Deborah Nichols Tall
US
Review
Review of alight
Deborah Nichols Tall
US
Feb 22, 2023
My constructive advice: Hire Some Humans; Pick Up The Phone; Try to Help
The most constructive advice I can give is: if you care about your employees you will never choose Alight to handle your human resource needs. My father, with a pension from Rockwell Automotive, has died recently. His pension is managed through Alight. It's as if Alight is made up of one website (not a good one) and one human. The human is quite nice, but working within the convoluted 'secret handshake' set of passwords and requirements is high-blood-pressure frustrating. I need a 'password' to have you, Alight, access my father's file, even though you have our POA documents? A password you, allegedly, sent in the mail (to the wrong address) because it's against policy to send an email? Seems like Alight is set up to frustrate employees and their families into never making claims or receiving their pensions. I think the Attorney General might want to check into this 'company'.
Receipt photo:
Date of experiance: Feb 22, 2023