Reviews 3.4
19 total
Hotel located in Brickell, FL
1 reviews US
Great company!
Doing business with Direct Textile Store really is as easy as 1-2-3. Ordering large quantities of linens for a hotel is tedious, and at times can be very challenging. However, this company is great in assisting with quantities, ordering needs, and has competitive prices for top quality textile supplies. I highly recommend them!
Date of experience: September 08, 2016
Gonzalo Tobares
1 reviews US
Missing Items
I ordered two samples in hopes of using this company long term for our supplies. When i received the order it was missing one of the items on my order. If we cant rely on this company to deliver TWO sample items how can i trust them with bigger shipments?
Date of experience: September 08, 2016
We apologize for the delay. This was shipping from a different warehouse, and it looks like there was an error in processing on our end. We will send this out to you right away. Again we apologize for the delay! Regards, Direct Textile Store 800-615-5822
Elaine Gamos
1 reviews US
Excellent, has best pricing for bulk orders
The pricing is the cheapest compared to others, even with shipping costs, it still comes out cheaper. Purchased towels bulk, quality not so good, very thin and light but what can I do, that's why they're cheap, but cheaper.
Date of experience: September 08, 2016
Amabely Medina
1 reviews US
Excellent
I was happy to receive my order the colors on the towels were bright the quality is perfect . I gave them out in a beach party I made for my daughter the guests were impressed cause every one walk out with a towel.
Date of experience: September 09, 2016
Kenia Rosado
1 reviews US
I placed an order on 9-9-16 and still haven't received it
I placed an order on September 9, 2016 and was told that the order would ship out in 2-3 days after payment was confirmed. After a week, I contacted them again and was told that the order would take 14 days. I wasn't happy but I can understand when things happen. After 14 days from the initial order, I contacted them again. I was told that they meant 14 business days but that the order was due to ship out on 9-26-16 and that I would receive an email with tracking information on that date. It's the 1st of October and still no order for which I paid for almost a month ago. So this is how a reputable company does business? Not one I will be doing business with again.
Date of experience: October 01, 2016
Eva Borcherding
1 reviews US
Seafoam Green Hotel Quality Percale sheets
I ordered a case of Seafoam green sheets pictured online as a light bluish green, seemingly perfect for my treatment room. The sheets arrived promptly but were not as described and not as shown in the photo. The sheets are a dull, ugly pea green, thin, stiff and of poor quality. I was very disappointed. Then I learned that I must pay to return them and pay a restocking fee. I feel like I've been lied to and then robbed... I've already contacted customer service which is when I was informed that I would be responsible for both return shipping and a restocking fee (they knew EXACTLY what I ordered). No satisfaction there! I will never again take their word for the color or quality of the products they sell. It's a gamble and I lost. I cannot recommend this company. Save your hard earned money, avoid frustration and purchase elsewhere.
Date of experience: June 16, 2017
We are sorry to here that you are not happy with the color and quality of the sheets you ordered. We have many colors and quality of sheets available ranging from low cost health care sheets to 5 star hospitality sheets. All of our colored sheets are Vat Dyed to withstand the stress and temperatures of industrial launderings while maintaining the color fastness. Please keep in mind that color vat dyed sheets will typically have a stiff texture until they are washed. We are unsure of what exactly you ordered, so please contact us so that we can make sure that you receive what your want and expect. Customer satisfaction is our highest priority. We can assure you that we are not going to "rob" or lie to you! :) Regards, Direct Textile Store 800-615-5822
SaintTrinianz
1 reviews US
My purchase made on June 12
My $167.70 purchase of flat twin sheets made on June 12, 2017 was returned and received by Textile Direct on June 22 2012 according to USPS tracking. I received my refund more than a month later...
Date of experience: July 23, 2017
Steve Kallenbach
1 reviews US
Fantastic product
Fantastic! Was just like I expected
Date of experience: December 15, 2017
Bruce A. Pachta
1 reviews VI
I understand that you can not…
I understand that you can not accommodate a customer that is very familiar with shipping items to Saint Thomas. I offered to have the USPS come to the distribution warehouse and you refused to give me that location. I was going to arrange pickup I guess not since its not possible according to your company to even give me your location. Good luck I have found another vendor. $280 for shipping by the USPS
Date of experience: July 30, 2018
Nikolay Korol
1 reviews US
Do not order from this company
This is 3 weeks since I ordered 2 doz.Royal Star T-180 Seafoam Bed Sheets, today they send me email to give them review. WHAT I SHOULD TO SAID. DO NOT ORDER FROM THOSE PEOPLE please !!!!!!!! I called 10 days after I ordered, the lady who look like working home said she did not have tracking numbers but will email me soon. Thanks god I order by a PayPal so eventually I may got my money back.
Date of experience: October 24, 2018
thiwanka gunarathna
1 reviews LK
Excellent!
Excellent!! Got the best I think. 10 marks
Date of experience: September 02, 2019
Scott Harrison
1 reviews US
“Product as described
“Product as described, fast delivery”
Date of experience: October 01, 2019
Stone Cold
1 reviews US
Great company
Great company. Large selection of textile products at low, wholesale prices.
Date of experience: October 09, 2021
Angel
1 reviews US
Great prices
Great prices, great products, and great customer service. This is my fourth purchase with them and so far am very happy.
Date of experience: May 02, 2023
Kelsi
1 reviews US
GREAT Website!!
GREAT Website!!! The best wholesale pricing I've found by far. Customer Service is excellent and extremely attentive and helpful. Even with shipping costs, prices still come out cheaper than any other store. Products are also GREAT quality!! I highly recommend anything from this store.
Date of experience: May 07, 2023
Nicole B
1 reviews US
Amazing customer service
Amazing customer service, great quality of products! I will continue to order from Direct Textile Store.
Date of experience: May 10, 2023
Jennifer Maldonado
1 reviews US
Wonderful Customer Service
I cannot say enough great things about this company! The products are wonderful quality and very cost affective. Customer service was extremely helpful and helped me every step of the way. I will never use another linen company again. I would highly recommend this company to anyone!
Date of experience: May 01, 2023
STANLEY JENKINS
1 reviews US
I purchased an item and had to return…
I purchased an item and had to return because it just wasn't what I expected. Upon returning the item, I followed up a couple of times via emails and got no response. After about two weeks, I called and they started the refund process. I was disappointed, the refund which included a 15% restocking fee and return shipping cost on my end. I ended up paying almost as much to return the item than i spent for the item. Not happy... won't be doing business again with company.
Date of experience: May 22, 2024
Jessica Lee
1 reviews US
Great wholesale company
Great wholesale company, we can use their sheets, towels, and amenities to stock our vacation rentals! I can get all our needs in one place with great customer service and pricing. They are a one stop shop!
Date of experience: May 23, 2024
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From guest room to board room, from patient room to operating room, from dining room to bath room, we supply the companies you know, with quality textile products – on time, every time, every day.