Isaiah Smotherman
US
Review
Review of Dyson US
Isaiah Smotherman
US
Nov 27, 2023
I can't cancel or change orders online
I can't cancel or change orders online! Its 2023, and it takes 60 minutes to call customer service and wait for a representative. This is a terrible purchasing experience. All I need to do is remove one item from my order that is not compatible with my vacuum. Now I have to wait till the order is delivered, then submit a return, and then wait up to 8 weeks for the return to be processed and a refund issued. Does that not sound insane and completely inconsiderate of your customers time? It should not be this hard to fix an order.
Receipt photo:
Date of experiance: Nov 27, 2023