M
Mat Osborne
GB
Review
Review of Original Penguin
M
Mat Osborne
GB
Sep 02, 2022
They make a mistake and expect me to put it right!
So…I order a product, they send the incorrect product (totally different to the photo).
I contact customer services and prove its their mistake providing photos, and apparently policy is that I have to return their mistake, wait for refund and I can then try again and make a new order. How is this in any way customer centric?
Surely if they have failed to execute my order then onus on them is to correct and when I have what I paid for, I return the wrong item.
Right now, as nice as they are, we keep going round in circles quoting policy, policy, policy.
Receipt photo:
Date of experiance: Sep 02, 2022