Lindsey E Schreib
US
Review
Review of alight
Lindsey E Schreib
US
Jun 22, 2022
Can't Reach Anyone, Poor Self Service Options
I recently left a job that uses Alight for retirement and pension. I have been trying to get a paper check to roll over into my new employer's plan for several days. I am unable to request this via their website or app, because Alight only allows you to request a direct deposit into your new employer's plan via website/app. Every time I have called there has been an 80 minute wait MINIMUM to talk to a live person. This is including at 8:35 AM EST, which is 5 minutes after they open! This morning the wait time was 148 - 220 minutes. I am not able to wait on the phone that long since I am working my new job. They don't give an option for call back, no online chat option. It feels like they intentionally make it difficult so that you give up and keep your money in their accounts. I am extremely frustrated with Alight and their lack of customer service.
Receipt photo:
Date of experiance: Jun 22, 2022