I
I Holen
GB
Review
Review of Original Penguin
I
I Holen
GB
Dec 16, 2021
Avoid this company at all costs
Avoid this company at all costs, if anything goes wrong with your delivery they are extremely unhelpful and they will not refund you. Their customer service team emailed me to say the courier had delivered my parcel to someone else and suggested I go knocking on doors in the neighbourhood to perhaps locate it. When I requested a refund they repeatedly state that my case has been referred to the head office to investigate with the courier. Pointing out that my contract is with them and not the courier has no effect, my impression is that after multiple emails stating the same 'Head office is investigating with the courier' over weeks they are just waiting for me to stop complaining. I want my refund for goods that they have confirmed that I have paid for and not received, but so far this is not forthcoming.
Receipt photo:
Date of experiance: Dec 16, 2021