Avoid this company. They should not be allowed to operate in the UK and require an option for zero stars rather than one. I will be reporting them to trading standards. The product took 3 weeks to arrive. When it did, the quality of the product I purchased was appauling. It was a picture frame which cost £25 but was made of cheap paper covered wood with a plastic screen rather than a glass one. The plastic case was damaged and had a slit up it rendering the frame unusable. I contacted their customer service who proceeded to try and haggle with me over a refund over a number of days. They have no regard for UK citizens legal consumer rights. They were given photographic evidence of the damage and they suggested: a. A £5 refund, b. A half refund, then c. A full refund only if the damaged item was sent back to china to their warehouse first, recorded delivery with a tracking number, which they then highlighted may be very expensive for me. A company like this is exploiting the online purchase method to make a fortune out of UK residents. It shouldn't be allowed. Reading the reviews below, it seems this is a common experience with them, which begs the question of how much money they have scammed out of us overall.