Appalling - USE this company at your own risk. I had the most terrible and long drawn out experience. Similar to other reviews no contact - complete lack of customer service. I tried to purchase a dress in the January sale . When it had not appeared having waited 2 months with no communication from them at all, not even a confirmation email - I contacted customer services on numerous occasions, each time there was a different story - customer services were rude and unhelpful - eventually I was told that the delay was, they were making it - how can you make a dress at a sale price and still make a profit. Their mark up on full price items must be huge. I was not allowed to cancel the order although it was over 2 months late and then the first communication from them - it was on it's way, 3 months late!!! However, it never arrived and as other reviews on here getting a refund was an even worse nightmare. I did spend days on the telephone, I did eventually get my money back. I have sent in a complaint to them but not unsurprisingly I have not heard back from them, not even an acknowledgement that I have sent a complaint email to them. I WILL NEVER USE THIS COMPANY AGAIN.