I spent an hour on a call three times for a warranty on a product from dyson less than a year old that broke with three error codes. After I finally received an email on the third attempt (was assured on the second call I would receive an email after 24 hours which I never did), I went to UPS only to be told the reference number in the email from dyson didn't work. I had the UPS worker try to call, was told a 27 minute wait, and then called myself to the same wait. Finally was able to send it in for repairs, and all I really want from this awful company at this point is a refund. I will never buy a dyson product again, and would recommend all buyers beware. They talk about stellar customer service but it's outsourced and the people on the line make promises that never happen. The company is in complete shambles, and they deserve a complete restructuring, though I hate the thought of anyone running such a crappy company walking away with a fat severence package like they most likely would. STEER CLEAR!!!