T
Thomas A. Linton
US
Review
Review of alight
T
Thomas A. Linton
US
Apr 01, 2023
ZERO STAR COMPANY
ZERO STAR COMPANY. Unilaterally "automated" our Medicare Part B premium payments reimbursements BUT in amounts that are incorrect - not amounts of premiums, then denied claims for reimbursement that we never authorized on gounds that no funds were available to pay claims we never submitted. Finally got to the fourth level of "customer support" - "Reimbursements" (At the telephone number they told me to call in writing) and even she could not help. Have to refer to fifth level. On hold for two hours with noone picking up at the fifth level. Obviously, not organized to deal with thier repeated errors. This is on top of other problems already reported. Hopeless.
Receipt photo:
Date of experiance: Apr 01, 2023