P
PJ
US
Review
Review of alight
P
PJ
US
Oct 21, 2022
Outdated and slow company
They managed my previous employer's 401k, and I knew it was subpar for years. The website has always been dated and lacks the basic security features of most financial institutions, like two-factor authentication. Doing a rollover can only be handled by completing a PDF form and emailing them. No easy option to talk on the phone. They push everything to email, which is not the most secure way to handle moving large amounts of money. They hold on to your money for nearly a month before they will cut a check. Very slow process. I am already at over 21 days and they say it will take another 10 before the check ever makes it to the IRA rollover account. No reason it should take a month to do a transaction like this. I've done rollovers with others and 10 days to two weeks is considered a slow process. A month is ridiculous.
Receipt photo:
Date of experiance: Oct 21, 2022