Reviews 3.2
147 total
TheIcon
1 reviews CA
Great service!
Bought an Angelina chair from Alchemy and I was surprised how comfortable it was. 100% recommend!
Date of experience: January 18, 2023
Thank you so much for the kind review! We're so happy you're loving your new chair. We look forward to assisting you again in the future! Best, Alchemy Fine Home
Martha Smith
1 reviews US
There were some issues with the back…
There were some issues with the back order from the supplier. Alchemy helped get them solved and stayed in contact with me. The personal help and willingness to get things solved rated them 5 stars!
Date of experience: December 27, 2022
Thank you so much for your kind review Martha! We know it's frustrating when orders get pushed back for various reasons but we strive to always stay in touch with our customers along the way. We look forward to assisting you again soon! Best, Alchemy Fine Home
Pamela Anderson
1 reviews US
Christmas China arrived perfectly!
Christmas China arrived perfectly!
Date of experience: December 01, 2022
Thank you Pamela for your review! We hope you're loving your beautiful new china. Best, Alchemy Fine Home
Zoe Hanger
1 reviews US
Lovely experience
Loved everything about what I ordered and how nicely it was delivered. Thank you!
Date of experience: January 12, 2023
Thank you so much for your kind review Zoe! We look forward to assisting you again soon. Best, Alchemy Fine Home
Matty Espy
1 reviews US
I’m absolutely in love with our new…
I’m absolutely in love with our new furniture and dinnerware. They have great customer service as well as great selections of home decor and furniture.
Date of experience: January 19, 2023
We're so happy to hear that you love your beatiful new pieces! Customer service is our top priority and we love to hear about your experience. Thank you for sharing and we look forward to assisting you again soon! Best, Alchemy Fine Home
Dena Alalfey
1 reviews US
Just WOW.
Unique, high quality, reputable, and timely professional delivery are all words that come to mind when I think of shopping at Alchemy Fine Home. ANYTIME I need a new piece of furniture for any space in my home, that is the first website I browse. I have over 10 pieces in my home from them and they NEVER disappoint. If you want your home to stand out and be chic without the headache of worrying about things you usually worry about when shopping for furniture. This is your place.
Date of experience: February 15, 2023
Thank you SO much for your kind words Dena! We love to hear these wonderful reviews and feel so special to be such a large part in furnishing your beautiful home. We look forward to assisting you again soon! Best, Alchemy Fine Home
JV
1 reviews US
Excellent service and love the sofa!
Excellent service and love the sofa!
Date of experience: January 17, 2023
Thank you so much for your kind review! We're so happy to hear about your wonderful experience. We look forward to assisting you again soon! Best, Alchemy Fine Home
Marilane Palacios
1 reviews US
Hello, potential alchemy customer!
After doing extensive research on what feels like hundreds of furniture companies I decided to purchase from Alchemy. Jerry’s customer service before purchase, during shipping, and after delivery has been superb! I am so glad I selected alchemy to purchase my dining nook and I look forward to purchasing more items through them. Jerry another shout-out to you my friend. You were so helpful in answering all of my questions and getting back to al my questions. I am so grateful for you and your help. My dining nook was far from cheap, so with this investment, it was important to me to have a good experience while purchasing. Jerry thank you again for your help. My dining nook is gorgeous.
Date of experience: February 14, 2023
Thank you so much Marilane for you incredible review! We pride ourselves on customer service and are very fortunate to have someone like Jerry at the helm. Thank you for entrusting us with your business, it's an honor to have you as a client and we look forward to assisting you again soon in the future for all of your home decor & entertaining needs! Best, Alchemy Fine Home
MK
1 reviews US
Worth the wait?
The piece I received is as described and very nice quality. Shipping took way longer than promised when I ordered.
