands from Europe, Asia and the USA. We know finding exactly what you want isn’t always easy, that’s why we offer complimentary design services via our Home Style Fix where our Design Concierges suggest simple tailored solutions to your home design projects. Need some help figuring our a floor plan that would work in your home or need help finding the right pieces for a smaller space? We work with customers and designers to simplify their design process and save you time searching online. See what our Design Concierges will suggest for you! Based in San Diego, California, Alchemy Fine Home works with the best designers and artisans world wide to bring you a curated collection of elevated furniture, decor and tabletop with unparalled customer service. Alchemy Fine Home is striving to constantly blend technology, customer service and design to create an unparalled unique experience tailored to each of their valued customers.