P
Paul
US
Review
Review of alight
P
Paul
US
Jan 26, 2023
Less than Poor. Needed to change direct deposit…
Needed to change direct deposit information. Account was locked. It took 2 weeks to receive a pin to change DD info and new mailing address. Once all changed request 2 checks that were delayed be sent. Spoke to multiple customer service reps. Each making up a different story as to why it takes so long to send checks. 3 day internal process. Several days to contact bank and believe it or not 7-10 days in the mail Asked to have them over nighted. Get this the bafoons said I had to have a personal UPS account. Naturally I told them that was ridiculous. So, I was told that one check was sent 1/18/23. After numerous follow ups on 1/26/23 I was told they were sent to the wrong address because the bank didn't update there address. I called Alight corporate offices and the gave me the same run around. The management of this company ( and I use company lightly) is worthless and has no idea what goes on. Singularly the worst in the universe. Less than 0 stars.
Receipt photo:
Date of experiance: Jan 26, 2023