U
UB
US
Review
Review of Echelon Fitness
U
UB
US
Jun 30, 2021
Customer Service terrible.
I really loved the bike at first, but the customer service is just awful. Am not sure why they can't get it right, but the bike broke, and needed one simple part. It takes them months to try to send you something, and it is always the wrong part with amazingly slow service. It was a great product initially , but not worth it as they don't stand behind it. And for a purchase this big - you would hope they would. The classes etc are fun, but you can get that with other bikes. Buy the peloton - I suspect in the long run you save a lot of money as after 10 months of use - I have to buy an entire new bike as they can't be bothered to send the right part.
Receipt photo:
Date of experiance: Jun 30, 2021