I really like a lot of their clothing although the sizing and quality is very variable, which costs money for return postage. The clothing is also extremely expensive - even in the sales. Sometimes you can accept this because the quality is excellent (and I have a number of items) but this is not always the case. I have ordered some items that are quite frankly of poor quality. Such differences are not acceptable or understandable. I would have given 4 stars but for two things. Firstly, they have dreadful customer service. There are some issues with their website whereby it tells you that you have received a discount, e.g. free postage, but then it suddenly charges a different amount at the payment stage. I'm pretty sure this isn't even legal to do this but the customer service department are completely dismissive of this even though it has been reported to them more than once - and I know that I'm not the only customer who has had the problem. The other issue is that they charge full postage amount no matter how much you have ordered - this applies for both sending and returning goods. As a company they need to look to their peers and see that they DO NOT do this. My most recent interaction with them shows they don't even properly read what you are trying to tell them when you have had an issue. I couldn't in all honesty recommend them as a good company to deal with.