V
Veronika
US
Review
Review of Dyson US
V
Veronika
US
Jan 22, 2024
The return process is a nightmare
The return process has been a complete nightmare. I purchased a vacuum, but I was gifted one before it came, so naturally I needed to return it. The forms on their website didn’t work, they kept telling me my model number was wrong even though I typed it in exactly as it was shown on the machine. I reached out to them through a chat option and got barely coherent responses from a person who didn’t know how to speak English. So I called their number. It’s a minimum of a 40 minute wait each time, they weren’t able to resolve the issue either and put it under investigation. Finally they have sent me an email with return labels. They have received the product on December 28th. It is January 22nd as I’m writing this and I’m yet to see a refund, so I’ve been out of $350 for over three months now. They did not respond to any of my emails. I’m yet again on a 40 minute wait. Terrible, terrible customer service. Will not ever be buying anything from them again.
Receipt photo:
Date of experiance: Jan 22, 2024