As I still get brochures with lovely things I would normally buy like a shot - including coats that I’d have loved - I keep looking on here to see if things have improved but alas not. This is disappointing. I was once a very loyal customer and PC used to be brilliant. In one brochure the founder put in a letter which thanked their UK customers for continued loyalty! The irony is that they offer us little to be loyal for. In fact I’d go further and say that it has felt on occasion borderline contemptuous. After waiting ages for orders you will go through hoops (and time) if you need to send anything back, and then, adding insult to injury, they take weeks or even months to refund you. Requests for updates can be ignored or if given (to appease) they always sound super nice and helpful but then nothing happens and you are forced to ring a number of times. This is borne out of my own genuine experiences, as well as many wasted hours (yes hours) writing and calling to resolve. Quite honestly if other companies could deal with the Brexit challenge then why not PC?