me
US
Review
Review of Dyson US
me
US
Dec 17, 2023
Dyson vacuum cleaner is not durable, their outsourced service support isn't reliable.
I bought my vacuum cleaner about a year ago. I didn't use it a lot. After a while I discovered that my machine was unable to perform as advertised. Instead of 7 min it worked 1 min and later even shorter - 20 sec.
I spent more time with Dyson service department by now than I used my Dyson.
First they wrongly troubleshooted my cleaner and sent me the new body instead of the new battery. Then they promised exchange my machine. Now I'm out of any vacuum cleaner for more than 2 weeks with their shipment warranty during 5-7 days .
They charge an enormous amount of money for their stuff to give people a deceiving message about durability of the equipment and reliability of the service support.
It seems that both of them are wrong.
Receipt photo:
Date of experiance: Dec 17, 2023