Irwin Williams
US
Review
Review of Ross Simons
Irwin Williams
US
Apr 27, 2024
I ordered 2 rings for my wife's…
I ordered 2 rings for my wife's birthday and paid extra to have them delivered before her birthday. They never arrives. Traced training number which said recipiente requested hold for pickup at station,which o never did. Called rs and I explained to them what happened and rhey said they would investigating. Heard nothing. Called back 4 times and each time I was told I had requested hold for pickup. Finally I spoke to someone in management that said they spoke to ups and I would receive delivery in 2 days. Never received anything. 2 days later received notice from UPS package had been returned to sender. Yesterday saw pending refund on my cc. BEWARE rs nay have cheap jewelery but they have THE WORST CUSTOMER SERVICE IN THE WORLD. STAY AWAY FROM THEM AT ALL COST. THEY ARE NOT WORTH THE AGGREVATION YOU WILL GO THRU
Receipt photo:
Date of experiance: Apr 27, 2024