I think in my situation I think that negative stars would be sufficient for the LACK of support they provided me. They DONT DESERVE THE 1 STAR THEY SUCK SO BAD!!!! I work for a very large corporation and have been relocated for work. This is costly for my employer due to the expenses they incur on my move. I opted to buy a house and took advantage of the ability to use some 401k money to smoothly transition. That was a wonderful thought but a far cry from reality. My initial call to inquire on the process and how much I could get they said my account wasn’t reflecting the correct amount as I am 100% vested, they were to contact IT and get that fixed and I could take whatever I wanted out the funds. I checked the screen periodically to see if the number for available funds changed, it did not so I had to call. I called and the next person told me I didn’t have funds available beyond the amount show on screen. I said double check because the lady before putting In a ticket to have it fixed. She said she was wrong that I could only have a fraction of the money for a home purchase. I called a few more times to see if that was correct but they had it noted in the system so each person just said the same thing. All of this started at the end of September with an anticipated closing date of 10/26/23, they were aware. After many rejections I accepted that I had to take the lesser amount, increasing my note but I’m already committed to the house and the move so I must do it. I did the hardship withdrawal and started the process. Let me reiterate everything is virtual, there is NO ONE PERSON who handles your request thru the complete process, nor do they tell you that the means of communication is their website, and you can only get their email you cannot respond to anything. Such a horrible process, so every day I had to call, to see why my documents were rejected. I sent the documents from the closing agent, I sent them from the realtor, from my mortgage company, I sent everything possible the entire month of October, I finally got a woman to hear my frustration last week as I am in tears, I have closing next week, I have movers next week and I still don’t have my money. I should have just called my lawyer and got her involved because they said they would escalate the request last Thursday, and as of today the following Wednesday I do not have my funds. I have closing scheduled for tomorrow, which I can no longer do because they bank holds the funds 24 hours before they are available. So, Alight has screwed me royally. My Son, my Mother, my two dogs and I are now in a house that is empty, with blow up mattresses and none of our things. My belongings are on a truck that has no timeframe on when to deliver because I cannot get them to tell me when the money comes. Yesterday when it was not in my account I made the call, for the record every single call takes no less than 30 mins, so my company thinks this is a good service, but it wastes so much of our time when we must talk to them. Anyway, yesterday I call, and she tells me that the payment is released, I asked what that means, she said there was nothing more they could do because the payment is released. So I called my bank since its release from their bank it cant be far must be in route to my bank. Chase bank has no record of it they show nothing…… so not in route and still don’t know what released means. I told her that there must be something they can do, have management call the fund and ask to expedite the payment, we do that all the time for suppliers, she continued to reiterate that there was nothing more she could do! Keeping in mind she is the one who initially put my request as expedited… such a disgusting mess these people are. This story needs to be told because I’m sure I’m not the only one, if they can’t fix their business we need to go somewhere else. It has been a full month of trying to get MY MONEY, and here i am 24 hours from closing and have to cancel, i am afraid to even try to reschedule, for when i dont even know. These people are horrible... HORRIBLE