Date of experience: March 01, 2023
We're so sorry that your order took longer than anticipated. We do have a 95% success rate of delivering orders on time however there are instances where things out of our control push them longer. For that we are truly sorry and hope we can have another chance in the future to prove our service. We are so happy to hear your puchase is top quality! Best, Alchemy Fine Home
Christine Larson
1 reviews US
Rug looked nothing like the one…
Rug looked nothing like the one pictured on website (I actually checked to see if the right rug was shipped), but I’m still responsible for the return shipping. I read your message. I can guarantee you that even from afar or different angles it looked nothing like the rug pictured. It’s poor customer care when you completely negate my opinion.
Date of experience: February 23, 2023
We're so sorry that you weren't happy with your rug Christine. We do mention that dye lots of rugs and textiles can vary slightly. We looked at the photo you provided with the close-up photo of the rug on our listing and they do look identical. I can see where the pulled back image may look a bit darker because of lighting however they look to be the exact match. Everyones eyes may read it different, however, if it was a dramatic difference of course we would have waived any return shipping or restocking fees. We have uploaded this customers home photo of the rug to the listing for full transparancy. https://alchemyfinehome.com/products/feizy-caldwell-vintage-space-dyed-wool-rug-aegean-blue-gray-available-in-6-sizes We hope we can assist you in finding a more suitable rug Christine and thank you for your business. Best, Alchemy Fine Home
Julia Lee
1 reviews US
outstanding customer service
I recently had an outstanding customer service experience with this company. I had ordered a set of 4 dishes on their website, but I received only one dish in my order and later realized that the website had incorrectly listed the price for a set of four dishes as the price for just one. I immediately contacted the company's customer service department to rectify the situation. The representative who assisted me was incredibly understanding and apologetic about the mistake. They quickly acknowledged their error and promptly shipped the remaining three dishes to me at no additional cost. I was impressed with the level of professionalism and commitment to customer satisfaction demonstrated by the company. Their approach to handling the situation was exemplary, and it is clear that they place a high value on their customers. Overall, I would highly recommend this company to anyone looking for quality dishware. Their customer service is exceptional, and I am grateful for the excellent experience I had with them.
Date of experience: February 23, 2023
Thank you so much for your kind words Julia! We really appreciate your business and feedback about our customer service team. We look forward to helping you again in the future. Best, Alchemy Fine Home
Marcelle Lacy
1 reviews US
The company was easy to deal with and…
The company was easy to deal with and responsive to my questions!
Date of experience: February 28, 2023
Thank you so nuch Marcelle for your review! We look forward to serving you again soon. Best, Alchemy Fine Home
John Passama
1 reviews US
Great experience
Great product, easy to buy and quick to ship. Who could ask for more?
Date of experience: March 01, 2023
Thank you John for your review! We appreciate your business. Best, Alchemy Fine Home
J. Grandjean
1 reviews US
A few delays but good customer service
The desk I ordered took forever to ship, but that was a warehouse issue. (Shorthanded, lots of orders, etc) Through the process, they were very communicative and responded to concerns and questions quickly. I generally got answers within 24 hours. Once in, the delivery went very smoothly. The delivery company called to schedule, and was also easy to work with. The desk itself was well worth the wait, all around a good experience
Date of experience: March 27, 2023
Thank you for your review! We appreciate your understanding when delays happen but strive for the best communication and service to keep you informed. Thank you again for your business! Best, Alchemy Fine Home
Patricia Lindenman
1 reviews US
All went well!
Delivery was confirmed and on time. The box was placed inside the front door. The desk was exactly as described and a quality piece of furniture.
Date of experience: April 13, 2023
Thank you so much Patricia for your review! We look forward to assisting you again soon with any home decor needs. Best, Alchemy Fine Home
marina menavsky
1 reviews US
Order took forever
Order took forever, vase came with black inclusions in glass
Date of experience: April 20, 2023
Hi Marina, We're so sorry to hear this! Did you send photos to customer service to review? We're happy to either replace or send you a gift card to compensate. Please reach out to [email protected] with photos so we ca help correct this situation.
