T
Toni
IL
Review
Review of Dyson US
T
Toni
IL
Dec 07, 2023
Vacuum order delayed
Vacuum order delayed. Was supposed to be delivered yesterday (12/6). They told me I will get a tracking number 24-48 hour from Today (12/7). I can order the same vacuum, for the same price, today on dyson.com with Free Delivery to be delivered on December 9th. And you know I am not going ot get that vacuum by that day because thats supposedly the latest the tracking number will arrive. Customer service unhelpful. Chat support too short of a window. Their email response to me delayed item (instead of trying to do anything helpful) was: Dear Valued Customer,
Thank you for your recent Dyson order!
Unfortunately, we are unable to ship your order as quickly as expected. We are working to prioritize your order and expect it to process within the next 1-3 business days.
We apologize for any inconvenience and appreciate your patience. Tracking details will be emailed as soon as your order is on its way.
Thank you for choosing Dyson.
Dyson
Like no you guys need to expedite the shipping. Absolutely ridiculous.
Receipt photo:
Date of experiance: Dec 07, 2023