R
Ruth Eileen Koger
US
Review
Review of Dyson US
R
Ruth Eileen Koger
US
Jun 09, 2024
Worst customer service ever. Should get negative 'stars'!!
Read the reviews below. I concur!! Simply been trying to return a filter which (although I entered all the correct info about my Dyson on the order) did not fit. Filled out return form. Days later an apologetic response with NO info on how to return. I also realized later that he didn't even have the correct order number. Was asked to respond to that email which I did four times with no response. ( Note that the part was shipped with NO paper work of any kind and the address on the box was in care of UPS! So obviously can't send it back there. ) A week later, after I emailed again I got another 'apologetic' email which asked me for MY CONSENT TO RETURN THE FILTER!! And NO info or address for return. Are you kidding?!? Haven't heard back from my response to that email and the 30 day money back guarantee is ticking away.
Receipt photo:
Date of experiance: Jun 09, 2024