Michelle Moore
1 reviews US
Communication is key
I loved the dishes. They were a shower gift for my niece's wedding. She loved them. They are good quality and arrived without damage. I was a little nervous when after I placed my order there was silence. i heard nothing about more order for weeks. I became frightened that I was scammed. Once the item was shipped the delivery was great. The six to eight weeks in between was stressful without any communication about my order.
Date of experience: April 11, 2023
Hi Michelle, Thank you for your reivew. We're so glad you love the dishes! We are always working on improving communication and send an ETA when we have that from the supplier but when the dates get moved back unfortunatley sometimes we're not notified. We are actively working on improving this and thank you again for your patience and your business.
Robert Blase
1 reviews US
Not good
Not good. I waited for months for something I ordered from Alchemy Fine Home. I finally got a package and it is not what they showed they had for sale. It is not what I ordered and then they want to try and give me a further hard time with the return of the incorrect product. They advertised the product using another product for show. I wouldn’t trust these people or buy anything else from them. They score 0 out of 5. Robert
Date of experience: April 20, 2023
Hi Robert, Thank you for your reivew. We are so sorry you were unsatisified with your order. When you order a Geode that is a natural stone, there are variations. No two natural geodes are the same. Unless it was a cast of resin, differences are expecte. We clearly state that these are final sale and unless there are flaws, they are final sale. We have communication asking about a damage or flaw, and from your photos and response it was just the shape of the geode you weren't a fan of. Unfortunately John Richard won't accept that as a valid reason. If an item is ever damaged or flawed then of course we'll allow returns and follow our return policy. For customer transparancy, we've added your photo to the product listing so that all customers can see your unbiased photo. https://alchemyfinehome.com/products/john-richard-bird-on-celestite-rock-ii-brass
J O Pagan
1 reviews US
horrible experience
horrible experience. it was advertised that our items were in stock and would ship within 24 hours, it took over 2 months for our order to arrive.
Date of experience: May 26, 2023
We're so sorry to hear about your experience. We strive to keep our inventory current but sometimes we goof and for that we apologize. We have a 90-95% on time success rate but sometimes we fall short of our goal turn around time and for that we apologize for your experience. We'd love to offer you a gift card as an apology and hope you'll give us another chance in the future. Best, Alchemy Fine Home
Kwang
1 reviews US
Worst Shipping Time. Great Sofa
The sofa is great, but it took almost 2 month to arrive, this timeframe is unacceptable .
Date of experience: June 08, 2023
Hello Kwang, Thank you again for your order. We try our best to deliver on time however somtimes we are at the mercy of our suppliers, inventory accuracy and shipping partners. We strive to always meet our listed timelines however occasionaly it's out of our control. We apologize for your wait time. We hope you're enjoying your beautiful new sofa! Best, Alchemy Fine Home
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About
Alchemy Fine Home is a luxury home decor company specializing in curated furniture collections, modern tabletop and home entertaining essentials and inspired home decor accessories. We travel the globe to find the best artisans and designers to offer you an unparalleled selection of luxurious hand-curated treasures. We offer quality American heritage brands like Four Hands, exotic hand-made furniture from Noir and CFC, and global luxury brands like Eichholtz. From French Limoges porcelain, Dutch cast-iron cookware, Italian Murano glassware, Scottish wool throws, and Portuguese linens, we jump from continent to continent to find you the finest-crafted furniture and decor. Explore our hand-picked top brands from Europe, Asia and the USA. We know finding exactly what you want isn’t always easy, that’s why we offer complimentary design services via our Home Style Fix where our Design Concierges suggest simple tailored solutions to your home design projects. Need some help figuring our a floor plan that would work in your home or need help finding the right pieces for a smaller space? We work with customers and designers to simplify their design process and save you time searching online. See what our Design Concierges will suggest for you! Based in San Diego, California, Alchemy Fine Home works with the best designers and artisans world wide to bring you a curated collection of elevated furniture, decor and tabletop with unparalled customer service. Alchemy Fine Home is striving to constantly blend technology, customer service and design to create an unparalled unique experience tailored to each of their valued customers.