Alight manages benefits enrollment etc at my former employer. Their website is extremely poorly designed: 1) different parts of their website required separate logins; 2) with accurate credentials, I was able to create web login on a part of their website and wasn't able to create a web login on the other part; 3) their developer have designed very stupid rules for the FSA part of the website, such as requiring alphanumeric-only file names (can't have "-" if you were to use dates in the file names), each file is limited to 5MB in size etc. On top of that, their reps use some really archaic VOIP technology - if you have the "pleasure" of speaking to their reps (who appear to be offshore based), you can only hear their voices 60% of the time and there is a one-sec latency in voice communications - as a result, reps always talk over you... Furthermore, their website site only works 50% of the time; the other 50% of the time, it'll say that your account is being updated and you can't get any information... I can go on and on about how poor their website is put together and how poor their telephone technology is...