RE: It's so ridiculous to read your reply! Why do I spend $700+ to buy items from your website and change them for no reason by shipping back on my own pocket?????? Now you even accuse me to change the items!!! I have the full email communications and photos as my evidences and sent them to Trustpilot already. Hope everyone can avoid the terrible experience!!!! The only star gives to Nomura Yori, who always responded very promptly. However it's definitely a disastrous experience. After 4 weeks waiting, I finally received two items: 1. there are not the United States Chrome Hearts direct import commercial invoice or any other local store receipts with the order as they promised on their website in both items; 2. the earring is showing that “the engravings and letterings look poorly defined or smudged”, which is exactly what their website says to identify the fake one. There are also a lot of scratches on the ring; 3. They admitted the situation and asked me to return them and exchange for me, and told me "Across our website and our prior communications with you, we never informed you that we are authorized retailers of Chrome Hearts". However when I ask for refund they refused to pay for my return shipping fee, which means the whole 4 weeks waiting only cost me $60 shipping fee and tons of email communications but nothing!!! If you still want to purchase here, either tell yourself, don't care if it's authorized/brand new/real; or be prepared to pay return shipping fee with nothing.