First, the site logs you off every other minute. Go to a different page - logout. Login and try to get activity summary - logout. Retirement Hub - logout. If that's not enough their chat takes up 1/2 the monitor and the drop down menu doesn't provide an 'other' option for people like me that simply want to rollover funds to my current employer. NK Seriously - the big retirement companies simply start the rollover process easily. One and done, online or a phone call. The money is going one employer fund to another. Here to start a simple rollover you have to book an appointment with their retirement specialist 5 to 7 days from now. You are not provided forms, nothing online to even start the process to move your own money. Emphasis on your own money, not theirs. My choice when to move money, not theirs. Filing a formal complaint - between the site and their bogus rules I'd caution you to pick another company. Small wonder my former employer used Alight, my current employer went Fortune 100 for our retirement options with much better product and tools.